Skills: 2nd Line Support, Second Line Support, IT Support, IT Technican, ITIL, Service Management, Technical Analyst, 

An IT managed service provider requires a 2nd Line Support Engineer for a long term contract to be based out of their Guildford office location. 

This role will sit within the Technical Delivery team in an area that supports the day to day operation of the IT Services for the organisation. 

2nd Line Support Responsibilities: 

• Ensure assigned call requests and incidents are resolved in a timely manner to meet defined service level targets
• Problem Determination & Root Cause Analysis; Troubleshooting Integration Errors and Workplace related customer issues
• Accountability for locally held stock of Desktop/Laptop,/Tablet hardware and other peripherals e.g. printer, display screens, docking stations etc. that are used to fulfil requests, ensuring Asset Procurement and Stock Control processes are followed
• Adherence to agreed SLA’s in relation to Production availability and incident Management

Required Education, Skills and Qualifications

• Minimum 3 years’ experience in a technical support environment with a very strong all round technical competence
• ITIL Foundation Certificate in IT Service Management
• Excellent knowledge of: Desktop PC's and operating systems (Windows XP/Windows7/Windows8), networking and firewalls
• Experience with: Anti-virus software management and rollout, backup technology, server installation, terminal server, IT security, data replication technologies
• Experience in server set up, configuration and support - in particular small business server 2003/8 and server 2003/8, Exchange 2003/7/10
• Ideally Microsoft qualified.

Interviews will take place on the 21st and the 22nd of November, please submit your CV for immediate consideration. 

1^st Line Service Desk Support

Location: Fareham

Pay: £100 - £110 per day

Days:  Working on a; 4 days on 4 days off shift rota basis FT. Monday – Friday (plus 1 weekend per month) The first one-two weeks will be 9-5 (five days per week).

Hours:  9-5 in the first two weeks, then 8:00 – 17:30 and 10:00 - 19:30 4 on 4 off rota

Contract Duration: ASAP - 3 months contract (potential to go permanent)

1^st Line Service Desk Support, IT Service Desk, Technical Support, 1^st Line Query handling

An exciting opportunity has arisen to start working for a multinational beauty brand, as a 1^st Line Service Desk support.

The successful candidate will have 1^st Line Support experience and IT understanding, dealing with iPad password re-sets, stock/pricing information, and system updates alongside excellent ability to communicate clearly.

Essential Requirements:-

• Experience of working in an I/T 1^st Line Support role
• Excellent clear and concise communication skills alongside a helpful manner
• Flexibility to work weekends at least once a month
• Good problem-solving skills

If this role is of interest and fits your skillset well, please apply with your CV today.

Shortlisted candidates will be contacted ASAP.

Skills: Service Desk Analyst, First Line Support, Desktop Support, 1st Line, Service Desk, IT Support, Deskside, IT Support, IT Engineer, Support, Floorwalker, Remote Support 

Our market leading Bristol City centre based client requires a Deskside Support Engineer to join their team to help support their customers with a range of software and hardware issues. 

Assist customers face to face and remotely with a focus on troubleshooting issue at the user’s desk or manage walk-ins to their onsite support desk. 

Responsbilities & Skills:

• Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment.
• Diagnosing and resolving IT hardware and software problems.
• Cnfiguring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s
• Good all round knowledge of IT and its use within a business environment for a minimum of 1 year.
• Key knowledge required – Win7/10, MS Office 2013, O365, iOS, laptop hardware fault diagnosis and repair
• Desirable experience – Mac OS, SQL, ServiceNow

Interviews are taking place week commencing the 12th of November please submit your CV for immediate consideration. 

Skills: Infrastructure Architect, Architect, Infrastructure, Architecture, Roadmaps, Data Centre, Designing, Planning, Virtual Hosting, Cloud Hosting

Our Stansted based client has a unique and exciting opportunity for an Infrastructure Architect to join them on a 2-year fixed term basis. You will work as park of a central team of architects who are responsible for defining and designing the IT capabilities that will underpin the organisations long term aims.

There is a mixture of onsite data centres and offside provided and public cloud environments that provided physical and virtual hosting capabilities.

You will be responsible for designing the capabilities required, delivering roadmaps and change plans, and will participate in project governance ensuring that deliveries in line with and delivering the roadmap.

Essential technical skills:

• Infrastructure subject matter expert
• Architectural modelling, design and road mapping
• Demonstrable success in delivering roadmaps and designs in a similarly sized organisations: multiple data centres, 30,000 indirect employees, national footprint with global satellite sites, hundreds of servers
• Minimum of 5 years’ experience of Infrastructure Architect

Desirable technical skills:

• Network subject matter expert
• Experience of airport development projects
• TOGAF or equivalent qualified

General business skills:

• A degree level qualification and/or equivalent experience in a relevant field
• Excellent written and verbal communication skills.
• Extensive experience interacting with senior level executives.
• Proven ability to complete projects and achieve results in an ambiguous work environment
• Proven ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results
• Proven ability to work within a matrixed team to achieve expectations
• Proven strong negotiating and consensus building abilities
• Ability to work well and deliver under pressure
• Excellent people and stakeholder management skills
• Experience of working within PRINCE2, and RIBA or equivalent structured projects

Our client are looking to conduct interviews over the coming weeks, please submit your CV for immediate consideration

Skills: Deskside, Technical Support, Deskside Support, Service Desk, IT Support, First Line Support, 1st Line Support 

Our Canary Wharf based client requires an Deskside Support Engineer  for an initial 3-month contract to assist customers with face to face, deskside and remote support.

Responsibilities 

• Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment, diagnosing and resolving IT hardware and software problems, configuring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s
• To provide local assistance in the delivery of IT solutions and be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
• Travel to satellite offices when required to provide deskside support
• Become involved in the implementation of best practice across Business areas, by providing informal training and advice on the effective use of the firm’s hardware and software.
• Assist IT colleagues within Local Support by sharing information, knowledge transfer and experience sharing
• Complete Local Support admin duties

Key Skills & Experience 

• Good all-round knowledge of IT and its use within a business environment for a minimum of 1 year.
• Key knowledge required – Win7/10, MS Office 2013, O365, iOS, laptop hardware fault diagnosis and repair
• Desirable experience – Mac OS, SQL, ServiceNow
• Will have worked within a Customer Services environment with strong customer service skills and been involved in relationship management.
• Must have a flexible approach to working hours

Interviews are taking place early next week with a view of the right candidate starting as soon as possible.

Please submit your CV for immediate consideration.

Skills: Business Analyst, BA, Business Analysis, Change, Transformation, Strategy, 

An experienced Business Analyst is required by a large, corporate business based near to Bishop's Stortford. 

The successful candidate will have a background in a range of industries and will be responsible for supporting the development of IT strategy and technology change roadmap. You will also work closely with key business and IT stakeholders to define and deliver technology change projects.

This is an integral role in ensuring the business meets its strategic goals by planning and implementing change effectively.

Key Responsibilities:

• Identify and shape technology change, ensuring alignment to business needs.
• Documenting business cases to demonstrate benefits, risks, and support financial decisions.
• Understand and map ‘as-is’ and ‘to-be’ states and processes.
• Assess and review the impact of proposed business, technical and operational change.
  Work with business stakeholders and 3rd parties to establish technical vision and solutions, making recommendations as required. Act as a liaison between stakeholders, suppliers and other group functions.

Experience Required:

• Business Analysis experience within a Change Management / transformation programme environment.
• Experience across a range of different industries, and within complex commercially driven environments.
• Significant experience of Business / Benefit Case development.
• Strong business process modelling skills.
• Ability to extract data from various sources in order to design, develop and execute complex analyses and reports.
• Excellent stakeholder management skills; ability to influence and negotiate desired outcomes.

Please apply with CV for further information. 

Technical Hospitality Manager (IT Department)

Location: Uxbridge

Salary: £45’000 per annum

Days: FT Monday – Friday

Contract Duration: Permanent (or contract with intention of permanency)

Technical Manager, Hospitality, Relationship Manager, Hotel technology, Engagement Manager, Client Support Manager

A brilliant opportunity has arisen for a Technical Hospitality Manager to manage the Hotel and Owner Solutions Engagement (EMEAA) for a globally successful hospitality group across the EMEAA region.

Core Responsibilities

• Building an external and internal engagement plan for hotels, owners and colleagues across the region
• Ensuring plans, goals, and strategies are articulated correctly and in a consistent fashion
• Building an engagement plan for owner’s meetings, conferences, and BAU Meetings
• Deliver consistent engagement reporting and gathering feedback
• Ensuring messaging is compliant with the brand and communication standards
• Support the build of clear and concise communications to our hotels, owners, and business units
• Delivery of accurate monthly engagement reporting
• Creation of Engagement plans
• Management of EMEAA contact database

Key Skills

• Excellent English language communication skills, written and oral. Must understand the importance of a clear effective communication.
• Strong understanding of hotel operations and hospitality (technology)
• Ability to create plans long term and short term for delivering engagement activities
• Strong attention to detail for reporting and planning
• Ability to effectively sustain trusted relationships
• Knowledge of current desktop, server and network technologies with a strong focus on their use in the hospitality sector is a strong advantage
• Cultural awareness

If you are interested and feel that you are strongly suitable, please send over your CV for consideration.

Skills: First Line Support, 1st Line Support, Service Desk Analyst, Helpdesk Analyst, Technical Support 

Our market leading client requires a Service Desk Analyst for a 4-month project to be based out of their Marlow office.

This role is to help ease a backlog of outstanding incidents and requests,

Responsibilities & Experience: 

• Address outstanding incidents and requests on bulk

• Answer all incoming calls to the Service Desk in a professional, confident and timely manner
• Provide first line support for any information technology issues and problems
• Provide assistance by phone, email and/or using a ticket management system
• Escalate problems as required to Tier 2 and Tier 3 support teams

Interviews are taking place this week, please submit your CV for immediate consideration

Cloud (VMware) Engineer

Location: Camberley

Pay: £45’000 - £55’000 per annum

Contract: Permanent

Senior Technical Engineer, Cloud VMware, threat detection, Customer service provider, Network Security

Do you want to be part of a highly rewarding and trustworthy team, working and growing with the biggest names in the Transport sector?

A fantastic permanent opportunity has arisen to work within a leading provider of Technology services in the Camberley area. The successful individual will be a hardworking, dynamic, and dedicated Senior Focal Engineer, Cloud VMware Specialist, highly skilled in delivering exceptional customer service.

Key Duties:

• Act as a technical lead within their nominated customer account for both internal and external requirements.
• Act as an internal technician escalation point
• Mentor/coach internal resources
• Train internal engineering staff and customers’ incidents and report where necessary on nominated accounts
• Add value by highlighting trends, security threats or technical bulletins, which may impacts customers
• Be responsible and accountable for all documentation and technical information relating to customer networks
• Adhere to internal and external processes with regard to task allocation, completion, reporting and change. This includes updating all parties and associated documentation
• Assist with proof of Concept scenarios, Type Approval activities and pre/post-change lab testing in both customer facing and lab spaces
• To help in creation of TA, POC, RFC, WI, and SoW documentation
• Perform comprehensive peer review of engineering technical documentation
• Assist and/or lead in the pre-staging of equipment installed on customer sites as part of projects or installs
• Attend, as required, customer facing meetings; support reviews, project roadmap, monthly service reviews and weekly incident reviews
• Take the lead in value-add projects and innovations
• Produce and Peer Review Low Level Designs
• Be involved in the creation and peer review of HLD
• To lead TA and POC activities

Essential Requirements

• VCP – vmwARE Certified Professional 6 – Data Centre Virtualization
• VCP – VMWare Certified Professional 6.1 – Network Virtualization

Skills

• Technically leading from the front
• Excellent work ethic and a strong sense of pride and ownership
• Remaining hands-on with relevant technology
• Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
• Knowledge sharing
• Strives for continuous improvement, delivers and supports new processes and directions
• Excellent customer facing and presentation skills
• Demonstration of a positive and supportive attitude

Experience

• Excellent verbal and written communications
• Leadership qualities
• Presentation skills
• Technical skills
• Problem solving skills
• Commercial/business awareness
• Ability to work independently or as an integral part of a team

Employee Benefits….

• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies including childcare vouchers
• An employee-funded car leasing scheme
• Occupational health support
• Fantastic rewards scheme

Please apply today if you are suitable and interested.

IDPP is currently recruiting for a Systems Engineering Team Lead to join a leading technology and network managed service provider on a full-time basis in Warwick or Heathcote Way. From Public Safety to Defense, Transport to Service Provider – when it matters most, they deliver. Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are that our client has enabled the technology to make this happen.

Role profile:

Within this role you will be expected to lead all aspects of Systems Engineering. Implement an engineering structure to deliver against business strategy and engineering demand and providing back office engineering support for the Technical Operational Teams across the Business. Developing the team into an effective engineering team able to deal with the wide range of technologies and practices within the space. Ensure compliance with client & internal procedures in production of all Engineering deliverables.

Main responsibilities:

• Provide and develop the technical authority role for all projects and support contracts as agreed with the Head of Public Safety & Defense Engineering, taking the lead where required to ensure success.
• Monitor, co-ordinate and supervise the team activities of team members, setting priorities for team members to assure task completion.  Reporting all activities and progress to the Head of PS&D Engineering.
• Maintain and evolve technical practices and policies as technology demands ensuring alignment with engineering best practice and business policies.
• Apply continual service improvement to all aspects of technical delivery and back office support.
• Deputize for the Head of PS&D Engineering during periods of absence, taking on the delegated authority for financial aspects.
• Act as the senior reviewer and approver for all technical documentation.
• Liaise with suppliers on products, project deliverables, and resolutions to problems.
• Ensure problem investigations are process driven and the results documented.
• Conduct design reviews with project and operational teams periodically to ensure compliance.
• Review customer Requests for Change and produce technical responses and resource estimates on behalf of the Operational Service team.
• Attend customer technical workshops and be able to present technical proposals.
• Ensure all design documentation reflects the system implementation to a high degree.
• Ensure test activities are undertaken and documentation is produced to validate the implemented designs and system changes.
• Ensure systems that are required for testing are maintained for their useful service life.
• Carryout witnessed FAT and site testing.
• Ensure onsite commissioning activities are appropriate, documented, and carried out safely.
• Ensure support is provided to site implementation teams where appropriate.
• Provide support for sales activities and product reviews.
• Ensure technical handover documents are produced and reflect the intended system.
• Provide regular updates to the Head of Engineering for all Engineering Tasks.
• Implement robust processes that aim to eliminate incurred re-work costs in all delivery phases.
• Develop practices and policies for effective engineering delivery and support Continual Service Improvement initiatives.

Skills required:

Experience in support, design, and project delivery on any of the following will be required:

• Engineering design and delivery practices
• Working to ISO9001 and 27001 standards, and area specific technical standards
• Wireless Systems specification, delivery, and support
• Server Hardware specification and auditing
• Virtualization
• Windows Server OS Deployment, Administration, and maintenance
• SQL Databases
• Voice Systems (TDM and/or SIP)
• Active Directory administration and Group Policy creation
• IP Network Routing and Switching, and Firewalls
• An understanding of Security and Quality standards applicable to the IT Engineering sector

Qualifications:

• Degree or equivalent in an engineering subject
• IOSH
• Chartered Engineer, Member of IET or similar institution
• NEBOSH

Our Watford based client requires an IT Support Engineer for an initial 3-month contract to assist customers with face to face, deskside and remote support.

Responsibilities 

• Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment, diagnosing and resolving IT hardware and software problems, configuring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s
• To provide local assistance in the delivery of IT solutions and be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
• Travel to satellite offices when required to provide deskside support
• Become involved in the implementation of best practice across Business areas, by providing informal training and advice on the effective use of the firm’s hardware and software.
• Assist IT colleagues within Local Support by sharing information, knowledge transfer and experience sharing
• Complete Local Support admin duties

Key Skills & Experience 

• Good all-round knowledge of IT and its use within a business environment for a minimum of 1 year.
• Key knowledge required – Win7/10, MS Office 2013, O365, iOS, laptop hardware fault diagnosis and repair
• Desirable experience – Mac OS, SQL, ServiceNow
• Will have worked within a Customer Services environment with strong customer service skills and been involved in relationship management.
• Must have a flexible approach to working hours

Interviews are taking place early next week with a view of the right candidate starting as soon as possible. Please submit your CV for immediate consideration.