Job Description

Service Desk Analyst, Helpdesk Analyst, 1st Line Support, Windows 10, Office 365, Active Directory.

Leading IT Managed Services business is looking for a Service Desk Analyst for a customer site in Manchester. The role sits within a busy team, supporting the customer in line with SLAs in an ITIL environment.

Responsibilities will include:

  • 1st line Desktop Support
  • Dealing with service calls, emails and web tickets in an appropriate manner; logging, and directing to the correct team in accordance with SLAs. Recording all interaction, and ensuring they are dealt with as effectively as possible
  • Take ownership of all incidents and service requests ensuring they are logged, prioritised, categorised as appropriate leading to effective diagnosis. 

To be considered candidates must have strong technical skills around Windows 7/10, Active Directory, Office 365. Communication skills, ability to work under pressure and knowledge of ITIL principles is also important.

This is an initial short-term contract until the end of the year, with possible further project work available in January.