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PLEASE CONTACT

Peter Hilditch

0208 334 7529

Job Description

Network Engineer-£36,000

My client a major player in the professional service sector. Due to expansion they are currently recruiting for a talented CCNA qualified Engineer to join their team.

About the role.

The successful candidate will be responsible to provide remote technical support for customers. You will be the link between 1st Line NOC and the specialist engineering groups and become a key member of their team dedicated to providing a high level of customer service and commitment to their customer base.

Responsibilities

  • Provide timely responses any incidents which could include investigation, troubleshooting, diagnostics or data analysis
  • Recognise, identify and prioritise incidents in accordance to requirements, policies and operational impact
  • Technical ownership of all incidents and clear and concise ensuring to maintain customer satisfaction
  • Work alongside the Service Desk and other teams
  • Review performance repots and identify trends and changed to help us continuously improve and grow
  • Maintaining and updating documentation and technical databases

Key Skills

  • Experience of working a shift-based NOC role
  • Strong technical diagnostic ability
  • Excellent Problem-solving skills
  • Engagement with Vendor TAC
  • Two years Networking experience
  • Ability to build trust and a collaborative relationship with all stakeholders and colleagues
  • Excellent customer service skills

Qualifications:

  • CCNA or JNCIA level Networking Qualification

Benefits

  • 33 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  • A range of family friendly policies including childcare vouchers
  • An employee-funded car leasing scheme
  • Occupational health support
  • Telent Rewards Scheme
  • Training budget
  • Career Progression

Qualifications:

  • CCNA or JNCIA level Netwirtking Qualification

Benefits

  • 33 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  • A range of family friendly policies including childcare vouchers
  • An employee-funded car leasing scheme
  • Occupational health support
  • Telent Rewards Scheme
  • Training budget
  • Career Progressio

This job has now been filled but you may be interested in:

 

IT Support Analyst

£150 - £170

Skills: IT Support, IT Support Analyst, First Line Support, 1st Line Support, Desktop Support, Deskside Support, Deskside Engineer, Service Desk Analyst 

Our industry leading client requires a IT Support Analyst for a long term contract engagement to be based out of their Guildford office in Surrey. 

Due to their continued growth and success they are looking to add to their exisiting team, you will be responsible for assiting users with a range of IT Support issues both in person and remotely. This is a perfect role for someone with 12-18 month experience in IT Support as it will give you the platform to take your career onto the next level. 

Key Skills:

  • Provide prompt and professional 1st Line Support to the user base according to SLAs
  • To log incident calls using the CRM support desk system
  • Ensure all support calls are effectively managed with minimum disruption to the client
  • Support issues are responded to and resolved to plan and/or within agreed timescales
  • Provide regular feedback to customers regarding the progress of support call status
  • Review, react and resolve to issues reported via real time monitoring alerts

Interviews are taking place onsite from Monday the 18th of February, so please submit your CV for immediate consideration. 

First Line Support Analyst

£150 - £170

Skills: Service Desk Analyst, Deskside, Service Desk, First Line Support, 1st Line Support, IT Support, IT Technician, Local Support Engineer, Hardware Fix, Software Fix 

Our industry leading client requires a talented First Line Support Analyst for a long term contract engagement to be based out of their Guildford offices. 

Key Responsibilities:

  • Take calls from customers and log their tickets
  • Assigning tickets that can’t be resolved to 2nd Line Support
  • Remotely connecting to customers for training and support
  • Work to agreed SLA’s such as ticket quality and customer satisfaction

Things you need:

  • Experience with 1st Line Support
  • Strong experience of working with bespoke software and hardware
  • Understanding of Windows 
  • Experience of using remote access tools

Initially please submit your CV for immediate consideration.