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Infrastructure Engineer, Project Engineer - Office 365, Azure, Exchange, Windows Servers
£40000 - £50000
West Midlands
Permanent

Infrastructure Engineer, Professional Services Engineer, Project Engineer, Exchange, Office 365, Azure, Windows Server, Active Directory, VMWare, HyperV.  

An expanding IT Managed Services business requires an experienced Infrastructure Engineer to join their Professional Services team. The successful candidate will be responsible for delivering project work for clients, across a portfolio of technologies and annuity based services. This is an excellent opportunity for an Engineer looking for more customer-facing work, and a route into future opportunities within IT Consulting.

Skills & Experience Required:

  • Proven experience as an Infrastructure Engineer, ideally within IT Services, Professional Services or a field-based role.
  • Experience in end to end project delivery; either as Lead Engineer or with sole responsibility for the project.
  • Ability to work independently and autonomously.
  • Excellent customer engagement skills.
  • Flexibility to travel as required, with some overnight stays.
  • Strong Technical skills around: Office 365, Azure, Exchange, Active Directory, Windows Server, VMWare, Switches and Firewalls.
  • Knowledge of MDM technologies – Airwatch/Intune
  • ITIL awareness, accreditation preferred.

Location: Office based in Nottingham, East Midlands, with frequent travel to London and South East. This would suit candidates based in the East and West Midlands, or Warwickshire and Northamptonshire

If you are seeking a new challenge with varied project work and opportunities to progress within a growing IT Services business, please apply with CV for further details.

1st & 2nd Line Support
£145 - £155
West Midlands
Contract

1st/2nd Line Service Desk Support

Location: Birmingham

Pay:  Up to £155 per day

Days: Monday – Friday: Full time

Contract Duration: 12 months

Our Client’s IT Service Desk provides multi-level 1st line support to internal colleagues. This role is to provide on-site support to the Birmingham Customer Resolution Centre, providing 1st line and some 2nd line support to the users based there. This support will be provided over the phone, desk-side, and via e-mail.

Core Responsibilities:

  • Act as the single point of contact for all IT issues for colleagues during core CRC service hours (08:30-17:00 M-F)
  • Recording, managing, co-coordinating and resolving Service Desk Requests and Incidents
  • Keeping users notified and informed of Request and Incident status
  • Consistently meeting agreed Service Desk quality and performance standards
  • Proactively monitoring and maintaining the Service Desk Email and ServiceNow queues
  • To adhere to Service Desk procedures
  • Undertake desk-side support when required to do so
  • Maintaining user accounts (password resets, creating, suspension and deletion of accounts)
  • Provision and recover IT equipment (laptops and mobile phones), maintaining the IT asset register in line with the leavers process
  • Contribute to IT projects as a defined project resource when required to do so
  • Keep an inventory of spare equipment stored at Birmingham and liaise with Leavesden team to ensure that adequate stock levels are maintained
  • Server room checks
  • Meet the agreed performance target for calls answered
  • Meet the performance targets for tickets logged and closed

Essential Requirements:

  • Previous experience of working in a 1st and/or 2nd line IT support environment
  • Ability to work well independently and be trusted to self-manage
  • Customer service/customer facing experience required
  • Understanding of network architecture
  • Understanding of Microsoft Operating Systems
  • Understanding of PC’s
  • Understanding of Outlook and email
  • Understanding of Word and Excel
  • Good awareness of computer technology