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PLEASE CONTACT

Jessica Hughes

020 8334 7552

Job Description

Skills: IT Support Engineer, IT Support, Deskside Support, 2nd Line, Second Line, Desktop, Laptop, Deployment, Support, 

Our industry leading client requires an IT Support Engineer for an initial 3 month contract to be based on their end client site in Guildford. 

You will work onsite at a head office location support users with a range of software and hardware related issues, please note that this contract is likely to be extended beyond the initial 3 month period due to the ammount of work that is lined up in this area. 

Responsibilities:

  • Ensure assigned call requests and incidents are resolved in a timely manner to meet defined service level targets
  • Problem Determination & Root Cause Analysis; Troubleshooting Integration Errors and Workplace related customer issues
  • Accountability for locally held stock of Desktop/Laptop,/Tablet hardware and other peripherals e.g. printer, display screens, docking stations etc. that are used to fulfil requests, ensuring Asset Procurement and Stock Control processes are followed
  • Adherence to agreed SLA’s in relation to Production availability and incident Management
  • Support business deliverables to enable smooth implementation by providing technical assistance within your skillset, making sure delivered solutions always meet with requirements for quality, time and cost

Key Skills: 

  • ITIL Foundation Certificate in IT Service Management
  • Previous experience working within a 2nd Line Workplace Team
  • Good working knowledge of Windows OS (deployment, configuration & registry settings) and Microsoft Office suite (configurations, fault find templates, macros, features & preferences)
  • Problem solving and root cause analysis skills, analytical approach and solutions-driven

Please submit your CV in the first instance for immediate consideration. 


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