Service Desk Analyst-£25,000
My client is a major player in the healthcare sector, due to expansion they are currently looking for a service desk analyst to join their team.
About the role
The focus of this role will be to provide high quality support to all their sites through the delivery of good customer service and technical support via number of avenues such as telephone, email, remote support and face to face.
The role will include logging and managing support requests on our internal Service Desk system, problem diagnosis, work allocation and resolution while working to Service Level Agreements. It requires an excellent understanding of, and commitment to good customer service, along with a solid understanding of IT.
Queries could include or be related to but not limited to:
PC’s / Laptops
Monitors & Peripherals
Microsoft Office Products
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