Software Development and Applications

Infrastructure Engineer – Active Directory, DHCP, Windows Server, Cisco  

Infrastructure Network Engineer, Infrastructure Engineer, Infrastructure Analyst, Engineer, Windows Server, Active Directory, 2^nd line, 3^rd line, DHCP, AD, Group Policy, Server, Azure, AWS

Duration: 3 months initially

Rate : dependent on experience £270 – 320 per day

Location: Edinburgh with occasional travel to sites

A leading IT Managed Services Provider has an exciting opportunity for an experienced Infrastructure Engineer on a 24x7 shift rota basis on their end clients site based in Edinburgh.  

The successful candidate will be responsible for providing 2^nd and 3^rd line Technical Support for incidents and problems within agreed SLA’s and undertaking full impact analysis to understand trends and business impact. The role requires an experienced Infrastructure Engineer to manage the delivery of projects at task level as well as ensuring effective transition from Project to BAU stage.

To be considered candidates will have:

• Demonstratable Infrastructure Engineer experience providing 2^nd and 3^rd Line Technical Support
• Strong Active Directory, Windows Server, DHCP and Dynamic Storage experience 
• Prior exposure to managing small projects within the Agile and Waterfall methodologies  
• Previous experience with Cisco technologies
• Excellent communication skills

Please apply with CV for immediate consideration.  

Service Desk Analyst / 1^st Line Support

Service Desk Analyst, Helpdesk Analyst, 1^st Line Support, Windows 10, Office 365, Active Directory, Service Desk Engineer, Helpdesk Support, IT Support, IT Analyst, ICT Support, Desktop Support , 1^st Line, First Line,

Duration: 4 weeks initially (extensions likely)  

Shift Pattern: Mon - Fri, hours between 7am to 7pm

A large Managed IT Service Provider has an urgent requirement for an enthusiastic, customer service focussed Service Desk Engineer to join their busy team based on their end clients site at Manchester. This is an excellent opportunity for an IT Support Professional with excellent communication skills who loves to be kept busy to work on a busy service desk.  

Key responsibilities include:

• Providing both deskside and remote support to users
• Timely resolution of IT related problems within specified SLA’s
• Diagnosing and resolving hardware/software problems and configuring PCs
• Installing, upgrading and replacing core hardware and software
• Escalating any issues when required to Second/Third Line Support

To be considered you will need:

• Proven experience within an IT Service Desk role
• Good all-round IT Knowledge
• Good ITIL knowledge and able to work within SLAs
• Excellent spoken and written communication skills
• A real passion for delivering excellent customer service

Please submit your CV for immediate consideration.

IT Trainer – Legal, Law

Software Trainer, IT Trainer, End User Applications Trainer, Floorwalking, Training, 1 to 1, One to One, Classroom, Worksite, Document Management System, Legal, Law, IntApp Time, InterAction, BigHand

Location: Modern offices in Central London

Duration: 6 months FTC

Due to growth and expansion a large global Legal Business requires an experienced Software Trainer on an inital 6 month contract. The successful candidate will be responsible for delivering training on all aspects of software and legal applications and systems. This is an excellent opportunity for a Software Trainer with a strong Legal background who is looking to secure a longer-term contract with a reputable Legal Business.

Skills and Experience Required:  

• Experience of delivering software training to end users within a Law Firm/Legal environment
• Proven experience writing training materials and documentation
• Ability to work independently and able to use initiative whilst also being able to work within guidelines and as part of a team
• Strong rapport building skills
• Excellent Microsoft Word, Excel and PowerPoint skills
• Understanding of a variety of IT Training and Development methods
• Strong technical skills within Microsoft Office as well as Legal applications and systems such as IntApp Time, InterAction, BigHand and Learning Management Systems

If you are seeking a new challenge with a leading, growing Legal Business, please apply with CV for immediate consideration.

Management Information / Reporting Specialist – Further Education Sector

MI, Management Information, Reporting, SQL.

One of London’s most successful further education colleges has a requirement for an MI/Reporting specialist, to play a pivotal role in the development & improvement of internal systems and reporting processes. The core purpose will be to develop sustainable and high-quality MI reports which meet legislative requirements, and quality standards, which will support staff and improve learning processes.

Role and Responsibilities:

• Lead all MI and reporting activities; develop new reporting systems for end users.
• Identify information needs across the college; work with staff and external partners to identify requirements for teaching and learning.
• Manage the Analyst Programmer, and ensure systems are customised according to needs.
  • Develop bespoke reports and databases; develop, implement and monitor specialist applications.
  • Take part in MIS strategic and developmental planning.

Skills and Experience Required:

• Proven experience within MI and reporting – both technical and strategic level.
• Expert SQL skills
• Excellent communication skills – ability to explain technical information to a non-technical audience and be able to confidently consult and advise on strategies.
• Experience management a small team would be desirable.
• Background and knowledge of MI functions within the education sector.

Please apply with CV for further details.

Lead Data Analyst (Initially 12 months fixed term)

The Role:

• You would be managing a team of data analysts.
• Lead complex data-related projects that supply insight to a range of business areas.
• Coaching and reviewing the team's work.
• Stakeholder management both within and outside the council.

Responsible:

• Designing knowledge management strategies.
• Developing long-term reporting capability and defining approaches to data transfer.
• Require solid experience of complex data analysis.
• Expert within Microsoft Power BI, Excel and Access.
• Explain data procedures to non-technical contacts.

Please attach your CV if you would like to be considered for the role.

Software Trainer, IT Trainer – Healthcare

Software Trainer, IT Trainer, End User Applications Trainer, Floorwalking, Training, Coaching, Healthcare

Salary: up to £28,000 per annum ( £4,000 car allowance)

Due to growth and expansion a Private Healthcare Business requires a Software Trainer on a Permanent basis.  The successful candidate will be responsible for delivering training on end user applications, EPR and HR/Payroll systems. This is an excellent opportunity for a Software Trainer who enjoys travelling to various sites and supporting users via floorwalking as well as assisting with help desk queries.

Skills and Experience Required: 

• Experience of delivering software training to end users (healthcare/medical background desirable but not essential – product training is provided)
• Proven experience writing training materials and documentation
• Ability to work independently and able to use initiative whilst also being able to work within guidelines and as part of a team
• Strong rapport building skills
• Excellent Microsoft Word, Excel and PowerPoint skills
• Understanding of a variety of IT Training and Development methods

If you are seeking a new challenge with a leading, growing Private Healthcare Business in a varied training role, please apply with CV for further details.

IT Asset Management Administrator

IT, Admin, Management, Hardware, Audit

Our industry leading IT Services provider has a requirement for an IT Asset Management Administrator with experience in administration and IT hardware.

Do to the nature of the client's work you must be SECURITY CLEARED.

The Role:

• Unboxing hardware (laptops & PCs)
• Document management
• Excel management
• Ticketing and other administrative tasks

If you would like to be considered for the role please attach your CV.

Infrastructure Engineer – Active Directory, DHCP, Windows Server, Cisco  

Infrastructure Network Engineer, Infrastructure Engineer, Infrastructure Analyst, Engineer, Windows Server, Active Directory, 2^nd line, 3^rd line, DHCP, AD, Group Policy, Server, Azure, AWS

Duration: 3 months initially

Rate : dependent on experience £270 – 320 per day

Location: Edinburgh with occasional travel to sites

A leading IT Managed Services Provider has an exciting opportunity for an experienced Infrastructure Engineer on a 24x7 shift rota basis on their end clients site based in Edinburgh.  

The successful candidate will be responsible for providing 2^nd and 3^rd line Technical Support for incidents and problems within agreed SLA’s and undertaking full impact analysis to understand trends and business impact. The role requires an experienced Infrastructure Engineer to manage the delivery of projects at task level as well as ensuring effective transition from Project to BAU stage.

To be considered candidates will have:

• Demonstratable Infrastructure Engineer experience providing 2^nd and 3^rd Line Technical Support
• Strong Active Directory, Windows Server, DHCP and Dynamic Storage experience 
• Prior exposure to managing small projects within the Agile and Waterfall methodologies  
• Previous experience with Cisco technologies
• Excellent communication skills

Please apply with CV for immediate consideration.  

Audio Visual Engineer - AV, Audio-Visual Engineer, AV engineer

Location: London

Start date: ASAP

Contract: 3 months

Our leading IT Services Solutions client requires an Audio-Visual Engineer for an initial 3-month contract engagement to be based in central London.

• Audio Visual (AV) configuration, management, support and engineering
• Must have experience supporting mission critical Zoom deployment and adaption projects
• Experience with tech / environments such as Large, Medium and Small Zoom rooms: DTEN D7 Monitor, Dell Opti Plex 7050 Micro, Creston, Polycom & Samsung kit experience
• AV / IT network systems design and infrastructure

Duties and responsibilities include:

• Maintenance – ensuring technology works right the first time

• Fix or procure new equipment when checks highlight problems or issues

• Create technology guides/handbooks/manuals to ensure systems can be effectively managed and supported

• Troubleshoot diagnose and resolve incidents to resume normal service and minimise downtime working with suppliers in line to SLAs

• Research new technologies and prepare business cases where investment is needed

For immediate consideration please submit your CV.

CJM Specialist

We have an exciting opportunity for an experienced Customer service professional to join our client who are a high-end financial services company for a 6 month contract based in North London.

As CJM Specialist you will be responsible for creating and delivering all products and services required to deliver amazing experiences for the customers. You will do this by leading the end-to-end customer journey and taking accountability for both 'run' and change activities of your journey, with the balance tilted towards transformational change and innovation.

Other key tasks for this role-

• Owning, monitoring and measuring the end to end customer proposition, experience and performance for customer journey.
• Delivering strong performance and meeting commercial targets for customer journey
• Owning, managing and supervising the risks in the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk

Skills and experience needed-

• Experience in mapping customer journeys, highlighting key pain/friction points and highlighting requirements
• Strong leadership and people management skills with the ability to lead, inspire, coach and develop teams of professionals performing diverse activities
• A passion for improving the customer experience
• The ability to collaborate, challenge and influence internal and external stakeholders.
• Experience of delivering customer centric transformational change is also desirable.

Asset Administrator 

Our industry leading IT Services provider has a requirement for an Asset Administrator with experience in administration and hardware.

Must be SECURITY CLEARED.

The Role:

• Unboxing hardware (laptops & PCs)
• Document management
• Excel management
• Ticketing and other administrative tasks

If you would like to be considered for the role please attach your CV.

Software Trainer – Legal, Law

Software Trainer, IT Trainer, End User Applications Trainer, Floorwalking, Training, 1 to 1, One to One, Classroom, Worksite, Document Management System, Legal, Law, IntApp Time, InterAction, BigHand

Location: Modern offices in Central London

Duration: 6months FTC

Salary: £up to 48,000 dependent on experience

Due to growth and expansion a large global Legal Business requires an experienced Software Trainer on a 6 month fixed term contract initially although this could potentially be extended further.  The successful candidate will be responsible for delivering training on all aspects of software and legal applications and systems. This is an excellent opportunity for a Software Trainer with a strong Legal background who is looking to secure a longer-term contract with a reputable Legal Business.

Skills and Experience Required:  

• Experience of delivering software training to end users within a Law Firm/Legal environment
• Proven experience writing training materials and documentation
• Ability to work independently and able to use initiative whilst also being able to work within guidelines and as part of a team
• Strong rapport building skills
• Excellent Microsoft Word, Excel and PowerPoint skills
• Understanding of a variety of IT Training and Development methods
• Strong technical skills within Microsoft Office as well as Legal applications and systems such as IntApp Time, InterAction, BigHand and Learning Management Systems

If you are seeking a new challenge with a leading, growing Legal Business, please apply with CV for immediate consideration.