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Job Description

Global network and communications service provider has a requirement for a Senior Network Engineer to join the team. With over 40 years’ experience in their sector, the business has a strong reputation for innovation and customer experience. Their core areas of expertise lie within data networks, security, voice, managed services and professional services.  They have a strong focus on training and development for employees and offer excellent opportunities for progression.

This position will provide dedicated operational support to a specific Managed Service customer’s network. Will be responsible for assuring proactive alarm management, network analysis, routine maintenance, health checks, and crisis management, as well as being an escalation point for the Service Desk, Customer, and Service Managers.

The position includes some queue, workload and team supervision responsibilities, and the role is expected to be a technical focal point and SME within the team for the customer’s network; validating escalations into 3rd level Technical Support, 3rd Party Vendor, and Local Exchange Carriers. Duties also include training other members of the NOC group and associated assurance teams.

Main Responsibilities:

  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults. Monitor and action the trouble ticket queues daily in a timely and professional manner. Take ownership of complex investigations and work closely with 3rd line Technical Support
  • Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk
  • Support customer SoW (scope of works) items including major incident management, proactive network audits, problem management, case closure control, service review meetings and ownership of customer improvement plans
  • Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis
  • Monitoring the network performance, Identification of activities that present risk to the live network. Action and resolve using the correct processes and procedures
  • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison

Experience and skills required:

  • Advanced understanding of IP networking specifically Cisco and Juniper, demonstrated via certification and operational experience
  • 6 years’ experience working on Data/IP networks within an operational environment; completing 1st/2nd level diagnostics across multiple technologies and Vendors
  • Demonstrative experience in Incident Management and Service Operations environments
  • Advanced 2nd line technical competency level that spans all IP related technologies
  • Organisational skills with ability to work within defined service level agreements and effectively multi-task
  • Proactive attitude with an ability to take ownership of issues
  • Train Service Desk staff on technical, functional and procedural items
  • Excellent customer focus
  • SC clearance

Should have an advanced knowledge of the following:

  • Cisco CLI & CPE hardware
  • Juniper CLI
  • IPVPN & MPLS networks
  • Switching and Routing Protocols
  • Failover Protocols, HSRP, GLBP, VRRP
  • LAN management
  • DSL/secure DSL
  • Ethernet Services
  • ISDN services
  • Statacom and Lucent ATM
  • APM (Application and performance monitoring)

This job has now been filled but you may be interested in:

 

Wireless Network Engineer - CCNP, WI-FI, Cisco, Meraki, Aruba (SC CLEARED)

£500 - £500

Network Engineer - CCNP Wireless, Cisco, Meraki, Aruba, CCNP (SC cleared)

Location: Camberley, Surrey

Salary: £500 per day

Days: FT Monday – Friday 

Contract Duration: 6 months

Network Engineer, Wireless, Cisco, Meraki, Aruba, CCNP - Wireless, WI-FI certified,WI-FI

An experienced Wireless Network Engineer is required by a leading IT Service provider, to assist in wireless and system designs for a range of customer projects. The successful candidate will deliver solutions within telecoms, defence, transport and public safety, and it is an excellent opportunity to work on some high-profile projects across the national infrastructure.

To be considered candidates must essential have:

  • Proven experience in delivery of wireless and RF solutions.
  • Active valid SC Clearance essential
  • Vendor Wifi Certification
  • CCNP - Wireless essential
  • Good knowledge of wifi planning tools – ATDI/ICS, PathLoss, iBwave, iBuildNet, Ekahau.
  • Experience across multi-vendor technologies – Cisco, Meraki, Aruba.
  • Ability to undertake different vendor equipment evaluations and trials.
  • Excellent communication skills, written and verbal; willingness to participate in some pre-sales activity when required. 

Please apply with CV if you have the above essential criteria.

Project Manager - Cyber Security

£375 - £425

Skills: Project Manager, PM, Cyber Security, Network Security, Cloud Security, Security Architect, Security Architecture, CISSP, CISSP-ISSAP, CISM, 

Our industry leading client requires a Certified Security Project Manager for a dedicated project to be based on a client site in Staines. 

Due to the nature of the work our client will be looking for advanced security certifications from accredited bodies.

Skills & Experience:

  • Proven Project Management background within Security 
  • Considerable experience of managing complex IT projects within a transformational change programme including project scoping, planning, execution, progress reporting, issue, risk, dependency and change management, deployment planning / execution
  • CISSP, CISSP-ISSAP or CISM Certification
  • Provide advice and guidance to Technical Specialists, Technical Architects and delivery teams
  • Create new, or review existing Security Standards.
  • Support new and existing risk assessments and risk workshops
  • Provide technical input to ensure risk assessments and risk treatments plans are accurate and valid.
  • Provide support for governance and Senior Leadership forums

Our client are looking to conduct interviews early next week so please submt your CV in the first instance.

NOC Engineer

£34000 - £34000

NOC Engineer - Juniper, Cisco

Location: Basingstoke

Days: Monday – Friday 

Salary negotiable

Contract Duration: Permanent

A fantastic Client requires a customer focused NOC Engineer to provide operational support to a specific Managed Service customer’s network. You would be responsible for assuring proactive alarm management, network analysis, routine maintenance, health checks, and crisis management, as well as being an escalation point for the Service Desk.

Essential Duties:

  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults. Monitor and action the trouble ticket queues on a daily basis in a timely and professional manner. Take ownership of complex investigations.
  • Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk.
  • Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis.
  • Monitoring the network performance, Identification of activities that present risk to the live network. Action and resolve using the correct processes and procedures.
  • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison.
  • Drive resolution of customer issues from end to end

Requirements:

  • Understanding of IP networking specifically Cisco and Juniper, demonstrated via certification and operational experience.
  • Experience working on Data/IP networks within an operational environment; completing 2nd level diagnostics across multiple technologies and Vendors.
  • Demonstrative experience in Incident Management and Service Operations environments
  • Willing to go through a Security Clearance
  • Good supervisory and people skills.
  • Ability to train and mentor lesser experienced members of the team.
  • Excellent communication skills with ability to converse technical information in a manner appropriate to multiple audiences.
  • Organisational skills with ability to work within defined service level agreements and effectively multi-task.
  • Advanced 2nd line technical competency level that spans all IP related technologies.
  •  Proactive attitude with an ability to take ownership of issues.
  • Train Service Desk staff on technical, functional and procedural items.
  • Excellent customer focus

Education

  • A-level or above, CCNP and/or JNCIS
  • Telecommunications or other related industry field of study.

 Knowledge of one of more of the following:

• Cisco CLI & CPE hardware

• Juniper CLI

• IPVPN & MPLS networks

• Switching and Routing Protocols

• Failover Protocols, HSRP,GLBP,VRRP

• LAN managment

• DSL/secure DSL

• Ethernet Services

• ISDN services

• Statacom and Lucent ATM

• APM (Application and performance monitoring)

• Any other task as defined by line management.

 

If interested in this position, please apply today.

NOC Engineer - 3rd Line (Juniper, CISCO)

£45000 - £45000

3rd Line NOC Engineer - Juniper, Cisco

Location: Basingstoke

Days: Monday – Friday / standard day working hours

Contract Duration: Permanent

A market leading network and communications service provider requires a customer focused NOC Engineer to provide operational support to specific customer networks. This would suit an ambitious Engineer looking to work in a more customer focused role, and who would benefit from excellent career opportunities on offer.

This position will provide dedicated or semi-dedicated operational support to a specific Managed Service customer’s network. You would be responsible for assuring proactive alarm management, network analysis, routine maintenance, health checks, and crisis management, as well as being an escalation point for the Service Desk, Customer, and Service Managers.

The position includes some queue, workload and team supervision responsibilities, and the role is expected to be a technical focal point and SME within the team for the customer’s network; validating escalations into 3rd level Technical Support, 3rd Party Vendor, and Local Exchange Carriers. Duties also include training other members of the NOC group and associated assurance teams.

Essential Duties:

  • Resolution and diagnosis of network and system faults at a 3rd line support level through proactive alarm management and technically escalated Service Desk faults. Monitor and action the trouble ticket queues on a daily basis in a timely and professional manner. Take ownership of complex investigations.
  • Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk.
  • Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis.
  • Monitoring the network performance, Identification of activities that present risk to the live network. Action and resolve using the correct processes and procedures.
  • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison.
  • Drive resolution of customer issues from end to end

Requirements:

  • The position NOC Technician III requires an advanced understanding of IP networking specifically Cisco and Juniper, demonstrated via certification and operational experience.
  • A minimum of 6 years’ experience working on Data/IP networks within an operational environment; completing 1st/2nd level diagnostics across multiple technologies and Vendors.
  • Demonstrative experience in Incident Management and Service Operations environments
  • Willing to go through a Security Clearance
  • Good supervisory and people skills.
  • Ability to train and mentor lesser experienced members of the team.
  • Excellent communication skills with ability to converse technical information in a manner appropriate to multiple audiences.
  • Organisational skills with ability to work within defined service level agreements and effectively multi-task.
  • Advanced 3rd line technical competency level that spans all IP related technologies.
  •  Proactive attitude with an ability to take ownership of issues.
  • Train Service Desk staff on technical, functional and procedural items.
  • Excellent customer focus

Education

  • A-level or above, CCNP and/or JNCIS
  • Telecommunications or other related industry field of study.

Should have an advanced knowledge of one of more of the following:

• Cisco CLI & CPE hardware

• Juniper CLI

• IPVPN & MPLS networks

• Switching and Routing Protocols

• Failover Protocols, HSRP,GLBP,VRRP

• LAN managment

• DSL/secure DSL

• Ethernet Services

• ISDN services

• Statacom and Lucent ATM

• APM (Application and performance monitoring)

• Any other task as defined by line management.

 

If interested in this position, please apply today to be considered for the shortlist.