Software Development and Applications

Dev Ops Engineer

Our world renowned client is seeking a Cloud focused DevOps Engineer to join their already established international team.

This role in particular would be based at their site in London but there would be a large emphasis on cooperation with other international offices.

The Role:

• Accountable for the technical design, development, delivery, and operation of the end prodct.
• Stakeholder management
• Deployment of microservices based streaming architecture
• Cloud-native logging and monitoring solutions

Must Have:

• An understanding of scalability, stability and security challenges of a customer-centric, cloud-based application.
• Passionate about new technologies and processes.
• Able to troubleshoot issues and efficiently recover them.
• Extensive Linux and scripting experience.
• Experience of cloud platform ecosystem and automated configuration frameworks.
• Java, Kafka, Splunk, Openshift and MongoDb experience would be a plus.

Please submit your CV if you wish to be considered for the role.

Audio Visual Technician - AV, Audio-Visual

Audio Visual, AV, Audio-Visual, Creston, Polycom, Samsung, Micro

Location: London

Start date: ASAP

Contract: 6 months

Our leading IT Services Solutions client requires an Audio-Visual Engineer for a 6 month contract engagement to be based in central London.

• Audio Visual (AV) configuration, management, support and engineering
• Must have experience supporting mission critical Zoom deployment and adaption projects
• Experience with tech / environments such as Large, Medium and Small Zoom rooms: DTEN D7 Monitor, Dell Opti Plex 7050 Micro, Creston, Polycom & Samsung kit experience
• AV / IT network systems design and infrastructure

Duties and responsibilities include:

• Maintenance – ensuring technology works right the first time
• Fix or procure new equipment when checks highlight problems or issues
• Create technology guides/handbooks/manuals to ensure systems can be effectively managed and supported
• Troubleshoot diagnose and resolve incidents to resume normal service and minimise downtime working with suppliers in line to SLAs
• Research new technologies and prepare business cases where investment is needed

For immediate consideration please submit your CV.

Part Time Junior IT Support, IT Analyst, 1^st Line, 2^nd Line, First Line, Second Line,

Part Time, Junior IT Support, It Analyst, First Line IT Support, 1^st Line IT Support, Second Line

A large Managed IT Services Provider has an urgent requirement for an enthusiastic Junior IT Support Engineer to work on their end clients site based in Glasgow. This is an excellent opportunity  for someone looking for a Part Time position as it is 20 hours spread over 5 working days Monday to Friday.   

Key responsibilities include:

• Providing end-user support for all customer facing services
• Timely resolution of IT related problems within specified SLA’s
• Diagnosing and resolving hardware/software problems and configuring PCs and associated equipment
• Installing, upgrading and replacing core hardware and software
• Escalating any issues when required to Third Line Support

To be considered you will need:

• Proven experience within a similar IT Support role
• Good all-round IT Knowledge especially supporting Microsoft products such as Windows 10, Office 365 and SCCM
• Excellent spoken and written communication skills
• A real passion for delivering excellent customer service
• Certification in A , MCSA, MCSE, ITSM, or ITIL is desirable although not essential

Please submit your CV for immediate consideration.

Who are IDPP?

IDPP are an IT and Telecoms recruitment agency. Established for over 20 years, we leverage our extensive global network and experience as IT and Telecoms recruitment specialists to source the best talent from around the world; and for our candidates, the best career and contract opportunities – without risk, without boundaries, without compromise, and without exception.

With offices in London and Chester, our specialist consultants help build a recruitment strategy by understanding our client’s business needs and building meaningful relationships across the sector.

We’re not shy on LinkedIn and Twitter, and our website has an “Our Team” page. Go be curious and inquisitive – we admire those traits in our team members.

This role (x2) will be based in our London Office near St James’s Park underground station.

We are currently seeking two (2) Database Administrators to join our London office for a 12 week initial period, with the possibility of permanent employment thereafter.

Why does this vacancy exist?

IDPP have been recruiting in the IT space for over 20 years, a fact that we’re very proud of. Over that time, technologies and recruitment strategies have developed and evolved, and the definition of “data quality” with it.

We have an extensive database, and prioritise data quality over data quality, which means that we need to maintain the quality of our records on an ongoing basis.

Key responsibilities:

• Speaking with current and prospective candidates to ensure we are targeting the most relevant and attractive roles for them, and updating their availability and future aspirations.
• Database cleaning – inputting &/or changing candidate data on our CRM system, such as contact information, skills etc. Data Quality is a top priority.
• Sending out marketing information to candidates regarding suitable vacancies.
• Supporting the Delivery team with accurate searches for large resource projects.
• Assisting our business development team by providing useful and relevant market data.

What we are looking for:

• Excellent communication skills – must be confident on the telephone with a personable manner.
• Experience working with data entry, any knowledge of CRM systems would be advantageous.
• Genuine interest in business and technology.
• Knowledge of the recruitment sector would be beneficial, but not essential. Willingness and enthusiasm to learn is much more important!
• Must be computer literate. No programming skills are required, but you must be able to navigate Windows 10, use MS Office packages, and learn how to use new systems with few barriers.
• Talking on the phone (hands free) and typing at the same time is essential.
• Attention to detail – recording the correct data (such as location, salary etc) accurately is important, and completing data entry fully is extremely important. In summary, you must be meticulous.
• Reporting to the Operations Manager, who is always available to guide and coach
• We can’t stress this enough – we have a genuinely supportive environment. There’s no cut throat culture at IDPP. One person’s success is everyone’s success, and one person’s struggle is shared across the business.

What’s in it for you?

• Though we’d love it if you had experience in this type of role previously, we’re happy to train the right person so long as the fundamental traits are in place.
• We’ll provide you with all the equipment you you’ll need, including a laptop, handsfree headset, multiple screens
• You’ll gain valuable knowledge and training of the IT and recruitment industries, including sales techniques, communication skills, and technical knowledge in various sectors.
• We have fresh fruit delivered to the office. It’s not a huge perk, but it’s quite nice, isn’t it?
• We’ll offer an hourly rate of £10.00, but can be flexible depending on experience.
• All of our permanent employees become shareholders (post probation period)
• We use the latest technologies, including multiposters, LinkedIn Recruiter, video interviewing technology, video conferencing technology, interactive whiteboards etc

This is a temporary position until April 2020, with the opportunity to move into a permanent position for candidates looking to develop a career within recruitment.

Please apply with CV for further details.

Infrastructure Engineer

Infrastructure Engineer, Infrastructure Analyst, Engineer, Windows Server, Active Directory, 2^nd line, 3^rd line, DHCP, AD, Group Policy, Server, Azure, AWS

Duration: Until end of March

Rate : dependent on experience £270 – 320 per day

Location: Edinburgh with occasional travel to sites

Shift Pattern: 24x7 shift rota basis, 2 weeks out of 4 on call as primary or secondary contact (additional weekly stipend when on call)

A leading IT Managed Services Provider has an exciting opportunity for an experienced Infrastructure Engineer on a 24x7 shift rota basis on their end clients site based in Edinburgh.  

The successful candidate will be responsible for providing 2^nd and 3^rd line Technical Support for incidents and problems within agreed SLA’s and undertaking full impact analysis to understand trends and business impact. The role requires an experienced Infrastructure Engineer to manage the delivery of projects at task level as well as ensuring effective transition from Project to BAU stage.

To be considered candidates will have:

• Demonstratable Infrastructure Engineer experience providing 2^nd and 3^rd Line Technical Support
• Strong Active Directory, Windows Server, DHCP and Dynamic Storage experience 
• Prior exposure to managing small projects within the Agile and Waterfall methodologies  
• Previous experience with Cisco technologies
• Excellent communication skills

Please apply with CV for immediate consideration.  

My client are a leading Managed Services Provider, who require Service Desk Analysts for a high profile client.

Contract and permanent opportunities are available.

What you'll do

• Be the first point of contact for our internal customers 
• Capture and share the right information about customers' problems in ServiceNow
• Work closely with others in your team
• Work closely with your 2nd and 3rd service line experts
• Own your customer's problems and incidents
• Prioritise and sort customer's problems according to SLAs

The knowledge, experience and qualifications you need

• Experience as a Service Desk Analyst
• Great communication and teamwork skills
• Good with Microsoft-based operating systems, especially Windows 10
• Microsoft 365 experience
• ITIL knowledge

Work will sometimes include weekends.

My client are a leading Managed Services Provider, who require Service Desk Analysts for a high profile clients.

Contract and permanent opportunities are available.

What you'll do

• Be the first point of contact for our internal customers 
• Capture and share the right information about customers' problems in ServiceNow
• Work closely with others in your team
• Work closely with your 2nd and 3rd service line experts
• Own your customer's problems and incidents
• Prioritise and sort customer's problems according to SLAs

The knowledge, experience and qualifications you need

• Experience as a Service Desk Analyst
• Great communication and teamwork skills
• Good with Microsoft-based operating systems, especially Windows 10
• Microsoft 365 experience
• ITIL knowledge

Work will sometimes include weekends.