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Job Description

Skills: SC Cleared, Security Cleared, Security Clearance, SC, Service Desk Manager, Service Desk, Support, Technical Support, Service Analyst, 

Our market leading client requires a Security Cleared Service Desk Manager for an initial 4 month contract to be based out of their Marlow head office. In performing this role you will be responsible for managing the resolution of a backlog of service requests and incidents. 

Please note due to the nature of this project you will be required to have a valid Security Clearance. 


  • Assigning incoming calls and emails accordingly, including assigning tickets to yourself.
  • To manage the multi-discipline service desk function, ensuring quick transparent communication to customers across the organisation, including remote workers and regional offices
  • Taking a lead and champion role in the use and ongoing development of propriety system management tool
  • Progress any assigned technical support calls through to resolution within agreed contracted service levels, requesting assistance, and escalation if required
  • Assign and update all assigned support tickets promptly and in full, escalating where required.
  • Monitoring all assigned Technical Support tickets for completeness.
  • Liaising across 1st to 3rd support teams and working through escalation process for more problematic Support tickets.

Our client are conducting interviews this week so please submit your CV for immediate consideration. 

This job has now been filled but you may be interested in:


Contract Co-ordinator

£23000 - £26000

Our client; a UK Wide Leader in Technology are seeking to recruit a Contract Co-ordinator to join their team in Crawley to support the Contract Support Manager.

This is an exciting opportunity to assist the deployment of the engineering resources for the Traffic Signal Maintenance contracts across Southern England and ensure SLA’s are achieved.

This opportunity will suit a Contract/ Project Coordinator professional who would like to develop their career within this!

Role Responsibilities:

  • Assist with producing monthly reports and continual monitoring of performance again the reactive and planned elements of the contracts.
  • Liaise with customer on any enquiries or requests for information.
  • Provide costs for any works outside of the "fixed price" element and agree with the customers.
  • Liase with sub-contractors.
  • Provide adminstration support to include ordering, reporting on timesheets, archiving and any other adhoc duties as required
  • Supporting the contract mangement team in their duties
  • General Administration Duties

Role Requirements:

  • Experience of working in an "operational", service or construction environment is desirable but not essential
  • Wide ranging general adminstration knowledge
  • Experience of completing documentation and producing information packs for job packs.
  • Working on computerised business mangement systems - Oracle is desired.
  • Used to liasing with internal employees and external customers / contractors.
  • Flexible and adaptable to changing priorites.
  • Work well as part of team but equally can work on own.
  • Remain calm under pressure or when busy.

If this is of interest, please apply today with your up to date CV.