Service Desk Analyst /1^st Line Support – O365, Office 365, AD, Active Directory

Service Desk Analyst, Helpdesk Analyst, 1^st Line Support, First Line, Office 365, Active Directory, Service Desk Engineer, Helpdesk Support, IT Support, IT Analyst, ICT Support, Desktop Support, 1^st Line

Duration: ASAP until mid Jan

Outside IR35 

Shift pattern : 12 hour shifts, 3 days on and 3 days off

This role is site based with no remote working

A large Managed IT Service Provider has an urgent requirement for an enthusiastic, customer service focussed Service Desk Analyst to join the busy team of their client based in Lancashire. This is an excellent opportunity for an IT Support Professional with excellent communication skills who loves to be kept busy to work on a busy service desk.  

Key responsibilities include:

• Triaging IT support tickets
• Providing both deskside and remote 1^st line support to users
• Timely resolution of IT related problems within specified SLA’s
• Active Directory set up and general administration, managing new starters and leavers
• Dealing with Standard access requests
• Updating Asset Databases
• Diagnosing and resolving hardware/software problems and configuring PCs
• Installing, upgrading and replacing core hardware and software
• Escalating any issues when required to Second/Third Line Support

To be considered you will need:

• Proven experience within a busy IT Service Desk role
• Good all-round IT Knowledge
• Familiarity with Office 365, Active Directory and performing basic IT administration
• Experience with Mac and Windows devices
• Good ITIL knowledge and able to work within SLAs
• Excellent spoken and written communication skills
• A real passion for delivering excellent customer service

Please submit your CV for immediate consideration.

Unix Engineer – Unix, Linux, Middleware

Unix, Linux, Middleware, Redhat, Red hat, Oracle, MySQL, SuSE, Project, Project Delivery, BAU, Support

Immediate start

3 – 6 months

Contract

Remote initially / Lancashire

An IT Service provider has a requirement for an experienced Unix Engineer for a client project in Lancashire. This is a 3 – 6 month requirement, though there may be potential for extra work beyond this. In adherence to current Covid-19 guidelines, this role will be remote based until deemed suitable to return to onsite working.

The role will focus on dealing with incidents and requests, general maintenance, and some project work.

Experience required:

Proven experience in Unix Support, to include:

• Redhat, SuSE Operating Systems & Hardware.  
• Services i.e. Web Apache, Magento, PHP sites, Kron (jobs), DNS
• Knowledge of supporting Database environment running on Linux i.e. Oracle, MySQL, Mongo
• Security: hardening, patching OS, SSL certificates

This would suit an immediately available contractor, who is looking to secure their next contract opportunity ASAP. 

Please apply with CV for further details.

Our client is looking for an experienced rollout engineer that has worked with newer technologies such as Intune (MDM), PatchMyPC, Datajar/Jamf (Apple Mac), Wandera and Apple Business Manager.

Key Requirements:

• Modern Workplace Desktop environment
• Excellent customer service skills - Customer comes first
• Excellent communication skills - Contact Advisor to Directors
• Excellent troubleshooting skills
• Team player - Collaboration skills essential work on own initiative
• Documentation
• Proven BAU skills - working within SLAs resolving incidents and requests
• 2nd/3rd line support experience - AD, Group policy, Windows security Hardening, Office 365 administration experience, DHCP, DNS, Windows 10, Office 365
• Extremely strong 2nd line support but looking to grow: Bitlocker encryption, Intune MDM, SCCM, VDI
• Maintenance tasks: Patch management, Operating System security policies and procedures
• Technology Knowledge: Microsoft Intune, Appl Mac (JAMF), Bitlocker

Please attach your CV for consideration.

Our client is seeking an experienced DB2 DBA to join their team in Lancashire.

Essential:

• Over 10 years' experience working on IBM DB2 from version DB2 versions 9.5 to 11.5 LUW (Linux, Unix & Windows).
• Excellent analytical and problem-solving skills
• Experience of installation, upgrades & fix packs
• Performance tuning and analysis, identification of bottlenecks, running explains and analysing the output
• Good SQL knowledge, ability to work with Development teams to review DML/DDL and provide analysis, test and signoff
• Refresh lower environments for Development teams
• Solid experience of DB2 utilities such as backup/restore/reorg/runstats/load/import/export etc
• HADR experience including design and setup
• Linux/AIX experience

Desirable:

• Experience working on MySQL, Oracle, SQL Server, DB2 on z/os or Sybase would be useful
• As would experience of DB2 BLU column organised data warehouse
• WebSphere Commerce schema knowledge would be an advantage

Please attach your CV for immediate consideration.