Job Description

Skills: Security Clearance, SC Cleared, Security Cleared, First Line Support, 1st Line Support, Service Desk Analyst, Helpdesk Analyst, Technical Support 

Our market leading client requires a Security Cleared Service Desk Analyst for a 4-month project to be based out of their Marlow location.

This role is to help ease a backlog of outstanding incidents and requests, please note due to the nature of this project you will need to be SC Cleared or be eligible to undergo the clearance process. 

Responsibilities & Experience: 

  • Address outstanding incidents and requests on bulk
  • Answer all incoming calls to the Service Desk in a professional, confident and timely manner
  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system
  • Escalate problems as required to Tier 2 and Tier 3 support teams

Interviews are taking place this week, please submit your CV for immediate consideration