This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

 

Job Description

 

Our client; A market leading network and communications service provider requires an experienced customer focused NOC Technician to provide operational support to specific customer networks based at their Baskingstoke site.

This will suit a pro active and current NOC Technician within level 2 (preferably) who has excellent communication skills and experience working on IP Networks/ Data and has a qualified CCNP and/or JNCIS Qaulification.

 

Job Duties:

  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults.. Monitor and action the trouble ticket queues on a daily basis in a timely and professional manner. Take ownership of complex investigations and work closely with 3rd line Technical Support.
  • Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk.
  • Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis.

  • This role has been identified as being Non Safety Critical.
  • SC clearence.
  • Good supervisory and people skills.
  • Ability to train and mentor lesser experienced members of the team.
  • Excellent communication skills with ability to converse technical information in a manner appropriate to multiple audiences.
  • Organisational skills with ability to work within defined service level agreements and effectively multi-task.
  • Advanced 2nd line technical competency level that spans all IP related technologies.
  • Cisco CLI & CPE hardware
  • Juniper CLI
  • IPVPN & MPLS networks
  • Switching and Routing Protocols
  • Failover Protocols, HSRP,GLBP,VRRP
  • LAN managment
  • DSL/secure DSL
  • Ethernet Services
  • ISDN services
  • Statacom and Lucent ATM
  • APM (Application and performance monitoring)
  • Any other task as defined by line management

What's on offer?

A competitive salary of £32,000 Shift Allowance

Please forward your CV for immediate consideration!

 


This job has now been filled but you may be interested in:

 

Contract Co-ordinator

£23000 - £26000

Our client; a UK Wide Leader in Technology are seeking to recruit a Contract Co-ordinator to join their team in Crawley to support the Contract Support Manager.

This is an exciting opportunity to assist the deployment of the engineering resources for the Traffic Signal Maintenance contracts across Southern England and ensure SLA’s are achieved.

This opportunity will suit a Contract/ Project Coordinator professional who would like to develop their career within this!

Role Responsibilities:

  • Assist with producing monthly reports and continual monitoring of performance again the reactive and planned elements of the contracts.
  • Liaise with customer on any enquiries or requests for information.
  • Provide costs for any works outside of the "fixed price" element and agree with the customers.
  • Liase with sub-contractors.
  • Provide adminstration support to include ordering, reporting on timesheets, archiving and any other adhoc duties as required
  • Supporting the contract mangement team in their duties
  • General Administration Duties

Role Requirements:

  • Experience of working in an "operational", service or construction environment is desirable but not essential
  • Wide ranging general adminstration knowledge
  • Experience of completing documentation and producing information packs for job packs.
  • Working on computerised business mangement systems - Oracle is desired.
  • Used to liasing with internal employees and external customers / contractors.
  • Flexible and adaptable to changing priorites.
  • Work well as part of team but equally can work on own.
  • Remain calm under pressure or when busy.

If this is of interest, please apply today with your up to date CV.