NOC Engineer &- 2nd Line
Salary: Up to £37'000 per annum
A fantastic permanent opportunity has arisen to work within a leading provider of Technology services in the Camberley area. The successful individual will be a hardworking, dynamic, and dedicated NOC Engineer, highly skilled in delivering exceptional customer service.
You will be responsible for providing remote technical support for customers, being the intermediate engineering step between 1st Line NOC and the engineering groups.
Provide timely responses any incidents which could include investigation, troubleshooting, diagnostics or data analysis
Recognise, identify and prioritise incidents in accordance to requirements, policies and operational impact
Technical ownership of all incidents and clear and concise ensuring to maintain customer satisfaction
Work alongside the Service Desk and other teams
Review performance repots and identify trends and changed to help us continuously improve and grow
Maintaining and updating documentation and technical databases
Keeping customer and third parties informed with any updates, issues or outages
Experience of working a shift-based NOC role
Strong technical diagnostic ability
Excellent Problem-solving skills
Engagement with Vendor TAC
Two years Networking experience
Strong sense of Ownership
Hands on with technology
Ability to build trust and a collaborative relationship with all stakeholders and colleagues
Excellent customer service skills
CCNA or JNCIA level Networking Qualification
33 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies including childcare vouchers
An employee-funded car leasing scheme
Occupational health support
Fantastic rewards scheme
Why should this be your next opportunity?
You’ll go further: This company understand the importance of career development and will give you all the support you need to realise your potential. You’ll receive formal training, e-learning and mentoring from top professionals. And they offer opportunities to transfer to other sectors &- or even different technology areas.
You’ll make a difference: You could be working outdoors, battling the elements, or in one of their many offices helping them develop the network infrastructures of tomorrow.
You’ll be treated as an individual: They’re not a vast corporation, which means every individual counts. With them, you’ll be valued and supported, involved and empowered from day one.
You’ll be well rewarded: They offer salary progression that reflects market rates and personal performance - a flexible working environment and excellent training.
If interested, apply today.