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Jessica Hughes

020 8334 7552

Job Description

Skills: IT Support Engineer, IT Support, Deskside Support, 2nd Line, Second Line, Desktop, Laptop, Deployment, Support, 

Our industry leading client requires an IT Support Engineer for an initial 3 month contract to be based on their end client site in Guildford. 

You will work onsite at a head office location support users with a range of software and hardware related issues, please note that this contract is likely to be extended beyond the initial 3 month period due to the ammount of work that is lined up in this area. 


  • Ensure assigned call requests and incidents are resolved in a timely manner to meet defined service level targets
  • Problem Determination & Root Cause Analysis; Troubleshooting Integration Errors and Workplace related customer issues
  • Accountability for locally held stock of Desktop/Laptop,/Tablet hardware and other peripherals e.g. printer, display screens, docking stations etc. that are used to fulfil requests, ensuring Asset Procurement and Stock Control processes are followed
  • Adherence to agreed SLA’s in relation to Production availability and incident Management
  • Support business deliverables to enable smooth implementation by providing technical assistance within your skillset, making sure delivered solutions always meet with requirements for quality, time and cost

Key Skills: 

  • ITIL Foundation Certificate in IT Service Management
  • Previous experience working within a 2nd Line Workplace Team
  • Good working knowledge of Windows OS (deployment, configuration & registry settings) and Microsoft Office suite (configurations, fault find templates, macros, features & preferences)
  • Problem solving and root cause analysis skills, analytical approach and solutions-driven

Please submit your CV in the first instance for immediate consideration. 

This job has now been filled but you may be interested in:


SDN-WAN Architect (Unified Communications Team -UCC)

£430 - £430

SD-WAN Architect - Unified Communications Team (UCC)

Berkshire (3 days on site / 2 days remotely)

ASAP start

6-12 months


We are currently recruiting for an SDN-WAN (SDN = Software Defined Networks) (WAN = Wide Area Networks) Architect to work within the UCC Team (Unified Communications) for a huge globally successful telecommunications company located in Berkshire.

The successful person will be taking numerous very broad concepts and starting to develop them into more tangible activities to develop numerous key architecture topics with heavy support and guidance. This will involve scoping them out, comparing technical options, exposing key design areas, and defining the activities and next steps to move forward, etc.


Generally working around SDN-WAN environment responsible for:

  • Taking broad concepts and starting to develop them into more tangible activities (SD-WAN)
  • Developing various key architecture topics
  • Scoping ideas, comparing technical options
  • Exposing key design areas
  • Define activities and next steps


  • Experienced SD-WAN Architect
  • Experienced with working in an SDN-WAN environment
  • Strong Telecommunications background
  • Good solid experience in other Network/Technology area’s beneficial
  • Strong in Juniper – Highly Advantageous

Please apply with CV if interested and suitable.

Junior Network Engineer - Firewalls, Juniper

£200 - £250

Junior Network Engineer – Firewalls, Juniper

Junior Network Engineer, Network Engineer, Cisco, ASA, FirePower, FortiGate, Firewalls, Juniper

Location: Berkshire

Duration: 6 - 12 months

Day rate : up to £200 – 250 per day

We have an excellent opportunity for an enthusiastic, eager to learn Junior Network Engineer to work for a large Managed IT Service Provider, and their end client a large Telecommunications business in Berkshire. This is an excellent opportunity for a Junior Network Engineer to gain valuable skills and experience within a global Business.

To be considered you will need to have:

  • Proven experience in a Junior/Trainee Network Engineer role
  • Understanding of the basic principles of Firewalls and Juniper   
  • A driven attitude and willingness to learn  on the job

Please apply with your CV to be considered.