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PLEASE CONTACT

Peter Hilditch

0208 334 7529

Job Description

3rd Line Network Engineer- £40,500-Bonus

My client an award-winning multinational telecommunications company. Due to expansion they are currently recruiting for an experienced Network Engineer who will be responsible to manage several large accounts.

About the role

My client is looking for an experienced Network Engineer who will  provide dedicated operational support to a specific Managed Service customer’s network. Will be responsible for assuring proactive alarm management, network analysis, routine maintenance, health checks, and crisis management, as well as being an escalation point for the Service Desk, Customer, and Service Managers.

The position successful candidate will be expected to be a technical focal point and SME within the team for the customer’s network; validating escalations into 3rd level Technical Support, 3rd Party Vendor, and Local Exchange Carriers. Duties also include training other members of the NOC group and associated assurance teams.

Key skills

  • Cisco CLI & CPE hardware
  • Juniper CLI
  • IPVPN & MPLS networks
  • Switching and Routing Protocols
  • Failover Protocols, HSRP,GLBP,VRRP
  • LAN managment
  • DSL/secure DSL
  • Ethernet Services
  • ISDN services
  • Statacom and Lucent ATM
  • APM (Application and performance monitoring)

Benefits

  • 25 days holiday
  • Company Bonus
  • Health insurance
  • Life Assurance
  • Pension
  • Employee Assistance Programme
  • Training Budget
  • Career Progression

This job has now been filled but you may be interested in:

 

IT Support Analyst

£150 - £170

Skills: IT Support, IT Support Analyst, First Line Support, 1st Line Support, Desktop Support, Deskside Support, Deskside Engineer, Service Desk Analyst 

Our industry leading client requires a IT Support Analyst for a long term contract engagement to be based out of their Guildford office in Surrey. 

Due to their continued growth and success they are looking to add to their exisiting team, you will be responsible for assiting users with a range of IT Support issues both in person and remotely. This is a perfect role for someone with 12-18 month experience in IT Support as it will give you the platform to take your career onto the next level. 

Key Skills:

  • Provide prompt and professional 1st Line Support to the user base according to SLAs
  • To log incident calls using the CRM support desk system
  • Ensure all support calls are effectively managed with minimum disruption to the client
  • Support issues are responded to and resolved to plan and/or within agreed timescales
  • Provide regular feedback to customers regarding the progress of support call status
  • Review, react and resolve to issues reported via real time monitoring alerts

Interviews are taking place onsite from Monday the 18th of February, so please submit your CV for immediate consideration. 

First Line Support Analyst

£150 - £170

Skills: Service Desk Analyst, Deskside, Service Desk, First Line Support, 1st Line Support, IT Support, IT Technician, Local Support Engineer, Hardware Fix, Software Fix 

Our industry leading client requires a talented First Line Support Analyst for a long term contract engagement to be based out of their Guildford offices. 

Key Responsibilities:

  • Take calls from customers and log their tickets
  • Assigning tickets that can’t be resolved to 2nd Line Support
  • Remotely connecting to customers for training and support
  • Work to agreed SLA’s such as ticket quality and customer satisfaction

Things you need:

  • Experience with 1st Line Support
  • Strong experience of working with bespoke software and hardware
  • Understanding of Windows 
  • Experience of using remote access tools

Initially please submit your CV for immediate consideration.