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Job Description

For our professional services client we are urgently seeking an experienced Deskside Support Engineer to join the internal BAU support team.  This is a fantastic opportunity to join a dynamic team working within a well known brand and organisation, which will add value to any career profile.

Responsibilities

-          Provide desk side support, by resolving IT problems, configuring PC’s, installing, upgrading and replacing core hardware and software.

-          To provide local assistance to all ITS Resolver Groups in the delivery of IT solutions.

-          To be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.

-          Act as IT liaison and become involved in the implementation of best practice across business areas, by providing informal training and advice on the effective use of the firm’s hardware and software. Help colleagues within Operations by sharing information, knowledge and experience.

-          Complete Local Support duties (e.g. team controlling, issue of IT consumables, asset and warranty management) following agreed processes in a timely fashion ensuring data provided is complete and accurate.


Technical Requirements

-          Experience of call logging & reporting in an ITSM tool preferably Service Now.

-          Good knowledge of IT operating systems

-          Good organisational skills

-          Good customer service skills

-          Good Microsoft Office skills

-          Experience of supporting customers by telephone / remotely

-          2 years of IT support experience

-          Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office

-          Knowledge of Microsoft Tech including AD, SCCM.

-          Good understanding of computer systems, mobile devices (iPhone) and other tech products

-          Ability to diagnose and troubleshoot basic technical issues

-          Experience of VMware and Lenovo hardware

-          Familiarity with remote desktop applications and help desk software (e.g. Service Now)

-          Excellent problem-solving and communication skills

-          Ability to provide step-by-step technical help, both written and verbal

-          PC Builds & Printer Setup 


Please apply ASAP for an immediate response as this requirement will have a rapid turn around time.