Job Description

NOC Engineer &- 2nd Line 

Location: Camberley

Salary:  Up to £37'000 per annum

Contract: Permanent

A fantastic permanent opportunity has arisen to work within a leading provider of Technology services in the Camberley area. The successful individual will be a hardworking, dynamic, and dedicated NOC Engineer, highly skilled in delivering exceptional customer service.

You will be responsible for providing remote technical support for customers, being the intermediate engineering step between 1st Line NOC and the engineering groups.

Key Responsibilities:

Provide timely responses any incidents which could include investigation, troubleshooting, diagnostics or data analysis

Recognise, identify and prioritise incidents in accordance to requirements, policies and operational impact

Technical ownership of all incidents and clear and concise ensuring to maintain customer satisfaction

Work alongside the Service Desk and other teams

Review performance repots and identify trends and changed to help us continuously improve and grow

Maintaining and updating documentation and technical databases

Keeping customer and third parties informed with any updates, issues or outages

 

Requirements:

Experience of working a shift-based NOC role

Strong technical diagnostic ability

Excellent Problem-solving skills

Engagement with Vendor TAC

Two years Networking experience

Strong sense of Ownership

Hands on with technology

Ability to build trust and a collaborative relationship with all stakeholders and colleagues

Excellent customer service skills

Qualifications:

CCNA or JNCIA level Networking Qualification

Employee benefits….

33 days holiday, including public holidays, plus the option to buy or sell five days each year

Company pension scheme

A range of family friendly policies including childcare vouchers

An employee-funded car leasing scheme

Occupational health support

Fantastic rewards scheme

Why should this be your next opportunity?

You’ll go further: This company understand the importance of career development and will give you all the support you need to realise your potential. You’ll receive formal training, e-learning and mentoring from top professionals. And they offer opportunities to transfer to other sectors &- or even different technology areas.

You’ll make a difference: You could be working outdoors, battling the elements, or in one of their many offices helping them develop the network infrastructures of tomorrow.

You’ll be treated as an individual: They’re not a vast corporation, which means every individual counts. With them, you’ll be valued and supported, involved and empowered from day one.

You’ll be well rewarded: They offer salary progression that reflects market rates and personal performance - a flexible working environment and excellent training.

If interested, apply today.