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Job Description

Skills: First Line Support, 1st Line Support, Service Desk Analyst, Helpdesk Analyst, Technical Support 

Our market leading client requires a Service Desk Analyst for a 4-month project to be based out of their Poole offices.

This role is to help ease a backlog of outstanding incidents and requests,

Responsibilities & Experience: 

  • Address outstanding incidents and requests on bulk
  • Answer all incoming calls to the Service Desk in a professional, confident and timely manner
  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system
  • Escalate problems as required to Tier 2 and Tier 3 support teams

Interviews are taking place from Wednesday the 17th of October, please submit your CV for immediate consideration