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Job Description

This will be an initial 3 month contract (£400 per day) with plan for it to go permanent.

Retail service desk manager  

An IT Managed Services company requires an experienced retail service desk Manager to oversee the provision of retail end user services against a retail store. Based at their client site near Southampton, The right candidate will leave, manage and mentor the service delivery function ( a team of ten), build the capabilities and introduce process for incident, change and problem resolution, they will be expected to be 100% consumer orientated, on delivery exceptional experiences to our business. The role requires someone to play a lead role in the design and future direction of the Service Desk

Essential skills and Experience:

  • Management experience in Service Operations, business processes.
  • Excellent practical understanding of Incident Management, Change & Problem Resolution
  • Strong knowledge of Windows 7, windows 10, sql 2008 and Microsoft office
  • Managed a team of 6 or more, with demonstrated ability in coaching, mentoring and leadership skills
  • Ability to analyse problems and present solutions to management or the business.

If this role sounds like a good fit please submit your CV for immediate consideration, we would be happy to discuss this opportunity with you further.


This job has now been filled but you may be interested in:

 

Contract Co-ordinator

£23000 - £26000

Our client; a UK Wide Leader in Technology are seeking to recruit a Contract Co-ordinator to join their team in Crawley to support the Contract Support Manager.

This is an exciting opportunity to assist the deployment of the engineering resources for the Traffic Signal Maintenance contracts across Southern England and ensure SLA’s are achieved.

This opportunity will suit a Contract/ Project Coordinator professional who would like to develop their career within this!

Role Responsibilities:

  • Assist with producing monthly reports and continual monitoring of performance again the reactive and planned elements of the contracts.
  • Liaise with customer on any enquiries or requests for information.
  • Provide costs for any works outside of the "fixed price" element and agree with the customers.
  • Liase with sub-contractors.
  • Provide adminstration support to include ordering, reporting on timesheets, archiving and any other adhoc duties as required
  • Supporting the contract mangement team in their duties
  • General Administration Duties

Role Requirements:

  • Experience of working in an "operational", service or construction environment is desirable but not essential
  • Wide ranging general adminstration knowledge
  • Experience of completing documentation and producing information packs for job packs.
  • Working on computerised business mangement systems - Oracle is desired.
  • Used to liasing with internal employees and external customers / contractors.
  • Flexible and adaptable to changing priorites.
  • Work well as part of team but equally can work on own.
  • Remain calm under pressure or when busy.

If this is of interest, please apply today with your up to date CV.