Software Developer

IDPP is currently recruiting for a Systems Engineering Team Lead to join a leading technology and network managed service provider on a full-time basis in Warwick or Heathcote Way. From Public Safety to Defense, Transport to Service Provider – when it matters most, they deliver. Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are that our client has enabled the technology to make this happen.

Role profile:

Within this role you will be expected to lead all aspects of Systems Engineering. Implement an engineering structure to deliver against business strategy and engineering demand and providing back office engineering support for the Technical Operational Teams across the Business. Developing the team into an effective engineering team able to deal with the wide range of technologies and practices within the space. Ensure compliance with client & internal procedures in production of all Engineering deliverables.

Main responsibilities:

• Provide and develop the technical authority role for all projects and support contracts as agreed with the Head of Public Safety & Defense Engineering, taking the lead where required to ensure success.
• Monitor, co-ordinate and supervise the team activities of team members, setting priorities for team members to assure task completion.  Reporting all activities and progress to the Head of PS&D Engineering.
• Maintain and evolve technical practices and policies as technology demands ensuring alignment with engineering best practice and business policies.
• Apply continual service improvement to all aspects of technical delivery and back office support.
• Deputize for the Head of PS&D Engineering during periods of absence, taking on the delegated authority for financial aspects.
• Act as the senior reviewer and approver for all technical documentation.
• Liaise with suppliers on products, project deliverables, and resolutions to problems.
• Ensure problem investigations are process driven and the results documented.
• Conduct design reviews with project and operational teams periodically to ensure compliance.
• Review customer Requests for Change and produce technical responses and resource estimates on behalf of the Operational Service team.
• Attend customer technical workshops and be able to present technical proposals.
• Ensure all design documentation reflects the system implementation to a high degree.
• Ensure test activities are undertaken and documentation is produced to validate the implemented designs and system changes.
• Ensure systems that are required for testing are maintained for their useful service life.
• Carryout witnessed FAT and site testing.
• Ensure onsite commissioning activities are appropriate, documented, and carried out safely.
• Ensure support is provided to site implementation teams where appropriate.
• Provide support for sales activities and product reviews.
• Ensure technical handover documents are produced and reflect the intended system.
• Provide regular updates to the Head of Engineering for all Engineering Tasks.
• Implement robust processes that aim to eliminate incurred re-work costs in all delivery phases.
• Develop practices and policies for effective engineering delivery and support Continual Service Improvement initiatives.

Skills required:

Experience in support, design, and project delivery on any of the following will be required:

• Engineering design and delivery practices
• Working to ISO9001 and 27001 standards, and area specific technical standards
• Wireless Systems specification, delivery, and support
• Server Hardware specification and auditing
• Virtualization
• Windows Server OS Deployment, Administration, and maintenance
• SQL Databases
• Voice Systems (TDM and/or SIP)
• Active Directory administration and Group Policy creation
• IP Network Routing and Switching, and Firewalls
• An understanding of Security and Quality standards applicable to the IT Engineering sector

Qualifications:

• Degree or equivalent in an engineering subject
• IOSH
• Chartered Engineer, Member of IET or similar institution
• NEBOSH

IDPP is currently recruiting for a Systems Engineer to join a leading technology and network managed service provider on a full-time basis in Warwick or Wellingborough. From Public Safety to Defense, Transport to Service Provider – when it matters most, they deliver. Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are that our client has enabled the technology to make this happen.

Role profile:

In this role you will be responsible for providing engineering support for the Operational IT services and systems as well as supporting the delivery of system changes and projects, working on all design and commissioning activities of projects including design, test, and handover.

You will ensure all work is completed on time and to high standards. You must be self-motivated and confident as working on your own is as important as being an integral part of the team.

Main responsibilities:

• Liaise with suppliers in the production of project designs and resolutions to problems
• Carry out problem investigations and write up the results
• Review customer Requests for Change and produce technical responses and resource estimates on behalf of the Operational Service team
• Attend customer technical workshops and be able to present technical proposals
• Produce design documentation that reflects the system implementation to a high degree
• Produce test documentation to validate the implemented designs and system changes
• Prepare and configure systems for FAT and SAT testing
• Carryout witnessed FAT and site testing
• Carryout onsite commissioning
• Provide support to site implementation team
• Provide support for sales activities and product reviews
• Production of handover documents
• Report against programme to relevant project manager
• Implement robust processes that aim to eliminate incurred re-work costs in all delivery phases.
• Effective communicator (both written and verbal)
• Develop practices and policies for effective engineering delivery and support Continual Service Improvement initiatives

Skills required:

Experience in support, design, and project delivery on any of the following will be required:

• Engineering design and delivery practices
• Server Hardware specification and auditing
• Virtualization
• Windows Server OS Deployment, Administration, and maintenance
• SQL Databases
• Computer Aided Dispatch
• Voice Systems (TDM and/or SIP)
• Active Directory administration and Group Policy creation
• IP Network Routing and Switching, and Firewalls.
• Proven knowledge of Health & Safety and best working practices.
• An understanding of Security and Quality standards applicable to the IT Engineering sector

Qualifications:

• Degree/HND/HNC educated in an appropriate Engineering discipline.  The depth and breadth of experience will be taken into account for all candidates
• Networking Qualifications such as CCNP or equivalent and Server build qualifications are desirable

IDPP is currently recruiting for DevOps Engineer to join a leading technology and network managed service provider on a full-time basis. From Public Safety to Defense, Transport to Service Provider – when it matters most, they deliver. Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are that our client has enabled the technology to make this happen.

Role Profile:

This role will provide support for all teams within the Software department that is expanding the development of their products to meet ongoing customer requirements. Working with agile teams, which use scrum principles as their foundation, their primary focus will be supporting the build and release process for multiple products along with overseeing the migration of our current infrastructure to a new managed service platform.

We are looking for someone who has a passion for software delivery and who thrives in a collaborative working environment. In this role they will become a trusted adviser to both the teams and business, working closely with IT infrastructure, network engineers and developers to bridge the gap between development and the release of live products. We will rely on them to research and suggest new solutions, continuously encouraging improvement throughout the business.

Main responsibilities:

• Administration of source control systems (Git/TFS) and branching policies
• Supporting the build and deployment of large-scale applications
• Assisting in moving to a more distributed, high availability infrastructure
• Collaborating with IT and network engineers in the setup of network infrastructure
• Research and development of new dev ops tools
• Continuous improvement of the dev ops strategy
• Management of the departments virtual machine host resources

Skills required:

• Experience in the full software development lifecycle
• Experience with automating application deployment and environment configuration management
• Knowledge of continuous build & integration practices
• Experience administering application servers, web servers, and databases
• Experience working with Cloud computing
• Some experience with automating unit, integration, and E2E tests (NUnit, Selenium & Protractor)
• Strong analysis, investigation and problem-solving skills
• Key Technologies:
• Windows based infrastructure
• .Net stack, with web apps hosted in IIS, backed by SQL databases
• Android mobile applications distributed using Google Play Store and Mobile Iron
• Visual Studio and Team Foundation Server (TFS)
• Virtual Machine management using VMware
• Experience in using TFS for CI builds and releases, distributing IOS Apps and strong knowledge of PowerShell scripting would be advantageous.

SERVICE DESK MANAGERS x 2

Location: Burton-on-Trent, East Staffordshire, England

Rate: £220 per day

Hours/days: FT Monday – Friday

Availability: ASAP

Contract Duration: Until 4^th January 2019

Service Desk Manager, Support Manager, Service Team Lead, Customer Relationship, Team Leader, Divisional Support Manager, Team Manager

Two fantastic opportunities have opened for two experienced Service Desk Managers to take charge of the Service Desk within a successfully global company.

The successful person will effectively manage the Service Desk support team within a busy, well-established, site based in Burton-Upon-Trent. They will be the primary escalation point for support issues and efficiently manage the resolution process both off site and on site whilst managing the Support Team.

Key Requirements:

• Initial on-site presence during / post migration (as appropriate – may not be all migrations)
• Primary escalation point after a case has been logged with the relevant Service Desk or supplier
• Responsibility for ensuring the following the correct support and escalation processes are carried out
• Triage calls post migration to run through open and known issues
• Responsibility for the ongoing training of IHG Service Desk and other support teams
• Owner and writer of knowledge articles, including the use of and success of these articles
• Completion of random ticket audits for tickets
• Development and ownership of Stakeholder Reporting and Dashboards
• Continual Service Improvement specific to PH ticket trends and processes

Essential Requirements:

• Flexibility to travel - Must be willing to travel and be out on sites for a whole week at a time if needed (All travel will be in the UK and will be fully recompensed)
• Strong background and proven experience as a Site Lead or Service Manager role for both clients and customers
• Previous experience with Managerial responsibilities/ managing a service desk support team
• Enthusiasm to deliver a high-quality service
• Effective in resolving issues well, whilst maintaining positive relationships
• Ability to monitor quality assurance effectively and implement improvement where necessary
• Excellent Technical knowledge of a Service Desk and excellent I/T proficiency

If the above role is interesting to you and matches your experience - apply today!

Our Client; a leader in UK Technology is seeking to expand their Project Team and recruit a Project Controller to join their Transport Side of the Business at their Warwick location.

Reporting to the Project Director, this opportunity will suit a Project professional who is passionate about Project Work ad looking to progress within this profession!

 Role Profile:

• Defining and then regular reporting against KPIs (internal and external)
• Providing cost control and updating and reporting the financial performance through Oracle.
• Reviewing project performance throughout the project life cycle.
• Ensuring that all elements of the project’s programme are maintained and reviewed on a regular basis within the Project Team.
• Ensuring that any change to programme is recorded.

Buisness Operations Skills:

• Management Successful Programmes (MSP).
• Practical use of planning applications including Primavera P6 and Microsoft Project (Essential)
• Practical use of Microsoft Office applications including, Word, Excel, Powerpoint

Behavioural Requirements:

• Articulate
• Having attention to detail
• Self starter

If this of interest, please apply today with your up to date CV for immediate consideration!