Skills: IT Support Engineer, IT Support, Deskside Support, 2nd Line, Second Line, Desktop, Laptop, Deployment, Support, 

Our industry leading client requires an IT Support Engineer for an initial 3 month contract to be based on their end client site in Guildford. 

You will work onsite at a head office location support users with a range of software and hardware related issues, please note that this contract is likely to be extended beyond the initial 3 month period due to the ammount of work that is lined up in this area. 

Responsibilities:

• Ensure assigned call requests and incidents are resolved in a timely manner to meet defined service level targets
• Problem Determination & Root Cause Analysis; Troubleshooting Integration Errors and Workplace related customer issues
• Accountability for locally held stock of Desktop/Laptop,/Tablet hardware and other peripherals e.g. printer, display screens, docking stations etc. that are used to fulfil requests, ensuring Asset Procurement and Stock Control processes are followed
• Adherence to agreed SLA’s in relation to Production availability and incident Management
• Support business deliverables to enable smooth implementation by providing technical assistance within your skillset, making sure delivered solutions always meet with requirements for quality, time and cost

Key Skills: 

• ITIL Foundation Certificate in IT Service Management
• Previous experience working within a 2^nd Line Workplace Team
• Good working knowledge of Windows OS (deployment, configuration & registry settings) and Microsoft Office suite (configurations, fault find templates, macros, features & preferences)
• Problem solving and root cause analysis skills, analytical approach and solutions-driven

Please submit your CV in the first instance for immediate consideration. 

IP Engineer

Location: Hampshire

Duration: Permanent

Rate:  £41’000 per annum (goes up to 45K)

Due to internal promotion and expansion within, we are now seeking a new IP Engineer. Offering a good work/life balance and permanent security,this is truly a fantastic opportunity to progress well within a positive environment, comfortable workstation, and within somewhere that has an excellent organised structure policies. Besides working alongside a great like-minded team, a flexible benefits programme provides employees with more flexibility around health, lifestyle, and protection benefits tailored to own suitability. This company offers fantastic opportunities to also enter a route into security.

The successful Customer NOC Technician will be providing dedicated operational support for a specially nominated customer network account, so as well as having an advanced understanding of IP Networking specifically in Cisco and Juniper, the successful person will also have the passion and enthusiasm to provide a high standard of customer service whilst resolving and diagnosing network and system faults for their customer effectively at a 2^nd & 3rd line level.

Responsibilities:

• Resolution and diagnosis of network and system faults at a 2^nd and 3rd line support level
• Monitoring and actioning trouble ticket queues daily in a timely and professional manner
• Taking ownership of complex investigations 
• Monitoring network performance, highlighting any problems through appropriate channels via network health checks
• Action and resolve using the correct processes and procedures
• Management of technically escalated issues that may require 3^rd party vendor and customer issues

Requirements:

• An SC clearance will be required for this position, so the successful candidate will need to be willing to be put through a full SC clearance.
• Excellent working knowledge and experience of Juniper and Cisco
• Excellent working knowledge and experience switching and routing protocols
• Advanced 2^nd Line Technical competency level that spans all IP related technologies
• Proactive attitude with an ability to take ownership of issues effectively
• Excellent customer focus and personable approach
• Ability to train and mentor lesser experienced members of the team

Ideal specific advanced knowledge will be required in any of the following;

• Cisco CLI & CPE hardware

• Juniper CLI

• IPVPN & MPLS networks

• Switching and Routing Protocols

• Failover Protocols, HSRP, GLBP, VRRP

• LAN management

• DSL/secure DSL

• Ethernet Services

• ISDN services

• Statacom and Lucent ATM

• APM (Application and performance monitoring)

If interested, please apply today with CV for consideration.

Seeking an experienced 2nd Line Support professional for a short-term contract, initially a 4 weeks contract with potential to extend with a Managed Services Provider, to be based in Reading on client site to support a O365 migration project.

About the role;

- Providing support in the O365 migration on client site

- Providing remote IT support and troubleshooting issues.

- Managing password issues post migration

- Experience solving mailbox issues

- Assist in the migration of the identification of distribution and shared mailboxes 

- Be proactive and support clients via phone or resolving issues with end users for face-to-face resolutions

Please note: this role is Based in Reading, immediately available applicants preferable.

Short-listing now!

As a Principal Engineer you will be the “go to person” for your specific technical area.  You will lead by example, will be a subject matter expert and will be a customer facing, business aware consultant.

Key Aspects:

• Permanent Position
• Based in Camberley
• Up to £80k DOE
• Must have CCIE Data Centre
• Must be eligible for Security Clearance
• ASAP Start

Role Profile

The role of the Principal Engineer within Technical Services is to be the most senior technical resource to resolve highly complex technical design or service issues that cannot be resolved through the normal operations and maintenance procedures and provide leadership for root cause analysis. 

• To work closely with the Technical Design Authority and the other technical resources.
• To act as a mentor for their chosen field.

The Principal Engineer will also support the Sales and Presales teams to provide the technical expertise required to close sales opportunities. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposal and bid response documentation.

Typical Deliverables

• To act as a technical lead within the customer account for both internal and external requirements.
• To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service.
• To act as the last line technical lead to resolves technical problems, either design or support related problems. To take a lead where required in root cause analysis to drive issue resolution and limit impact to the customer.
• To train internal staff on product and customer networks.
• To review and report on specific customer incidents and to manage customer expectations. To add value and highlight trends within the call data. Ensuring escalation and feedback drives a high level of performance throughout the company.
• To be responsible for the documentation and upkeep of technical databases relating to the customers network infrastructure such that internal engineering colleagues can refer to this information held on either a WiKi or KEDB, assisting in the resolution of customer incidents and problems.
• To assist in the build and design of Proof of Concept scenarios, Type Approval activities in the company labs. To help in the creation of test type documentation and test scenarios.
• Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs.
• To attend, as required, the following customer facing meetings, support reviews, project based, monthly service reviews, weekly incident reviews.
• Produce and Peer Review Low Level Designs
• Produce and Peer Review High Level Designs
• To assist principle engineers in the development and demonstrations of new solutions both internally and externally.
• Be an expert in the required Technology for your section. Create and deliver: technical presentations, solution demonstrations, solution design/configuration, and proposal development.
• Provide Technical assistance to the sales teams in whatever format is required (e.g. in customer meetings, presentations and response to tenders) so that opportunities are supported with the correct Technical expertise.
• Ensure time sheets are accurate and submitted weekly. Incident call updates, where required, are accurate, timely and meaningful. Overtime and expenses are completed and submitted accurately.
• Handling and protection of company information and reporting of security incidents as defined in the Information Security Policy and the HR Information Security Policy.

Skills

Demonstrable experience supporting Service Provider and Enterprise Grade Networks

Experience

Networking certification to CCIE Data Centre
Subject Matter Expert in chosen discipline
Multi discipline required

Behavioural Requirements

• Technically leading from the front.

• Excellent work ethic and a strong sense of ownership

• Remain hands-on with technology

• Builds trust and a collaborative relationship with stakeholders across the organisation and colleagues within the team

• Strives for continuous improvement, delivers and supports new processes and directions

• Excellent customer facing and presentation skills

Excellent Employee Benefits:

The client is committed to ensuring that we offer industry leading career opportunities, salary and benefits packages. Join us and you can expect to receive:

• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies including childcare vouchers
• An employee-funded car leasing scheme
• Occupational health support
• Rewards Scheme

So why choose this role for your next opportunity?

• To build, run and maintain a successful network, you need a connected approach – a team you can trust from strategy to support, and everything in between. This is exactly what my client does!
• As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You’ll help us ensure the most important messages get through – however tough the conditions.
• Here are just some of the ways we’re different:
  • You’ll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You’ll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors – or even different technology areas.
  • You’ll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow.
  • You’ll be treated as an individual. We’re not a vast corporation, which means every individual counts. With us, you’ll be valued and supported, involved and empowered from day one.
  • You’ll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.

My Client is looking to recruit an experienced and CCIE certified Principal Engineer to undertake the role as a technical lead within the Network Services division.

Key Aspects:

• Permanent Position
• Based in Camberley for 3 days, and London for 2 days
• Up to £85k DOE
• Must have CCIE Wireless
• Must be eligible for Security Clearance
• ASAP Start

Role Profile 

The role of the Principal Engineer within Network Services is to be the most senior technical resource to resolve highly complex technical design or service issues that cannot be resolved through the normal operations and maintenance procedures and provide leadership for root cause analysis.  To work closely with the Technical Design Authority and the other technical resources. To act as a mentor for their chosen field. The Principal Engineer will also support the Sales and Presales teams to provide the technical expertise required to close sales opportunities. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposal and bid response documentation.

Typical Deliverables

• To act as a technical lead within the customer account for both internal and external requirements. 
• To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service.
• To act as the last line technical lead to resolves technical problems, either design or support related problems. To take a lead where required in root cause analysis to drive issue resolution and limit impact to the customer.
• To train internal staff on product and customer networks.
• To review and report on specific customer incidents and to manage customer expectations. To add value and highlight trends within the call data.  Ensuring escalation and feedback drives a high level of performance throughout the company.
• To be responsible for the documentation and upkeep of technical databases relating to the customers network infrastructure such that internal engineering colleagues can refer to this information held on either a WiKi or KEDB, assisting in the resolution of customer incidents and problems.
• To assist in the build and design of Proof of Concept scenarios, Type Approval activities in the company labs.  To help in the creation of test type documentation and test scenarios.
• Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs.
• To attend, as required, the following customer facing meetings, support reviews, project based, monthly service reviews, weekly incident reviews.
• Produce and Peer Review Low Level Designs
• Produce and Peer Review High Level Designs
• To assist principle engineers in the development and demonstrations of new solutions both internally and externally.
• Be an expert in the required Technology for your section. Create and deliver: technical presentations, solution demonstrations, solution design/configuration, and proposal development.
• Provide Technical assistance to the sales teams in whatever format is required (e.g. in customer meetings, presentations and response to tenders) so that opportunities are supported with the correct Technical expertise.
• Ensure time sheets are accurate and submitted weekly. Incident call updates, where required, are accurate, timely and meaningful.  Overtime and expenses are completed and submitted accurately.
• Handling and protection of the comapny’s information and reporting of security incidents as defined in the Information Security Policy and the HR Information Security Policy.

Qualifications

• Demonstrable experience designing, deploying and supporting Service Provider and Enterprise Grade wireless networks
• Cisco CCIE Wireless network certification.
• Subject Matter Expert in chosen discipline

Behavioural Requirements:

• Excellent verbal and written communications
• Leadership qualities
• Presentation skills
• Commercial / business awareness
• Ability to work independently
• Technically leading from the front
• Excellent work ethic and a strong sense of ownership
• Remain hands-on with technology
• Builds trust and a collaborative relationship with stakeholders across the organisation and colleagues within the team
• Strives for continuous improvement, delivers and supports new processes and directions
• Excellent customer facing and presentation skills

Excellent Employee Benefits:

My Client is committed to ensuring that they offer industry leading career opportunities, salary and benefits packages. Join them and you can expect to receive:

• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies including childcare vouchers
• An employee-funded car leasing scheme
• Occupational health support
• Rewards Scheme

So why choose this role for your next opportunity?

• To build, run and maintain a successful network, you need a connected approach – a team you can trust from strategy to support, and everything in between. This is exactly what the customer does!
• As part of our team, you could be working with some of the biggest names in the Traffic, Rail, Public Safety, Defence and Service Provider sectors including London Underground, Network Rail, Transport for London, RNLI, MOD and Virgin Media. You’ll help us ensure the most important messages get through – however tough the conditions.
• Here are just some of the ways we’re different:
  • You’ll go further with us. We understand the importance of career development and will give you all the support you need to realise your potential. You’ll receive formal training, e-learning and mentoring from top professionals. And we offer opportunities to transfer to other sectors – or even different technology areas.
  • You’ll make a difference. You could be working outdoors, battling the elements, or in one of our many offices helping us develop the network infrastructures of tomorrow.
  • You’ll be treated as an individual. We’re not a vast corporation, which means every individual counts. With us, you’ll be valued and supported, involved and empowered from day one.

You’ll be well rewarded. We offer salary progression that reflects market rates and personal performance, a flexible working environment and excellent training.