1^st Line Support Engineer – Helpdesk Support, IT Support

3 months contract

Based on site in Burnley, Lancashire

Shift pattern – 3 days on, 3 days off

Working hours: 6AM – 6PM

£200 – £220 per day (inside IR35)

We are looking for a reliable 1st Line Support Engineer to join our client’s fast paced dynamic IT team based in Burnley.

The main responsibility of the role is to maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests.

Tasks, Duties & Responsibilities

• Install, configure, and upgrade operating systems and software, using standard business and administrative packages.
• To be responsible for an area of technical expertise
• Install, assemble, and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfiguration.
• Act as a technical resource to assist the business users.
• Make hardware and software acquisition recommendations.
• Maintain current knowledge of hardware, software, and network technologies.

Skills and experienced required:

• Active Directory (AD Manager Plus)
• Windows 10 & Office 2016 and above
• Both Mac and Windows devices experience
• Office 365
• Network Patching
• Wireless Technology – Mobile devices
• Manage Engine Service Desk or anything similar.
• ITIL Foundation minimum

Please apply with your up-to-date CV for immediate consideration.

DC Power Specialist  - Delivery, Delivery Management, DC Power, Capacity, Telco

DC, DC Power, Infrastructure, Delivery, Capacity, Infrastructure Capacity, Power, Cooling, Telco, Telecom, Telecommunications

Berkshire

Until end of March

Immediate Start

An excellent new assignment has arisen at a leading telecommunications company based in Berkshire, to manage delivery of DC Power across a number of sites, ensure KPIs and SLA’s are met as well as managing third party contractors.

The successful person will manage all infrastructure capacity requests in an effective manner, and be responsible for the delivery of all build projects and excellent communication with stakeholders.

Key performance indicators for this role are managing the capacity in line with budget, delivering new capacity within SLA; Meeting optimisation targets and customer needs.

The successful person chosen for this project, will not only be a well-rounded Engineer with experience of Telco environments and technologies, but specifically will have strong DC Power Delivery Management experience, and excellent stakeholder skills.

Key Responsibilities:

• Managing all infrastructure capacity requests in an effective manner
• Produce capacity planning/forecast and impact analysis
• Deliver all build projects and other third-party estates ensuring all projects are completed on time and to budget.
• Review third party power design documents
• Stakeholder management

Key Requirements:

• Experienced in Infrastructure Delivery within Telco environment
• Ability to manage stakeholders well
• Logical approach to problem solving and decision making
• Extensive knowledge of capacity management of power and cooling infrastructure and telecommunication technology hardware
• A rounded Engineer with educational qualifications in an electrical/mechanical engineering discipline

Experience in the following would also be advantageous:

• DC power and battery technology
• Formal C&G Qualifications such as BS7671

Please apply with CV for immediate consideration

Senior Service Delivery Manager

Location: London

Contract: Permanent

Salary: £60k per annum

SC and NPPV3 Security Clearance or ability to obtain them

A fantastic permanent opportunity has arisen to work for a successful and innovative Infrastructure Communications company as a Senior Service Delivery Manager. We are seeking an experienced professional with excellent communication skills, as well as proven experience delivering into Blue Light Services, as well as Mobile Operators.

You will need to have demonstrable experience with running multi-million pound service contracts and projects. Further to this, strong Line Management Experience, and QEHS/Contract Document writing experience is essential.

You will be working within a positive culture, where employees are well rewarded and have opportunity to progress, acting as the customers' technical and operational representative and liaise with customers and stakeholders where required.

Typical Deliverables

• Ensure the successful delivery of assigned contracts
• Accountable for all the contract finances to ensure the contract is delivered within budget including;
  • Identifying opportunities and additional revenue from customers, either through contract variations or new orders, and delivering these opportunities, working with colleagues including sales as appropriate
  • Completing invoicing ensuring all charges are captured
  • Maintain accurate contract budgets and forecasts
  • Produce monthly finance reports and present up to board level
  • Obtain a deep understanding of your contract cost, carrying out regular reviews of contract expenditures, identifying trends and areas of efficiencies.
  • Accountable for the contract performance and ensuring all contractual SLA's and KPI's are met, working closely with the service delivery managers to identify root cause of failure and corrective actions in line with CSI
  • Ensure all QEHS and Security policies are adhered too across your assigned contracts.
  • Managing commercial risks and liabilities by working with the commercial and legal teams as appropriate
  • Assisting the BID team working on new BIDs as requested
  • Act as a 24x7 point of escalation for Major incidents and commercial issues ensuring they are seen through to conclusion
  • Overseeing continual service improvement initiatives and delivering in the most cost-effective way working with the Service Improvement Manager and relevant stakeholders
  • Overseeing the management of contract changes and new mobilisations and ensuring any agreed changes to the contract scope are covered by a CCN
  • Attend regular internal/external stakeholder reviews as appropriate and where applicable present;
    • Financial reports
    • SLA Reports
    • Problem Management Reports
    • Contract risk register
    • Actions register
    • Ensure clear direction and objectives are set for Service Delivery Team in line with business and contractual needs
    • Analysis of complex data to identify key trends and efficiencies to ascertain best working practice and drive process change
    • Produce and maintain business documentation using the document control system

Skills and Qualifications

Essential:

• Excellent verbal and written Communications skills
• Line Management Experience
• Customer facing and Presentation skills
• QEHS/Contract Document writing
• ITIL Foundation
• IOSH
• SC & NPPV3 Security clearance or ability to obtain them

Desirable:

• Experience running multi-Million Pound service contracts/projects
• Tendering and Bidding Experience
• Creating and interpreting reports
• Managing Safety
• Working within the emergency services or defence industries
• Use of Business tools including Oracle and Remedy ITSM
• Performance Management and Objective setting

Permanent Employee Benefits:

• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies including childcare vouchers
• An employee-funded car leasing scheme
• Occupational health support
• Company Rewards Scheme

If you are interested and match the criteria above, please apply today with your updated CV.

IMS Engineer – Telecommunications, IMS, Integration, IMS Nodes, Migration, Core Network

IMS Engineer, IMS, Telecommunications, Integration, Telcom, IMS nodes, SBC, MGCF, MGW, IN, Protocol Interfaces, Routing Protocols, CPE Management Tools, Core Network

Location: Budapest, Hungary

Project Duration: until March 2022

We are working with a leading global telecommunications company on their requirement for experienced IMS Engineers to be based in Budapest, Hungary to assist with an exciting integration and migration project of a new IMS system.

The ideal candidate must have at least 2-3 years in-depth core knowledge and experience designing, developing, integrating, migrating and supporting IMS nodes, preferably from a range of vendors.

To be considered you will need to have:

• Proven IMS experience within the Telecommunications industry
• Knowledge and experience in design, integration, migration and support of IMS Nodes
• Prior experience in SBC/MGCF/MGW as well as a good understanding of IN, protocol interfaces and routing protocols
• Skilled in CPE management tools such as ACS/TFTP/DHCP/Boot Protocols
• Knowledgeable on OSS/BSS systems
• Good communication skills
• Fluent in English and Hungarian
• Flexible and ready for new challenges
• Effective team player

Apply with your updated CV for immediate consideration.

Project Manager – Retail Warehouse Management System

6-months contract (inside IR35)

Tiverton, UK

We are actively recruiting for a Project Manager with Warehouse Management System experience to join IT services and digital solutions provider in Tiverton.

Main responsibilities:

• Defines project scope, plans and deliverables including cost projections and proposed implementation dates.
• Provides leadership to vendor project team by organising the required effort, establishing the staffing requirements, and managing the budget and all output.
• Monitors and coordinates production problems, technical concerns, and financial issues between teams and client.
• Actively reviews project status for compliance to client’s policies/ standards.
• Act as the first escalation point of contact for the project deliverables.
• Responsible for people management.
• Status reporting as per the agreed frequency/timelines.
• Proactively track risks and issues and identify ways to minimise impact to the project.
• Adhere to the agreed SLA, and proactively keep the stakeholders updated. 

Experience required:

• Scope Definition
• Planning
• Budgeting
• Leadership
• Vendor Management
• Resource Planning
• Risk and Issue Monitoring, Management and Co-ordination.
• Escalation Management
• People Management
• Status Reporting
• Stakeholder Management

Please apply today with your up-to-date CV for immediate consideration.

Project Manager – Blue Light Services

Location: UK Wide

Duration: Permanent

Salary: £50k plus car allowance

A fantastic permanent opportunity has arisen to work for a successful and innovative Infrastructure Communications company as a Project Manager.  We are seeking an experienced Project Manager with a proven track record of successful delivery of complex, multi-vendor projects into the Emergency Services ICT sector.

You will be working within a positive culture, where employees are well rewarded and have opportunity to progress.

Responsibilities

• The financial performance and reporting of all projects, including managing financial performance through Oracle.
• Contractual Quality and Health & Safety for all projects.
• Developing the project’s Management Team, setting standards, identifying the required levels of training and defining specific project roles for all projects. Including project specific roles and responsibilities for the project team.
• Solving complex problems
• Production of standard project documentation and storage on Oracle UCM.
• Managing budgets, project risks, issues, project scope and project change control.
• Acting as key stakeholder in managing business change
• Experienced in managing multiple concurrent Third-Party vendors with complex interdependencies.
• Ensuring strict financial control of projects are maintained providing project financial status reports
• Providing support to bid submissions including Project Plans, RAIDD log and method statement responses

Business Operations Skills – Essential Skills and Qualifications

• Demonstrable delivery experience of complex, multi-vendor projects valued at £1.5m
• Strong leadership and people management skills.
• Strong and Proven Ability to work under pressure.
• Good client facing skills and commercial acumen
• Excellent communication and interpersonal skills.
• Excellent influencing and negotiating skills.
• Demand management experience.
• Excellent understanding of risk and issue management and mitigation strategies.
• Experience in operating in a Matrix Management Structure
• Strong change management skills.

Permanent Employment Benefits:

• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies including childcare vouchers
• An employee-funded car leasing scheme
• Occupational health support
• Company Rewards Scheme

If you are interested and match the criteria above, please apply today with your updated CV.