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Peter Hilditch

0208 334 7529

Job Description

Remedy Application Support Engineer- £58,000

My client an IT Services company is currently recruiting for a Remedy Application Support Engineer to provide application support for business transition, transformation, and business in the Implementation of BMC Remedy ITSM application.

About the role

The successful candidate will look after the configuration and deployment of BMC Remedy ITSM, including production of technical documentation, statements of work, process maps handbooks, user guides, training and successful transfer into operations and ensuring the solutions include the requirements of other in scope deliverable areas and are fully integrated with the other deliverable areas.

Additionally, you will  be the technical liaison with 3rd party suppliers including specification of requirements, technical compliance, inter-dependencies between suppliers, testing, Scoping of support contracts  and transfer into operations.

Experience, skills, and qualifications required: 

  • Knowledge of ITIL processes
  • Understanding of business processes and how applications support these processes.
  • Ability to install and configure BMC Remedy ITSM applications (AR 9.1 )
  • BMC Smart IT, BMC Digital Workplace, BMC Smart Reporting and BMC Discovery experience
  • Strong BMC Remedy CMDB and BMC Atrium Integrator Spoon experience
  • Strong experience of working with CMDB’s and the configuration management process.
  • Experience of configuration management systems, including the CI data model and relationships.
  • Experience of overseeing the end-to-end management of a Remedy implementation of a CMDB system.
  • Strong knowledge of BMC Remedy Developer Studio and best practice when building upon customisations to forms and workflow.
  • Experience of Remedy integrations through use of Application Programming Interfaces (APIs)
  • Configure applications and mobile devices to support requirements.