Cloud Customer Engineer – with strong Linux

Location: Remote FT with occasional travel to an office (several situated in UK)

Type of Job: Permanent

45K Per annum

We have a new opportunity with a fantastic client based in Surrey as a Cloud Engineer. Ideally you will have a solid background in Microsoft products and be looking to develop your skills further, looking to grow into a Senior Engineer in the coming years.  This will mainly be a customer facing role, so it is important that you have previous stakeholder management and customer experience alongside your hands-on experience and knowledge of Microsoft Products.

As a Cloud Engineer you will build and enhance the engineering and technical relationship with both internal and external customers. You will provide a pro-active service in all aspects of enhanced service delivery, and provide a bridge between the engineering team and Service Delivery, Projects and Service Desk to ensure a high level of customer satisfaction is at the forefront of all commitments.

Typical Deliverables

• To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service.
• To train internal engineering staff and customers on products and solutions.
• To maintain awareness of all customers incidents and report where necessary on nominated accounts.
• To add value by highlighting trends, security threats or technical bulletins which may impacts customers.
• To be responsible and accountable for all documentation and technical information relating to customer platforms and Cloud Services (tCS).
• To adhere to internal and external processes about task allocation, completion, reporting and change.  This includes updating all parties and associated documentation.
• To assist with Proof of Concept scenarios, Type Approval activities and pre/post-change lab testing in both customer facing and lab spaces.
• To help in the creation of TA, POC, RFC, WI and SoW documentation. 
• Perform comprehensive peer review of engineering technical documentation. 
• Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs.
• To attend, as required, the following customer facing meetings; support reviews, project roadmap, monthly service reviews and weekly incident reviews.
• Ensure time sheets are accurate and submitted weekly against the correct booking codes which have been approved via the Resourcing Team.
• Certifications or training to be linked to business objectives and aligned with job role.
• Overtime and expenses are completed and submitted accurately and timely.
• Adhering to GDPR policy around sensitive data held on devices or central shares.
• Handling and protection of information and reporting of security incidents as defined in the Information Security Policy and the HR Information Security Policy.

Business Operations Skills - Ideal Experience

•Demonstrable experience supporting Enterprise Grade Networks, DC and Cloud infrastructure

•Excellent verbal and written communications

•Leadership qualities

•Presentation skills

•Technical skills

•Problem solving skills

•Commercial / business awareness

•Ability to work independently or as an integral part of a team

•Microsoft SQL Server 2016 or above, specifically clustering and availability groups

•Azure MFA and Identity Services

•Microsoft System Configuration Manager, current branch

•Microsoft Exchange Server 2016 and above

• Linux

•VMware vCloud Director Knowledge

Behavioural Requirements

• Excellent work ethic and a strong sense of pride and ownership
• Remaining hands-on with relevant technology
• Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
• Knowledge sharing
• Strives for continuous improvement, delivers and supports new processes and directions
• Excellent customer facing and presentation skills
• Demonstration of a positive and supportive attitude

Excellent Employee Benefits:

This client is committed to ensuring that they offer industry leading career opportunities, salary and benefits packages. Join them and you can expect to receive:

• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies including childcare vouchers
• An employee-funded car leasing scheme
• Occupational health support

If interested, and you meet the majority of the criteria, please apply today with your CV.

Cloud Customer Engineer – Microsoft Products

Location: Remote FT with occasional travel to an office (several situated in UK)

Type of Job: Permanent

 45K per annum

We have a new opportunity with a fantastic client based in Surrey as a Cloud Engineer to join a dedicated Cloud & Devops team. Ideally you will have a solid background in Microsoft products and be looking to develop your skills further, looking to grow into a Senior Engineer in the coming years.  This will mainly be a customer facing role, so it is important that you have previous stakeholder management and customer experience alongside your hands-on experience and knowledge of Microsoft Products.

As a Cloud Engineer you will build and enhance the engineering and technical relationship with both internal and external customers. You will provide a pro-active service in all aspects of enhanced service delivery, and provide a bridge between the engineering team and Service Delivery, Projects and Service Desk to ensure a high level of customer satisfaction is at the forefront of all commitments.

Typical Deliverables

• To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service.
• To train internal engineering staff and customers on products and solutions.
• To maintain awareness of all customers incidents and report where necessary on nominated accounts.
• To add value by highlighting trends, security threats or technical bulletins which may impacts customers.
• To be responsible and accountable for all documentation and technical information relating to customer platforms and Cloud Services (tCS).
• To adhere to internal and external processes about task allocation, completion, reporting and change.  This includes updating all parties and associated documentation.
• To assist with Proof of Concept scenarios, Type Approval activities and pre/post-change lab testing in both customer facing and lab spaces.
• To help in the creation of TA, POC, RFC, WI and SoW documentation. 
• Perform comprehensive peer review of engineering technical documentation. 
• Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs.
• To attend, as required, the following customer facing meetings; support reviews, project roadmap, monthly service reviews and weekly incident reviews.
• Ensure time sheets are accurate and submitted weekly against the correct booking codes which have been approved via the Resourcing Team.
• Certifications or training to be linked to business objectives and aligned with job role.
• Overtime and expenses are completed and submitted accurately and timely.
• Adhering to GDPR policy around sensitive data held on devices or central shares.
• Handling and protection of information and reporting of security incidents as defined in the Information Security Policy and the HR Information Security Policy.

Business Operations Skills - Experience

•Demonstrable experience supporting Enterprise Grade Networks, DC and Cloud infrastructure

•Excellent verbal and written communications

•Leadership qualities

•Presentation skills

•Technical skills

•Problem solving skills

•Commercial / business awareness

•Ability to work independently or as an integral part of a team

•Microsoft SQL Server 2016 or above, specifically clustering and availability groups

•Azure MFA and Identity Services

•Microsoft System Configuration Manager, current branch

•Microsoft Exchange Server 2016 and above

• Linux

•VMware vCloud Director Knowledge

Behavioural Requirements

• Technically leading from the front.
• Excellent work ethic and a strong sense of pride and ownership
• Remaining hands-on with relevant technology
• Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
• Knowledge sharing
• Strives for continuous improvement, delivers and supports new processes and directions
• Excellent customer facing and presentation skills
• Demonstration of a positive and supportive attitude

Excellent Employee Benefits:

This client is committed to ensuring that they offer industry leading career opportunities, salary and benefits packages. Join them and you can expect to receive:

• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies including childcare vouchers
• An employee-funded car leasing scheme
• Occupational health support

If interested, please apply today with your CV.

Wayleave Officer – Telecommunications Sector

Wayleave, Telecommunications, Telco, Telecoms

Remote working

6 month contract to start ASAP!

We are searching for an experienced Wayleave Officer for a 6 month contract within the telecommunications industry. Working for a Global telecoms business, the successful candidate will be responsible for managing wayleaves for customer orders, in line with both internal and government legislation. This will include negotiation of terms within the required timeframes to achieve scheduled delivery dates. 

Skills and Experience Required:

• Knowledge of agreements and Landlord consents within a telecommunications environment.
• Knowledge of the Communications Act 2003 (as amended by the Digital Economy Act 2017)
  Familiarity with Consent and Wayleave documents and legal terminology typically used.
• Excellent attention to detail 
• Good organisational skills and ability to prioritise workload effectively.
• Excellent communication skills – written and verbal

If you are interested in the prospect of joining a high profile programme within the telecoms industry, please apply with CV for further details.