Software Development and Applications

Service Desk Analyst - ITIL, Mobile devices, Active Directory, Citrix, SCCM

Gloucestershire – With frequent expensed visits to London (initial training in London)

Permanent

Reporting to the Service Desk Manager, the role of IT Service Desk Analyst is to provide professional, high quality IT support to the Gloucestershire based office.  A member of the global IT team, with a high focus on delivering an excellent level of customer service, the Analyst will be responsible for all IT support needs of the office and will assist the central Service Desk function when required.  There will be frequent visits to London.

The Director of IT has overall responsibility for the running of the Resource and producing the IT strategy.  The IT Resource is divided into two sections which are Technical Support and Service Delivery, each containing several Teams.  The Service Delivery section provides Service Desk support and IT training.  The Technical Support section oversees and maintains the back-office structure, implements new technologies and acts as third-line support.    

They will be highly visible and will have a key liaison role and will have an inherent passion for providing an excellent level of service.

Key Tasks and Responsibilities:

• Providing a professional and consistent level of IT support to Cheltenham office by telephone, remote control and desk-side visits.
• Answering customer queries, promoting use of the IT systems and conducting limited 1:1 training.
• Ensuring all incidents and requests are accurately recorded and responded to within a timely manner.
• Taking ownership of all local IT issues and seeing through to resolution.
• Maintain a customer focused approach at all times, and ensure adherence to IT standards, targets, processes and SLA’s.
• Building relationships with key customers and attending regular meetings to provide IT updates.
• Working closely with colleagues in London under the remit of the Service Desk Manager and Head of Service Delivery.
• Assisting with central Service Desk function as required.
• Liaising with Technical Support team and third party suppliers.
• Investigating Known Problems and working closely with the Technical team until resolution. 
• Configuring and maintaining desktop PCs and laptops.
• Exchanging and moving desktop PCs and telephony equipment.
• Deployment and support of Smartphones.
• Creation, amendment and deletion of user accounts.
• Administration of the telecoms systems.
• Utilising and updating the Knowledge Base.
• Assisting with the creation and updating of documentation.
• Maintenance and troubleshooting of multi-functional devices and printers.
• Assisting with the setup and support of AV and video conferences.
• Managing a local supply of IT stock equipment and accessories.
• Other support related activities as required.

Technical Skills

• Sound knowledge of Windows 10 and Microsoft Office, particularly Outlook and Word.
• Good understanding of PC hardware and software set-up and configuration.
• Experience of supporting and troubleshooting mobile devices including iPhones.
• Knowledge of Document Management System, ideally Worksite.
• Experience of using Active Directory.
• Experience of supporting Citrix.
• Understanding of using software deployment packages such as SCCM.
• Knowledge of Legal specific applications such as InterAction, IntApp time and Laserforms an advantage.  
• Experience of supporting and administering a telephony system.

Person Specification

• Excellent customer service and communication skills.
• Highly motivated and methodical with good problem solving skills.
• Experience of working in a busy and demanding IT Support role within the legal sector.
• Ability to work under pressure and remain calm, prioritise workloads, identify business-critical issues and act upon them.
• Pro-active team player.
• Knowledge of ITIL processes.
• Flexible approach to working, including a willingness to work outside of core hours.

Fantastic Permanent Employee Perks

• 25 Days Holiday and long service accrual
• Private medical insurance
• Virtual GP service
• Employee Assistance Programme
• Access to corporate Gym membership rates
• Eye Care
• Wellness initiatives
• Holiday purchase scheme
• Pension scheme
• Interest free season ticket Lonson
• Mortgage Advice Service
• Bonus scheme
• Cycle to work scheme
• House move day
• Employee discounts service

Please apply today if interested by sending through your CV.

DATA ANALYST - Python, SQL, Tableau, Power BI, Cognos

Remote with required travel across the UK to numerous client sites (or the choice to work from a base office)

47’000 maximum per annum

Industry:  Technology Services

Employee Perks: flexibility to work remotely and start and finish early if required (to be agreed with your manager), a quarterly 10% bonus, 4 x life insurance, BUPA healthcare, A great cycle to work scheme, alongside the expected perks of 25 days holiday plus bank holiday, and contribution to an employee pension scheme.

A fantastic opportunity has arisen to work for an innovative and growing technology solutions business who have had a planned period of growth due to recent strong performance. Successfully ran for 25 years, this fantastic business has a wealth of clients in the UK who they help from initial assessment and advice, through to architecture, design, and transformation with defined outcomes.

This rare new opportunity is seeking a strong new member of their consulting services team who is a strong Data Analyst to provide support to the Consulting and Project Services Delivery Teams on Datacentre Migration projects by managing, structuring, manipulating and reporting the incoming data. The Data Analyst will work with the customer and delivery team on collating and compiling information from various data sources both structure and unstructured. They will need to manipulate the information using a variety of tools provided such as Excel, SQL, and in-house workload Migration Tool.  They will be responsible for crafting the data to a concise data set, identifying discrepancies and gaps in the data to enable the delivery team to collect missing data, and creating detailed reports to support the project and meet customer requirements

This will therefore require travel across the UK to numerous client sites alongside remote working (or the choice to work from a base office). Not only is this a fantastic opportunity to join an innovative and successfully growing team, you will also receive excellent employee benefits and be well looked after with the flexibility to work remotely, a quarterly 10% bonus, 4 x life insurance, BUPA healthcare, A great cycle to work scheme, alongside the expected perks of 25 days holiday plus bank holiday, and contribution to an employee pension scheme.

Required Skillset & About You

• Ability to load, manage, manipulate data from multiple sources in data management tools including Excel, SQL or ServiceNow.
• Ability to unpick and understand data structure, relationship between datasets and link data.
• Strong analytical, problem solving and logical thinking skills
• Ability to manage large datasets from different origins, of differing ages and validity.  Identifying gaps, discrepancies and conflicts in data and providing outputs.
• Reporting of data using customer requirements, generating meaningful and insightful outputs.
• Follow process, detail driven and able to work under pressure in front of demanding customers.
• Familiarity with Information Technology type datasets, CMDB, Asset DBs, CI.
• Advance Excel knowledge, including advanced formula, pivots and macros.
• Using Excel and other MS products with connected/external data, such as Visio, to generate data driven diagram
• Must have exceptional Python skills and Tableau experience.
• Other Data Analysis tools such as: Access, Power BI, Cognos.

Advantageous Skills:

• Excellent verbal and written communication skills
• Good consulting and interpersonal skills.
• Collaborative working style encompassing delivery disciplines.
• Able to participate as part of real and virtual teams to reach one common end goal.
• Ability and willingness to travel as required.
• Able to build rapport/relationships (with team and clients)
• Infrastructure technology, IT, Financial, government sector experience
• Knowledge of the infrastructure technology industry and associated emerging trends.
• Knowledge of Datacentre Migration/IT environments/ITIL.
• Demonstrable ability to provide robust and clear feedback to delivery teams and customers.
• A degree in Engineering, Scientific, IT or Mathematical degree
• A Levels in Maths or Science

Please apply today with your updated CV. Please note that only successfully shortlisted candidates will be contacted.

Qliksense Qlikview Business Intelligence Developer

Permanent

60’000 per annum

London

Qlikview Developer, Qliksense Developer, Power BI, Business Intelligence, Qliksense, Business Intelligence Developer, Developer, Business Analysis, Qlikview

A successful and innovative IT and Digital Solutions company based in London are looking for an experienced Qliksense & Qlikview Developer with strong Power BI and business analysis skills to join their fantastic Business Analysis team in London. The successful person must have strong Qlikview and Qliksense experience as a Developer within business Intelligence BI and also have analysis experience, as stakeholder management skills will be additionally needed.

This is a permanent position with an excellent company that has opportunity to progress, but you need to be happy to travel to different Client sites in the UK and travel to London base as and when needed whilst working from home around that. The ultimate goal is to deliver inspired solutions and innovation to the business. You will work with the internal client and your team to design, demonstrate and implement solutions within a Qlik Sense environment by using best practices, and world class controls all within their data governance framework.  

Responsibilities

• Extend the capacity and capabilities of the existing Business Intelligence team.
• Promote the benefits of visualisations and analytical techniques to encourage cultural change in data usage.
• Steadfastly ensure that solutions are strategic, providing a complete solution rather than tactically resolving a symptom of a problem.
• Design and implement solutions which are elegant, simple, and efficient by avoiding complexity.
• Leverage market practices and solutions for analytics delivery.
• Use expertise in converting business requirements to excellent solutions
• Making sure that the quality control of the entire reporting / design meets internal standards
• Optimising the current platform; adopting standard solutions and processes
• Proactive management of quality issues through development, testing, and Production Support
• Engage with data management and governance teams to seek appropriate data, analyse, and broker solutions.

Ideal Requirements

• Strong Qliksense & Qlikview development experience
• PowerBI, Tablaeu or other Business Intelligence BI tool experience
• Demonstrable programming ability in a traditional language or JavaScript. This is a thoroughly technical role and proficiency expected.
• Data extraction, transformation and modelling (sql and such like)
• Competence of effective and efficient modelling of data
• Excellent Stakeholder Management
• Business analysis capability

This is a permanent position which offers the following;

25 Days Bank Holidays

Healthcare Pension

Progression Opportunities

Please apply today with your CV if you meet the requirements and are interested.

 Service Desk Analyst /1^st Line Support – O365, Office 365, AD, Active Directory

Service Desk Analyst, Helpdesk Analyst, 1^st Line Support, First Line, Office 365, Active Directory, Service Desk Engineer, Helpdesk Support, IT Support, IT Analyst, ICT Support, Desktop Support, 1^st Line

Duration: ASAP until mid Jan

Outside IR35 

Shift pattern : 12 hour shifts, 3 days on and 3 days off

This role is site based with no remote working

A large Managed IT Service Provider has an urgent requirement for an enthusiastic, customer service focussed Service Desk Analyst to join the busy team of their client based in Lancashire. This is an excellent opportunity for an IT Support Professional with excellent communication skills who loves to be kept busy to work on a busy service desk.  

Key responsibilities include:

• Triaging IT support tickets
• Providing both deskside and remote 1^st line support to users
• Timely resolution of IT related problems within specified SLA’s
• Active Directory set up and general administration, managing new starters and leavers
• Dealing with Standard access requests
• Updating Asset Databases
• Diagnosing and resolving hardware/software problems and configuring PCs
• Installing, upgrading and replacing core hardware and software
• Escalating any issues when required to Second/Third Line Support

To be considered you will need:

• Proven experience within a busy IT Service Desk role
• Good all-round IT Knowledge
• Familiarity with Office 365, Active Directory and performing basic IT administration
• Experience with Mac and Windows devices
• Good ITIL knowledge and able to work within SLAs
• Excellent spoken and written communication skills
• A real passion for delivering excellent customer service

Please submit your CV for immediate consideration.

Front End Developer, Developer, Software Engineer  – Angular, Angular7, AngularJS

Front End Developer, CSS, HTML, Angular, Angular7, AngularJS, SASS, Bootstrap  

Location: Warwick  

Salary: up to £55,000 (dependent on experience)

A leading IT and Telecommunications Service Provider has an exciting opening for a highly motivated Front End Developer to join their dynamic, growing team. The successful candidate will contribute to developing and delivering an exceptional, cutting edge software for their Transport projects.  This will involve the opportunity to work on a wide range of projects, embracing new and exciting technologies and focussing on developing and improving the User Experience.   

The Front End Developer will be working with the following technologies:

• Angular 7
• JavaScript
• HTML
• CSS
• SASS, Bootstrap
• SQL
• .Net framework, SignalR
• TDD

If you are a Front End Developer with experience with the above technologies and interested in a new position, this could be the perfect opportunity for you. The Front End Developer will benefit from an amazing company culture, a chance to work on High Profile National Projects and a clear career progression and technical roadmap.

To be considered you will need to have:

• Proven experience within a similar role
• Software Development experience using commercially JavaScript frameworks, Angular 7 or AngularJS, HTML, CSS, SASS and Bootstrap  
• Awareness of Agile principles
• A passion for new technology and open to learning new skills  

If you want a new challenge, please apply with CV for further details.

DevOps Engineer required to support the development and operation of software through tools, environments and practices.

In this role, you will be responsible for underpinning good development processes including managing tools and testing environments, central code control, maintaining development standards and writing software that automates systems to meet Industry best practice including key security requirements.

This will include: understanding requirements, participating in design meetings, documenting solutions and subsequently consulting with clients to refine, test and debug programmes to meet business needs.

• Experience of working with the .Net Standard and Core Frameworks 
• Experience of Continuous Integration & Deployment experience. (Azure DevOps and Terraforms to support CI/CD)
• Deploying solutions in Azure cloud solutions
• Exposure to windows server is needed
• Relevant experience in several areas:-

Networking and communications, LAN, WAN, Cisco ASA, firewalls, Palo Alto

Operating Systems, VMWare Cloud/Virtualization (Azure,)

Network Data Security and Infrastructure/System Security

• Knowledge of and experience in resolving configuration issues
• Understanding of software and infrastructure architecture
• Understanding fundamental design principles behind a scalable application
• Knowledge of NHS standards eg FHIR a bonus.

Business analyst required to support the development and implementation of projects across the digital strategy areas that deliver the strategic objectives for share care records, including local and national priorities. 

The post holder will need to be highly experienced, enthusiastic, team-focused and highly motivated to provide excellent change management activities with a variety of stakeholders.

The successful post applicant must have the following skills/expertise:

• A good understanding of change management methodology and experience of implementing service impacting change management projects.
• Minimum of five years recent experience of implementing NHS or social care change programmes within a large and diverse environment.
• Knowledge of benefits management methodology and experience of carrying out benefits realisation for clinical systems.
• Experience of process mapping, analysis and improvement.
• The ability to develop and maintain good relationships with stakeholders in a wide range of roles and settings 
• Experience of working with and facilitating multi-disciplinary groups (both NHS and local authority) will be essential as will the ability to communicate and manage the impacts of large-scale digital implementations.
• The ability to tailor information and communications to meet the needs of the recipient
• The ability to keep abreast of changing requirements and priorities and embed them rapidly into working practices 
• A comprehensive understanding of information sharing responsibilities with particular reference to the accountability obligations under GDPR and the Information Commissioner’s Office (ICO) data sharing code of practice.
• A quick learner with the ability to embrace and learn changing priorities and requirements as the local and national projects evolves 
• Proficient in MS Office solutions including MS Teams
• Ability to adapt to, and learn new systems quickly 
• Desirable – experience working on project managed within Azure DevOps.

Cloud Consultant 

Remote with required travel across the UK to numerous client sites (or the choice to work from a base office)

£80’000 maximum per annum

Industry:  Technology Services

Employee Perks: flexibility to work remotely and start and finish early if required (to be agreed with your manager), a quarterly 10% bonus, 4 x life insurance, BUPA healthcare, A great cycle to work scheme, alongside the expected perks of 25 days holiday plus bank holiday, and contribution to an employee pension scheme.

A fantastic opportunity has arisen to work for an innovative and growing technology solutions business who have had a planned period of growth due to recent strong performance. Successfully ran for 25 years, this fantastic business has a wealth of clients in the UK who they help from initial assessment and advice, through to architecture, design, and transformation with defined outcomes.

This rare new opportunity is seeking a strong new member of their consulting services team who has strong workload migration and a broad depth of experience and knowledge in Cloud to help further growth and excellence in service for their clients across the UK. This will therefore require travel across the UK to numerous client sites alongside remote working (or the choice to work from a base office).

Not only is this a fantastic opportunity to join an innovative and successfully growing team, you will also receive excellent employee benefits and be well looked after with the flexibility to work remotely and start and finish early if required (to be agreed with your manager), a quarterly 10% bonus, 4 x life insurance, BUPA healthcare, A great cycle to work scheme, alongside the expected perks of 25 days holiday plus bank holiday, and contribution to an employee pension scheme.

Required Skillset & About You

You will need to be a certified AWS Solution Architect or Azure Solution Architect, with strong complex workload migration experience, and broad experience and knowledge of Cloud to join the Consulting Services team. The successful candidates will have experience and expertise in many of the below disciplines:

• Experience in complex workload migrations utilising a recognised methodology
  Working as part of a technical discovery and design team in delivering workload migration solutions
• Developing High HLD and Low Level LLD design documents
• Definition of the Migration Strategy
• Development of migration principles and approaches
• Act as the Technical Design Authority
• Technical ownership and mitigation of key technical risks
• Proven team leadership capabilities
• Work stream leadership experience
• Proven experience of working with and presenting to senior stakeholders

• Experienced professional services/technical consultant to support pre-sales engagement calls with customers and to deliver engagements sold.
• Proven experience as a successful technical infrastructure consultant with customer relationship management, technical pre-/post-sales experience, and exposure to people management.
• Detailed knowledge of the infrastructure industry and associated emerging trends.
• Demonstrated technical design and implementation of infrastructure solutions.
• Demonstrated problem-solving skills.
• Project facilitation ensuring delivery of services set up in line with customer’s needs.
• Demonstrable ability to work as a consultant
• Manage workshop environments, taking ownership and leading all aspects of workshop facilitation.
• Interface with Project Managers and the client’s IT staff to ensure effective delivery of services.
• Demonstrable ability to provide robust and clear feedback to customers.

Please apply with your CV today if interested and feel that you meet the above necessary criteria to be successful.

VMware Consultant

Remote with required travel across the UK to numerous client sites (or the choice to work from a base office)

£75’000 maximum per annum

Industry:  Technology Services

Employee Perks: flexibility to work remotely and start and finish early if required (to be agreed with your manager), a quarterly 10% bonus, 4 x life insurance, BUPA healthcare, A great cycle to work scheme, alongside the expected perks of 25 days holiday plus bank holiday, and contribution to an employee pension scheme.

A fantastic opportunity has arisen to work for an innovative and growing technology solutions business who have had a planned period of growth due to recent strong performance. Successfully ran for 25 years, this fantastic business has a wealth of clients in the UK who they help from initial assessment and advice, through to architecture, design, and transformation with defined outcomes.

This rare new opportunity is seeking a strong new member of their consulting services team who has strong datacentre Cloud migration and VMware experience to help further growth and excellence in service for their clients across the UK. This will therefore require travel across the UK to numerous client sites alongside remote working (or the choice to work from a base office).

Not only is this a fantastic opportunity to join an innovative and successfully growing team, you will also receive excellent employee benefits and be well looked after with the flexibility to work remotely and start and finish early if required (to be agreed with your manager), a quarterly 10% bonus, 4 x life insurance, BUPA healthcare, A great cycle to work scheme, alongside the expected perks of 25 days holiday plus bank holiday, and contribution to an employee pension scheme.

About You

You will need strong Datacentre Migration and VMware experience to join the Consulting Services team. With a broad and varied skillset across Data centre Migration. The successful candidates will have experience and expertise in many of the below disciplines:

• VMware Cloud Provider Platform
• VMware vSphere & vCenter
• VMware vCloud Director
• VMware vRealize
• VMware NSX
• VMware vSAN
• Fortinet Firewall
• Dell EMC Unity SAN
• Dell EMC Data Domain
• Dell VxRail unified appliance

Please apply with your CV today if interested and feel that you meet the above necessary criteria to be successful.

Project Manager – Data Centre, Data Centre Migration, Server

Skills: Project Manager, Prince2, Project Management, Data Centre, Data Centre Migration, Upgrade, Server, Migration, Spanish, Spanish Speaking

6 month contract

Can be Madrid, Spain OR Viana, Portugal based

A leading IT Solutions provider requires a Project Manager for a 6 month project for their end client with locations available in Viana, Portugal or Madrid, Spain. The successful candidate will be responsible for leading a critical Data Centre Migration project and Server Upgrade project.

The role requires someone who can take ownership of the project deliverables and objectives, and build very strong relationships with stakeholders both internally and externally. To be considered for this role, you will need to communicate fluently in both Spanish and English.

Key Skills:

• Strong Project management experience ideally within an Industrial/Manufacturing background
• Proven experience working on Data Centre Migration and Server Upgrade projects
• Prince 2 certification desirable
• Ability to communicate fluently in Spanish and English
• Effective stakeholder management and planning skills
• Ability to work to tight deadlines and under pressure

Please submit your CV for immediate consideration. 

Unix Engineer – Unix, Linux, Middleware

Unix, Linux, Middleware, Redhat, Red hat, Oracle, MySQL, SuSE, Project, Project Delivery, BAU, Support

Immediate start

3 – 6 months

Contract

Remote initially / Lancashire

An IT Service provider has a requirement for an experienced Unix Engineer for a client project in Lancashire. This is a 3 – 6 month requirement, though there may be potential for extra work beyond this. In adherence to current Covid-19 guidelines, this role will be remote based until deemed suitable to return to onsite working.

The role will focus on dealing with incidents and requests, general maintenance, and some project work.

Experience required:

Proven experience in Unix Support, to include:

• Redhat, SuSE Operating Systems & Hardware.  
• Services i.e. Web Apache, Magento, PHP sites, Kron (jobs), DNS
• Knowledge of supporting Database environment running on Linux i.e. Oracle, MySQL, Mongo
• Security: hardening, patching OS, SSL certificates

This would suit an immediately available contractor, who is looking to secure their next contract opportunity ASAP. 

Please apply with CV for further details.

QA Engineer, Test Analyst, Test Engineer – Automation, Automated

Test Analyst, Tester, Testing, QA Engineer, Test Engineer, Automation, Automated, Test Frameworks, SQL, Team Foundation Server, Git  

Warwick

£35,000 – 45,000 per annum

A large Managed IT Service Provider currently has an exciting opportunity for a Software QA Engineer to join their growing team in Warwick. They are looking for an enthusiastic, Automation Testing Specialist to work on a High Profile National project for their end client. The Successful candidate will be responsible for writing, coding and setting up automated test frameworks as well as triaging software bugs.

Experience required:

• Strong background writing, coding and setting up automated test frameworks
• Experience with SQL, Team Foundation Server and Git
• Rest API, Node JS, Angular, Protractor, Selenium, C# or Eggplant experience desirable
• Strong communication skills – both spoken and written
• An understanding of GDPR, Data Security and Penetration testing ideal
• Ability to liaise with Business Stakeholders and Internal Teams
• Not afraid to challenge the status quo and implement improvements

This is an excellent opportunity to join an ever-expanding company with genuine opportunities for progression and development.

Please apply with CV for further details.