Job Description

Service Desk Analyst / 1st Line Support

Service Desk Analyst, Helpdesk Analyst, 1st Line Support, Windows 10, Office 365, Active Directory, Service Desk Engineer, Helpdesk Support, IT Support, IT Analyst, ICT Support, Desktop Support , 1st Line, First Line,

Duration: 4 weeks initially (extensions likely)  

Shift Pattern: Mon - Fri, hours between 7am to 7pm

A large Managed IT Service Provider has an urgent requirement for an enthusiastic, customer service focussed Service Desk Engineer to join their busy team based on their end clients site at Manchester. This is an excellent opportunity for an IT Support Professional with excellent communication skills who loves to be kept busy to work on a busy service desk.  

Key responsibilities include:

  • Providing both deskside and remote support to users
  • Timely resolution of IT related problems within specified SLA’s
  • Diagnosing and resolving hardware/software problems and configuring PCs
  • Installing, upgrading and replacing core hardware and software
  • Escalating any issues when required to Second/Third Line Support

To be considered you will need:

  • Proven experience within an IT Service Desk role
  • Good all-round IT Knowledge
  • Good ITIL knowledge and able to work within SLAs
  • Excellent spoken and written communication skills
  • A real passion for delivering excellent customer service

Please submit your CV for immediate consideration.