Technical Author, Technical Writer - Technical Author, Content Writer, Service Transition

Technical Author, Technical Writer, Service Transition, Retail, E-Commerce, Technical Writing, Policy, Content Writer

Location: Remote working

Job type: Contract - 3 months

Outside IR35

Sector: Online Retail, E-Commerce, Retail, Managed Services, IT Service Provider, Technology Business

Job Description:

A large Managed IT Service Provider is looking for a Technical Author / Technical Writer to work closely with the wider IT Team to create service technical transition documentation, which will include User Manuals, Datasheets and other technical documentation. This is part of a larger IT Transformation and Continuous Improvement Programme for their Online Retail business end client.

The successful Technical Author / Technical Writer should have worked with internal teams to obtain an in-depth understanding of business processes, Infrastructure and the documentation requirements.

Job Requirements:

• Proven experience in a similar Technical Writing role
• Prior experience creating documentation relating to IT Infrastructure and service technical transition
• Strong Technical Documentation experience
• Retail/E-Commerce sector experience highly desirable
• Excellent communication skills and able to work well with a variety of stakeholders

Please apply with CV for immediate consideration.

Programme Manager - Healthcare Sector (£600.00 per day inside IR35)

Key deliverables for the project

The Programme Manager will provide programme management and delivery capability and have proven experience of running technology enabled and in particular Microsoft 365 change programmes.

The Programme Manager will work with the Digital Workplace programme team including Programme Director of Strategy and Governance, Head of Digital Workplace, Information Governance Manager, strategic supplier partners and many stakeholders across the business including the Executive Team as required.

The targets of the project will be:

1. Development of programme plan and associated documentation and artifacts
2. Establishment and refinement of new programme governance board and appropriate reporting and assurance mechanisms, aligned to wider organisational governance
3. Running a Programme Management Office (PMO) to support the programme including secretariat of the programme board
4. Providing ongoing programme controls including dependency, risk and issue, and benefit realisation management to assure the programme board
5. Budget tracking and reporting
6. Benefits realisation planning and reporting oversight
7. Internal stakeholder management and communication
8. Programme deliverables tracking and quality assurance

Skills and Experience

Essential skills and experience required

1. Highly developed knowledge and experience in techniques for planning, delivering, monitoring and controlling programmes resulting in business change (MSP qualification preferred)
2. Experience of setting up programme governance and quality assurance from scratch including managing boards and PMO functions
3. Experience of managing programme budgets and tracking expenditure
4. Experience of managing programme resourcing for large-scale IT/technical programmes (M365/SharePoint preferred) using a blend of in-house and contract resources
5. Experience of working with large 3rd party digital/technology suppliers to successfully deliver within a transformation programme
6. Experience of working with a range of internal stakeholders at all levels where the majority will not be technically expert
7. Experience of working with stakeholders to bring consensus on business priorities where there are conflicting views
8. Experience of managing programmes involving the rollout and exploitation of SharePoint Online/M365/Power Platform
9. Ability to cope with multiple and changing demands, meet tight deadlines and exercise sound judgement in the face of conflicting pressures

Please attach your CV for immediate consideration.

IDPP Consulting are currently partnering with a Liverpool based NHS trust that are looking for a specialist integration Architect to assist with the implementation of their new EPR system. Candidates must have experience working on implementations of EPR systems in the NHS onto a Cerner Millennium platform.
Please not this position will fall inside the scope of IR35.
For Further information please contact Richard New on 02083347562 or respond to this advert with a copy of your up to date CV.