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Job Description

 

Our client; A market leading network and communications service provider requires an experienced customer focused NOC Technician to provide operational support to specific customer networks based at their Baskingstoke site.

This will suit a pro active and current NOC Technician within level 2 (preferably) who has excellent communication skills and experience working on IP Networks/ Data and has a qualified CCNP and/or JNCIS Qaulification.

 

Job Duties:

  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults.. Monitor and action the trouble ticket queues on a daily basis in a timely and professional manner. Take ownership of complex investigations and work closely with 3rd line Technical Support.
  • Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk.
  • Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis.

  • This role has been identified as being Non Safety Critical.
  • SC clearence.
  • Good supervisory and people skills.
  • Ability to train and mentor lesser experienced members of the team.
  • Excellent communication skills with ability to converse technical information in a manner appropriate to multiple audiences.
  • Organisational skills with ability to work within defined service level agreements and effectively multi-task.
  • Advanced 2nd line technical competency level that spans all IP related technologies.
  • Cisco CLI & CPE hardware
  • Juniper CLI
  • IPVPN & MPLS networks
  • Switching and Routing Protocols
  • Failover Protocols, HSRP,GLBP,VRRP
  • LAN managment
  • DSL/secure DSL
  • Ethernet Services
  • ISDN services
  • Statacom and Lucent ATM
  • APM (Application and performance monitoring)
  • Any other task as defined by line management

What's on offer?

A competitive salary of £32,000 Shift Allowance

Please forward your CV for immediate consideration!

 


This job has now been filled but you may be interested in:

 

Senior .Net Developer

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Senior .Net Developer- Hampshire -£64,000

A global technology services company is currently engaged in several large projects moving their world class applications from PHP to .Net and as a result will be looking for a Senior.Net developer to come on board to drive this project forward.  You will be working in a team of 4 with other strong developers and testers.

It is essential for the .Net developer to have:

  • Experience with .Net development gained from an agile environment
  • Experience with SQL
  • Experience with PHP Development
  • Solo and team development experience
  • An ability to manage your own workload while providing regular updates to management and other senior stakeholders   

It would be ideal although not essential for the .Net developer to have:

  • Experience with JavaScript
  • Knowledge of Linux
  • Oracle experience
  • Experience of working in the telecoms industry

A very competitive salary of up to £64,000 is on offer for the right candidate, there is also a excellent benefits package including:

  • 25 days holiday
  •  A private pension plan,
  • Health and Dental insurance
  • Several discount schemes.

First round interviews are being arranged, please send in your CV for a confidential discussion.

Senior .Net Developer- Hampshire-£64,000

Senior .Net Developer- Hampshire -£64,000

A global technology services company is currently engaged in several large projects moving their world class applications from PHP to .Net and as a result will be looking for a Senior.Net developer to come on board to drive this project forward.  You will be working in a team of 4 with other strong developers and testers.

It is essential for the .Net developer to have:

  • Experience with .Net development gained from an agile environment
  • Experience with SQL
  • Experience with PHP Development
  • Solo and team development experience
  • An ability to manage your own workload while providing regular updates to management and other senior stakeholders   

It would be ideal although not essential for the .Net developer to have:

  • Experience with JavaScript
  • Knowledge of Linux
  • Oracle experience
  • Experience of working in the telecoms industry

A very competitive salary of up to £64,000 is on offer for the right candidate, there is also a excellent benefits package including:

  • 25 days holiday
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First round interviews are being arranged, please send in your CV for a confidential discussion.

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1st & 2nd Line Service Desk Support - Active Directory

£25000 - £25000

1st & 2nd Line Service Desk Support – (Active Directory)

Location: Sevenoaks, Kent

Salary: 25'000 per annum

Days: FT Monday – Friday

Contract Duration: Permanent

 

1st & 2nd Line Support, 2nd Line Support, 1st Line Support, Active Directory,

A fantastic new opportunity has arisen based in Sevenoaks, Kent for a 1st & 2nd Line Support Engineer.

Our Client’s IT Service Desk provides multi-level 1st line support to internal colleagues. This role is to provide support, providing 1st line and some 2nd line support to the users based there. This support will be provided over the phone, desk-side, and via e-mail.

Successfully chosen applicants will be those with proven experience in previous 1st & 2nd Line Support roles, where they have used Active Directory extensively. They will be a strong team member able to use initiative and are in a commutable distance from Sevenoaks, Kent (or happy to re-locate).

Core Responsibilities:

  • Act as the single point of contact for all IT issues for colleagues during
  • Recording, managing, co-coordinating and resolving Service Desk Requests and Incidents
  • Keeping users notified and informed of Request and Incident status
  • Consistently meeting agreed Service Desk quality and performance standards
  • Proactively monitoring and maintaining the Service Desk Email and ServiceNow queues
  • To adhere to Service Desk procedures
  • Undertake desk-side support when required to do so
  • Maintaining user accounts (password resets, creating, suspension and deletion of accounts)
  • Provision and recover IT equipment (laptops and mobile phones), maintaining the IT asset register in line with the leavers process
  • Contribute to IT projects as a defined project resource when required to do so
  • Keep an inventory of spare equipment and liaise with Leavesden team to ensure that adequate stock levels are maintained
  • Server room checks
  • Meet the agreed performance target for calls answered
  • Meet the performance targets for tickets logged and closed

Essential Requirements:

  • Previous experience of working in a 1st and/or 2nd line IT support environment
  • Strong Active Directory knowledge, with proven experience
  • Ability to get to Sevenoaks location – Within a practical commute or re-location
  • Ability to be a strong team member, whilst being trusted to self-manage and use own initiative
  • Customer service/customer facing experience required
  • Understanding of network architecture
  • Understanding of Microsoft Operating Systems
  • Understanding of PC’s
  • Understanding of Outlook and email
  • Understanding of Word and Excel
  • Good awareness of computer technology
  • Proactive approach to problem solving

Desirable:-

  • Previous IT Qualifications to any level advantageous
  • ITIL and/or Service Desk Institute qualifications
  • Experience of using ServiceNow or similar IT Service Management toolset
  • Experience of working in a Retail or Financial environment

Please submit your updated CV for immediate consideration.