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PLEASE CONTACT

Peter Hilditch

0208 334 7529

Job Description

Network Security Engineer-£50,000

My client an award-winning multinational telecommunications company. Due to expansion they are currently recruiting for a Network Security Engineer who will be responsible for Gathering Technical Detail and Configuration Build of security products & Activation & testing security products across their global Network.

About the role

The successful candidate  will manage the implementation of the customer security service, this consists of implementing and testing of the security builds to meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA’s are adhered to and customer expectations are fulfilled.

You should have extensive knowledge of Fortinet products such as Fortigate & Fortimanager including troubleshooting experience

Key skills

  • Technical experience of network routing (Preferably CCNP level or equivalent) within a large Telecommunications Service Provider.
  • Minimum of 3 years’ experience of working within a large Telecommunications Service Provider or equivalent
  • Experience of gathering technical information via interfacing with Internal & external customers.
  • Experience of activating managed services with customer interaction.
  • Experience at working within a high-volume quick delivery provisioning organisation
  • Experience on at least 3 of the following systems is desirable:
  • Fortigate
  • Fortimanager
  • Alcatel
  • Juniper
  • Cisco
  • Radware
  • Arbor
  • Versa

This job has now been filled but you may be interested in:

 

IT Support Engineer

£90 - £110

Skills: First Line Support, 1st Line Support, Service Desk, Service Support, Service Desk, Technical Support Engineer, IT Support, Technical Support, Service Desk, First Line, 1st Line, Deskside Engineer, Deskside, IT Analyst, IT Support Analyst  

Our IT Services client requires a Technical Support Engineer for an initial 3 month contract to be based on their end client site in Slough.

Responsibilities & Experience

  • Answer all incoming calls to the Service Desk in a professional, confident and timely manner
  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system
  • Record all issues within an ITSM system
  • Track issues to resolution
  • Update the internal knowledgebase with issue resolution details
  • Monitor, troubleshoot and escalate alerts
  • Escalate problems as required to Tier 2 and Tier 3 support teams
  • Act as a liaison between customers and technical escalation teams / 3rd parties
  • Proven track record with customer service skills
  • Exceptional communication skills, both verbal and written
  • Possess the ability to work under pressure in a fast moving environment

Interviews are taking place this week please submit your CV for immediate consideration.

Junior Service Desk AnalysT

£19000 - £21000

Junior Service Desk Analyst-£21,000

My client is a major player in the healthcare sector, due to expansion they are currently looking for a service desk analyst to join their team.

About the role

The focus of this role will be to provide high quality support to all their sites through the delivery of good customer service and technical support via number of avenues such as telephone, email, remote support and face to face.

The role will include logging and managing support requests on our internal Service Desk system, problem diagnosis, work allocation and resolution while working to Service Level Agreements. It requires an excellent understanding of, and commitment to good customer service, along with a solid understanding of IT.

 

Main Duties and Responsibilities

  • To work as part of a centralised Service Desk, acting as the first point of contact for all ICT support queries whether it be via phone, email or face to face.

Queries could include or be related to but not limited to:

Network Accounts

System Accounts

Firewalls

Routers/Switches

MS Exchange

Servers

VPN

Telephone System

Active Directory

Remote Software

Mobile Phones

Tablets

Printers

Scanners

Photocopiers

Faxes

Projectors

PC’s / Laptops

Monitors & Peripherals

Landline Phones

Microsoft Office Products

Sage X3

Adobe Professional/Reader

Java

SharePoint

Anti-Virus

Popular Internet browsers

  • To resolve as many queries on first contact as possible within the remit of the team and within knowledge. To pass to more technical staff within the team if you are unable to deal directly and to ensure knowledge is gained going forward.
  • To log all queries on the Service Desk management software ensuring ‘tickets’ are fully noted, categorised and assigned and managed within SLA’s.
  • To prioritise and escalate tickets accordingly.
  • To identify problems from repeat incidents and escalate internally.
  • To be able to provide meaningful instruction to users at their technical level of understanding and be able to advise users on best practice.

Service Architect

£50000 - £60000

Service Architect- £60,000 – Car Allowance

My client a major player in the professional service sector. Due to expansion they are currently recruiting for a talented Service Architect to join their team.

About the role

As a key member of the team reporting to the Service Design and Mobilisation Manager, you will be responsible for providing the overall Service Design to the Sales and Bid Teams and subsequent handover to the Projects and Operations teams.

The succesful engage with all areas of the business to define service offerings, and work closely with the Bid, Presales and Sales teams to ensure high quality proposals are submitted, designing credible and deliverable service architecture that is fully costed and appropriate for the customer services required.

Main duties

  • Providing presales support to help develop new opportunities and look for innovative solutions to enhance our service offerings
  • Work with the Operations and Engineering teams to develop a robust and measurable service architecture that can be delivered against new customer requirements, and that is scalable for future opportunities
  • Assist the Sales, Bid, and Commercial teams in developing SLAs and associated terms that are relevant, measurable, and achievable by operations
  • Act as an interface between the Presales team and the Operation teams to build a knowledge base of standard collateral and past performance of services offering
  • Identify, as part of service design, the skills, capabilities and functional requirements within Operations to deliver service quality
  • Be aware of external service standards and promote them where appropriate so that they may affect and better our proposals
  • To ensure that where service capabilities are not fully understood, to seek assistance from other members of the team, or the wider business, to validate solutions prior to providing customer solutions or pricing.
  • Timely completion and adherence to company processes

 

Benefits

  • 33 days holiday, including public holidays
  • Company pension scheme
  • A range of family friendly policies including childcare vouchers
  • An employee-funded car leasing scheme
  • Occupational health support