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Job Description

Skills: Service Desk Analyst, Deskside, Service Desk, First Line Support, 1st Line Support, IT Support, IT Technician, Local Support Engineer, Hardware Fix, Software Fix 

Our industry leading client requires a talented Service Desk Analyst for a long term contract engagement to be based out of their Guildford offices. 

Key Responsibilities:

  • Take calls from customers and log their tickets
  • Assigning tickets that can’t be resolved to 2nd Line Support
  • Remotely connecting to customers for training and support
  • Work to agreed SLA’s such as ticket quality and customer satisfaction

Things you need:

  • Experience with 1st Line Support
  • Strong experience of working with bespoke software and hardware
  • Understanding of Windows 
  • Experience of using remote access tools

Initially please submit your CV for immediate consideration.