Service Transition Analyst, Technical Author, Retail, E-commerce, Technical Writing, Policy, Security Policy, Technical Writer, Content Writer

Job type: Contract - 3 months

Status: Outside IR35

Sector: Online Retail, E-commerce, Retail, Managed Services, IT Service Provider, Technology Business

Job Description:

A large Managed IT Service Provider is looking for a Service Transition Analyst/Technical Writer to work closely with the wider IT Team to create policies and documentation as part of a large Cyber Security and Continuous Improvement programme. The successful candidate will work with their end client, a successful online retail business.

We are looking for candidates with understanding and experience across service transition processes, and the ability to analyse and document business requirements.

Job Requirements:

• Proven experience in a similar role
• Prior experience creating policies relating to service transition and wider IT Infrastructure.
• Experience working with internal teams/stakeholders to understand requirements and business processes.
• Experience writing security policies.
• Strong Technical Documentation experience
• Strong analysis skills
• Retail/E-commerce sector experience preferred
• High attention to detail
• Excellent communication skills and able to work well with a variety of stakeholders

Please attach your CV for immediate consideration.

Our client is currently seeking a business analyst with proven experience of supporting business teams in analysing how they manage external organisation stakeholders (customers), identifying related benefits, building business cases and defining high level requirements and approach to procuring appropriate tools and solutions to support strategic stakeholder relationship management as well as compliant contact record management.

This role will sit within the Digital Workplace team who are responsible for the management and support of the new Digital Workplace blueprint and services.
The team are currently mainly working remotely, but this will likely change to be more office based in the coming months. We would expect this role to be a mix of working remotely and from the Manchester office - the balance of how much will likely change over the course of the contract. Any applicants must be able and comfortable to commute into central Manchester as required.
The specialist will be working on:

• Mapping and analysing groups of external organisation stakeholders (customers).
• Identify strategic outcomes, user and business needs, identify related benefits, build business cases,
• Defining high level functional/non-functional requirements and evaluate CRM tools and solutions, make recommendations about new tools,
• Work closely with data strategy and governance strand, identify critical dependencies relating to data strategy work and master data management.
• Process mapping and automation.

For further information or to apply to this role please respond to this advert with a copy of your up to date CV or contact Richard New on 02083347562

We are currently working with a Manchester Based NHS Healthcare Provider seeking a Digital and Data Project Manager on an initial 12 month contract.

Applicants must have previous experience working in a digital project management capacity within the NHS.

Duties and Responsibilities will include:

• Responsible for the development, delivery, and coordination of the designated technology projects for their First Tranche Implementation Site (primary, community and acute trusts).
• Implement projects and report on progress to the First Tranche Programme Board and other governance structures as appropriate.
• Develop recommendations; gain support, implement and performance manage services relevant to the implementation of the projects ensuring 'best value' and using an outcome-based approach.
• Develop and maintain excellent working relationships with all stakeholders, internal and external to ensure the projects are implemented effectively and efficiently.
• Responsible for improvement, performance management and evaluation of the projects through reporting against programme objectives and the First Tranche Implementation Site Strategic and Operational Plans.
• Represent the First Tranche Implementation Site Programme at relevant sector and technology meetings and events.
• Use service improvement methods within the project and programme plans and ensure appropriate monitoring arrangements are in place.
• Carry out measurement and economic and data modelling in collaboration with the system.

• Work effectively with service users, clinicians, and managers across the First Tranche Implementation Site to provide and receive information to influence change or overcome barriers.

To apply for this position for for further information please respond to this avert with a copy of your up to date CV or contact Richard New on 02083347562

Technical Author, Technical Writer - Technical Author, Content Writer, Service Transition

Technical Author, Technical Writer, Service Transition, Retail, E-Commerce, Technical Writing, Policy, Content Writer

Location: Remote working

Job type: Contract - 3 months

Outside IR35

Sector: Online Retail, E-Commerce, Retail, Managed Services, IT Service Provider, Technology Business

Job Description:

A large Managed IT Service Provider is looking for a Technical Author / Technical Writer to work closely with the wider IT Team to create service technical transition documentation, which will include User Manuals, Datasheets and other technical documentation. This is part of a larger IT Transformation and Continuous Improvement Programme for their Online Retail business end client.

The successful Technical Author / Technical Writer should have worked with internal teams to obtain an in-depth understanding of business processes, Infrastructure and the documentation requirements.

Job Requirements:

• Proven experience in a similar Technical Writing role
• Prior experience creating documentation relating to IT Infrastructure and service technical transition
• Strong Technical Documentation experience
• Retail/E-Commerce sector experience highly desirable
• Excellent communication skills and able to work well with a variety of stakeholders

Please apply with CV for immediate consideration.

Programme Manager - Healthcare Sector (£600.00 per day inside IR35)

Key deliverables for the project

The Programme Manager will provide programme management and delivery capability and have proven experience of running technology enabled and in particular Microsoft 365 change programmes.

The Programme Manager will work with the Digital Workplace programme team including Programme Director of Strategy and Governance, Head of Digital Workplace, Information Governance Manager, strategic supplier partners and many stakeholders across the business including the Executive Team as required.

The targets of the project will be:

1. Development of programme plan and associated documentation and artifacts
2. Establishment and refinement of new programme governance board and appropriate reporting and assurance mechanisms, aligned to wider organisational governance
3. Running a Programme Management Office (PMO) to support the programme including secretariat of the programme board
4. Providing ongoing programme controls including dependency, risk and issue, and benefit realisation management to assure the programme board
5. Budget tracking and reporting
6. Benefits realisation planning and reporting oversight
7. Internal stakeholder management and communication
8. Programme deliverables tracking and quality assurance

Skills and Experience

Essential skills and experience required

1. Highly developed knowledge and experience in techniques for planning, delivering, monitoring and controlling programmes resulting in business change (MSP qualification preferred)
2. Experience of setting up programme governance and quality assurance from scratch including managing boards and PMO functions
3. Experience of managing programme budgets and tracking expenditure
4. Experience of managing programme resourcing for large-scale IT/technical programmes (M365/SharePoint preferred) using a blend of in-house and contract resources
5. Experience of working with large 3rd party digital/technology suppliers to successfully deliver within a transformation programme
6. Experience of working with a range of internal stakeholders at all levels where the majority will not be technically expert
7. Experience of working with stakeholders to bring consensus on business priorities where there are conflicting views
8. Experience of managing programmes involving the rollout and exploitation of SharePoint Online/M365/Power Platform
9. Ability to cope with multiple and changing demands, meet tight deadlines and exercise sound judgement in the face of conflicting pressures

Please attach your CV for immediate consideration.

IDPP Consulting are currently partnering with a Liverpool based NHS trust that are looking for a specialist integration Architect to assist with the implementation of their new EPR system. Candidates must have experience working on implementations of EPR systems in the NHS onto a Cerner Millennium platform.
Please not this position will fall inside the scope of IR35.
For Further information please contact Richard New on 02083347562 or respond to this advert with a copy of your up to date CV.