Junior IT Support Engineer, IT Admin, Graduate/Junior Position

Junior IT Support, IT Admin, IT Graduate.
6-month contract
£120 per day (£16/hr)

A leading IT Service provider has an exciting opportunity for a Junior IT Support Engineer to work onsite with their end clients in a junior IT administration role.

This is an excellent opportunity for a Graduate from an IT related discipline, or junior IT Support Engineer, looking to gain experience working within a corporate environment.

Area of Responsibility:

• New user administration – setting up new user profiles in Active Directory; set-up of new devices.
• Assisting the IT helpdesk team with basic user support queries.
• Communication with end users regarding hardware issues; arranging distribution/collection of devices.  
• Asset management – maintaining hardware stock records, ordering new equipment when needed.

Experience and Skills required:

• IT related qualification
• Ability to demonstrate hands-on practical experience in an IT support environment.
• Strong communication skills – able to deal/communicate in a professional manner
• Troubleshooting laptops/mobile phones
• Organisation – able to stock check and collect information 

Please apply with CV for further details.

Service Desk Manager, Service Desk Team Leader  

Service Desk Manager, Service Desk Team Leader, IT Helpdesk Manager, KPIs, SLAs, ITIL, Service Now, ServiceNow

Contract : 3 months

Start Date : ASAP

Location : Leeds

Day Rate : 250 – 280 per day

My client is a large IT Managed Services company and are currently recruiting an experienced Service Desk Manager for a 3 month contract to be based onsite in Leeds. The Service Desk Manager is required to oversee timely delivery of quality technical support service to staff during an increasingly busy time. The Service Desk Manager will manage the day to day operations of the busy, high volume Service Desk and ensure that Service Desk staff meet and exceed KPIs and SLAs.

Responsibilities will include:

• Managing the Service Desk team in a high volume ticket environment including performance, call management and efficiency whilst maintaining high service standards
• Monitor support calls, identify trends and gaps and take appropriate steps to improve the quality of service delivery
• Liaise with stakeholders in the business and build positive working relationships with the operational leads and office managers.
• Assist in managing, motivating and developing members of the IT Service Desk team by communicating, supporting, coaching, monitoring and appraising.
• Development and enforcement of technical standards, systems, policies, and procedures

Essential Skills:

• All round Service Desk Manager with at least 2 years' experience in a similar role in a busy service desk environment
• Excellent team management skills
• Ability to organise, prioritise and plan schedules and workloads
• Familiarity with ITIL processes

This is an excellent opportunity for an experienced and immediately available Service Desk Manager. Please apply with CV for further details. 

Senior Wi-Fi Network Engineer – Design, Build, Wireless, Wi-Fi

Senior Network Engineer, Network Design, Network Designer, Network Architect, Network Engineer, Wi-Fi, Wifi, Wireless, Telecommunications, Telcom, Design

Location: Surrey (must be flexible to travel to customer sites)

Salary: £55,000 – 65,000 (dependent on experience)  

Permanent role

We are working with a leading IT and Telecommunications Company to recruit for an experienced Senior Wireless Network Engineer to join their growing team. You will be designing and building Wi-Fi networks for their varied end clients within the following sectors: Emergency Services, Defence and Transport, just to name a few.

This is an excellent opportunity for a Senior Network Engineer with a strong background in designing Wireless networks to join a growing IT and Telecommunications business.

Responsibilities:

• Responsible for the designs, installations, delivery and Optimization of Wi-Fi networks
• Planning and design, as well as configuration and integration support within project delivery and ongoing consultative engagements with clients
• Provide operational support for complex, wireless network deployments
• Lead network design, performance engineering or problem resolution projects and be an escalation point both internally and externally
• Assist in development of business and technical requirements
• Assist in the development of high-level and low-level design activities
• Assist in the development of network implementation planning

To be considered you will need to have:

• Proven experience designing and building Wi-Fi Networks
• In depth knowledge of Wireless technology
• CCNP certification; Wireless technologies certification highly desirable  
• Skilled in leading from the front from a technical perspective  
• Able to build strong working relationships both internally and externally to the business
• Excellent written and verbal communication skills

Please apply with your updated CV for immediate consideration.