3^rd Line Support Analyst- £35,000

My client provides technology services to many of the UK and Ireland’s largest and most ‘mission critical’ operational systems. They are looking for a result orientated 3^rd Line support Engineer to join their team.

About the Role

The role will involve providing general 3rd line IT support to a range of public sector and blue light emergency services customers predominantly on a Microsoft platform.

As a 3rd Line IT Engineer the role will require a strong troubleshooting, problem-solving and technical skills based background using various diagnostic tools.

In addition, strong inter-personal skills are required to guide customers (both internal and external) through situations (over the phone as well as face-to-face), providing resolution to incidents and ultimately reach customer satisfaction.

Communication is a key skill to enable the management of faults through incident, change and problem management.

• Windows Server OS 2008/2012/2016
• Microsoft Exchange 2010/2013/2016
• SFB configuration and administration
• MS Azure and Office 365 Support
• Group Policy creation and Management
• Clean driving licence
• Willing to provide 24 x 7 out of hours support on a rota basis

Solution Architect – IT Infrastructure   

Solution Architect, IT Infrastructure, IT Transformation, Enterprise Solutions, TOGAF.

An experienced Solution Architect is required by an IT Managed Service provider, for a large IT transformation programme with an Enterprise client in Manchester. The successful candidate will be responsible for developing the architecture and design of key enterprise solutions across a range of technologies, but with main focus around IT Infrastructure and Cloud. The role will require the ability to support and influence key stakeholders and product owners to ensure architecture strategies are understood, supported and delivered.

Knowledge and Experience Required:  

• Proven background as an architect / lead designer of technical solutions, for major technology implementations. Extensive experience developing, mapping and maintaining a technical architecture using a recognised methodology, e.g. TOGAF.
• Detailed technical knowledge spanning systems & infrastructure, and cloud. Some knowledge of CCTV platforms would be beneficial.
• Knowledge and communication of innovative, cutting-edge and emerging technology trends and solutions, ensuring that the business is able to make effective use of new technologies
• Experience of developing application, cloud and infrastructure transformation / migration strategies and plans
• An ability to provide architecture expertise & guidance to the senior technology team, advising on possible solution sets and opportunities to increase capability
• Be comfortable managing fluid requirements.
• Excellent stakeholder management skills.

The contract will run until April 2019, with possible extensions thereafter.

Please apply with CV for further details.

Service Desk Analyst, Helpdesk Analyst, 1^st Line Support, Windows 10, Office 365, Active Directory.

Leading IT Managed Services business is looking for a Service Desk Analyst for a customer site in Manchester. The role sits within a busy team, supporting the customer in line with SLAs in an ITIL environment.

Responsibilities will include:

• 1^st line Desktop Support

• Dealing with service calls, emails and web tickets in an appropriate manner; logging, and directing to the correct team in accordance with SLAs. Recording all interaction, and ensuring they are dealt with as effectively as possible
• Take ownership of all incidents and service requests ensuring they are logged, prioritised, categorised as appropriate leading to effective diagnosis. 

To be considered candidates must have strong technical skills around Windows 7/10, Active Directory, Office 365. Communication skills, ability to work under pressure and knowledge of ITIL principles is also important.

This is an initial short-term contract until the end of the year, with possible further project work available in January.