Contract duration: 3 months (with potential to go permanent for the right candidate)
Days: Monday – Friday 9-5pm.
A fantastic new opportunity has arisen for a Helpdesk support to work remotely for a fantastic provider of veterinary emergency care, supporting 13’000 users nationwide across a total of 61 sites.
As a strong Helpdesk Support, you will need to be comfortable and confidently experienced enough to manage queries and tickets working by yourself remotely on site for the user-base, following up the night shift team’s tickets and being able to manage with 1st – 2nd line issues.
Overall, it is a small team on site so as well as being a strong professional Helpdesk Support, you need to be able to work well using your own initiative and also co-operate well within a team, as some issues may require face to face support as well as remotely from the office.
Our Client is seeking someone permanently for this, after the initial 3 months. Therefore, someone keen for a long-term opportunity would be very suitable.
Pick up tickets in the morning from the night shift team to continue working on to resolution
Logging and supporting 1st – 2nd line queries through to resolution
Working remotely from the office for the majority of the time, with some face to face customer help occasionally
Logging information accurately and to good timescales
Providing an excellent customer service
Excellent experience as a 1st & 2nd Line Helpdesk Support – Essential.
Excellent technical ability.
Positive customer service and communication, willingness to help
Ability to take initiative and manage issues effectively on a largely remote basis
If interested, please send through your CV for consideration.