Service Desk Analyst

Job Description

My client are a leading Managed Services Provider, who require Service Desk Analysts for a high profile client.

Contract and permanent opportunities are available.

What you'll do

• Be the first point of contact for our internal customers 
• Capture and share the right information about customers' problems in ServiceNow
• Work closely with others in your team
• Work closely with your 2nd and 3rd service line experts
• Own your customer's problems and incidents
• Prioritise and sort customer's problems according to SLAs

The knowledge, experience and qualifications you need

• Experience as a Service Desk Analyst
• Great communication and teamwork skills
• Good with Microsoft-based operating systems, especially Windows 10
• Microsoft 365 experience
• ITIL knowledge

Work will sometimes include weekends.