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Job Description

Skills: First Line Support, 1st Line Support, Service Desk, Service Support, Service Desk, Technical Support

This is an exciting role for a Technical Support Engineer to join a client based in Berkshire on an initial 3-month contract basis. 

Responsibilities & Experience

  • Answer all incoming calls to the Service Desk in a professional, confident and timely manner
  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system
  • Record all issues within an ITSM system
  • Track issues to resolution
  • Supporting technologies,
  • Update the internal knowledgebase with issue resolution details
  • Monitor, troubleshoot and escalate alerts
  • Escalate problems as required to Tier 2 and Tier 3 support teams
  • Act as a liaison between customers and technical escalation teams / 3rd parties
  • Proven track record with customer service skills
  • Exceptional communication skills, both verbal and written
  • Proven problem solving skills with the ability to identify root cause
  • Knowledge of Office products
  • Possess the ability to work under pressure in a fast moving environment.

Interviews are taking place this week please submit your CV for immediate consideration.

Please note - The service desk runs for 7 days so there will be some weekend work dependant on the rota.

This job has now been filled but you may be interested in:


Project Manager

£60000 - £60000

Skills: Project Manager, PM, Project Management, Prince 2, Project plans, Project Management Lifecycle, End to End Delivery, ITIL

Our Portsmouth based client requires a Project Manager to join their growing team on a permanent basis.

This is a fantastic opportunity to join a leading organisation at a key point in their growth as they look to develop and strengthen themselves in the UK market in 2019.

You will have a proven Project Management background with demonstrable experience in delivering on long term end to end projects within a large environment.


  • Create and execute project work plans
  • Identifies resources needed and assigns individual responsibilities
  • Manages day-to-day operational aspects of a project and scope
  • Reviews deliverables, both internal and vendor, prepared by team before passing to client
  • Ensures vendors are accountable and delivering against their project commitments
  • Effectively applies our methodology and enforces project standards
  • Prepares for engagement reviews and quality assurance procedures
  • Minimizes our exposure and risk on project
  • Manage changes to the project scope, which impact schedule, budget or resources through strict change control
  • Manage interdependencies (internal & external)
  • Ensures project documents are complete, current, and stored appropriately
  • Work in close collaboration with work stream lead
  • Project Accounting
  • Ensure project funding processes are completed
  • Tracks and reports team hours and expenses on a weekly basis
  • Manages project budget and changes


Essential Job Qualities

  • End to End PM lifecycle experience
  • Managing relationships and deliverables in a multi-vendor service migration project
  • Experience in delivering projects within time and budget
  • You will have worked for a similar large-scale organization in a highly matrix managed environment
  • Excellent communication and stakeholder management skills
  • Methodical in approach
  • PMI, Prince 2 and/or ITIL certification (desirable)
  • Experience in delivering projects within time and budget
  • Experience of having worked for a similar large-scale organization in a highly matrix managed environment

This role will be commencing in January 2019, please submit your CV for immediate consideration.

Technical Architect - Apache Kafka

£600 - £650

Technical Architect
Location: Southampton

Duration: 3-6 months

Rate: TBC

A fantastic opportunity has arisen to be part of an existing team for a globally recognised brand to support the technical design of a bespoke CRM build.

Key Skills:

  • Microservices Design Patterns
  • Cloud Native Principles
  • API Design Principles
  • Awareness of DB Technologies and their nuances
  • Open Source technologies
  • Agile Working
  • Awareness of message brokers and how they’re used. (Apache Kafka would be advantageous).
  • Experience working closely with Development teams

FULL TECH STACK – Experience in any of the following below


Angular 6

Mongo DB



Elastic Search

Apache Kafka

Apache Nifi


Azure Cloud



Azure Container Registry

Please apply today if interested and available. Please ensure all details are read carefully and that you meet the criteria.

Senior VMware Engineer

Excellent Benefits

Our client is a leader in technology delivering cutting edge technology UK Wide.

Due to expansion are seeking a Senior Vmware Engineer to join their Engineering team at their Camberley, Surrey site.

This is a permanent opportunity which would suit a Vmware Engineer to sit in the Cloud team who has a passion and a background in Cloud Technology. Within this position you will build and enhance the engineering and technical relationship with both internal and external customers.

Job Responsibilities:

  • Act as a technical lead within their nominated customer account for both internal and external requirements.
  • Act as an internal technical escalation point
  • Mentor/coach internal resources
  • Train internal engineering staff and customers on products and solutions
  • Maintain awareness of all customers’ incidents and report where necessary on nominated accounts
  • Add value by highlighting trends, security threats or technical bulletins, which may impact customers
  • Be responsible and accountable for all documentation and technical information relating to customer networks
  • Adhere to internal and external processes regarding task allocation, completion, reporting and change. This includes updating all parties and associated documentation.
  • Assist with Proof of Concept scenarios, Type Approval activities and pre/post-change lab testing in both customers facing and lab spaces
  • To help in the creation of TA, POC, RFC, WI and SoW documentation

Experience required:


  • Excellent verbal and written communications
  • Leadership qualities
  • Presentation skills
  • Technical skills
  • Problem solving skills



  • VCP - VMWare Certified Professional 6 – Data Centre Virtualization
  • VCP - VMWare Certified Professional 6.1 – Network Virtualization


  • MSCE: Cloud Platform and Infrastructure or equivalent experience
  • MSCE: Productivity or equivalent experience

This opportunity will pay a competitive salary from £45,000- £55,000 Car Allowance Excellent Company benefits