Job Description

First Line IT Support Engineer, 1st Line IT Support Engineer, Junior Service Desk Engineer – Legal Sector

First Line IT Support, 1st Line IT Support, Junior Service Desk, Legal, Law, 

A large Global Legal Business based in Central London urgently requires an enthusiastic, professional First Line IT Support Engineer to assist internal customers with face to face, deskside and remote support.

Key responsibilities include:

  • Providing both deskside and remote support to users
  • Timely resolution of IT related problems within specified SLA’s
  • Diagnosing and resolving hardware/software problems and configuring PCs
  • Installing, upgrading and replacing core hardware and software
  • Escalating any issues when required to Second/Third Line Support

To be considered you will need:

  • Proven experience within an IT Service Desk role
  • Good all-round IT Knowledge
  • Excellent spoken and written communication skills
  • Prior experience within the Legal Sector desirable

Please submit your CV for immediate consideration.