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Job Description

Skills: Local Support Engineer, IT Support, IT Support, Service Desk, IT Support Engineer, Desktop Support, Deskside Engineer, First Line Support, 1st Line Support

Our Bristol city centre based client requires a Service Desk Analyst for an initial 3-month contract to assist customers with face to face, deskside and remote support.

Responsibilities 

  • Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment, diagnosing and resolving IT hardware and software problems, configuring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s
  • To provide local assistance in the delivery of IT solutions and be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
  • Travel to satellite offices when required to provide deskside support
  • Become involved in the implementation of best practice across Business areas, by providing informal training and advice on the effective use of the firm’s hardware and software.
  • Assist IT colleagues within Local Support by sharing information, knowledge transfer and experience sharing
  • Complete Local Support admin duties

Key Skills & Experience 

  • Good all-round knowledge of IT and its use within a business environment for a minimum of 1 year.
  • Key knowledge required – Win7/10, MS Office 2013, O365, iOS, laptop hardware fault diagnosis and repair
  • Desirable experience – Mac OS, SQL, ServiceNow
  • Will have worked within a Customer Services environment with strong customer service skills and been involved in relationship management.
  • Must have a flexible approach to working hours

Please note that interviews are taking place on Thursday the 3rd of January 2019 so please submit your CV for immediate consideration. 


This job has now been filled but you may be interested in:

 

Technical Support Analyst

£90 - £110

Skills: Technical Support Analyst, Service Desk Analyst, First Line Support, 1st Line Support, Technical Support, IT Support, Desktop Support, Service Desk

Our industry leading client requires a IT Technical Support Analyst for an initial 6 month contract to be based out of their Swindon office, interviews are taking place this week with a view of candidates starting with the organisation from the 8th of April. 

IT Technical Support Analyst will be responsible for providing first line support in the form of ticket triage, resolution and handling for both internal staff and external customers. 

Skills & Experience:

  • Excellent communication skills and telephone manner
  • Excellent organisational skills – able to plan and prioritise
  • Previous IT Service Desk and/or Call Centre experience would be desirable
  • Incident & Request Management experience to meet SLAs and business expectations
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • You will have a proven track record of delivering first class customer service

Please note interviews are taking place on Thursday the 4th & Friday the 5th of April so please submit your CV for immediate consideration.