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Job Description

Global network and communications service provider are expanding their NOC team and have a requirement for a Senior Network Engineer to join the team. 

 With over 40 years’ experience in their sector, the business has a strong reputation for innovation and customer experience. Their core areas of expertise lie within data networks, security, voice, managed services and professional services. They have a strong focus on training and development for employees and offer excellent opportunities for progression.

 The position includes some queue, workload and team supervision responsibilities, and the role is expected to be a technical focal point and SME within the team for the customer’s network; validating escalations into 3rd level Technical Support, 3rd Party Vendor, and Local Exchange Carriers. Duties also include training other members of the NOC group and associated assurance teams.


Main Responsibilities:

  • Resolution and diagnosis of network and system faults at a 2nd line support level through proactive alarm management and technically escalated Service Desk faults. Monitor and action the trouble ticket queues daily in a timely and professional manner. Take ownership of complex investigations and work closely with 3rd line Technical Support
  • Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk
  • Support customer SoW (scope of works) items including major incident management, proactive network audits, problem management, case closure control, service review meetings and ownership of customer improvement plans
  • Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis
  • Monitoring the network performance, Identification of activities that present risk to the live network. Action and resolve using the correct processes and procedures
  • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison


Experience and skills required:

  • Advanced understanding of IP networking specifically Cisco and Juniper, demonstrated via certification and operational experience
  • Experience working on Data/IP networks within an operational environment; completing 1st/2nd level diagnostics across multiple technologies and Vendors
  • Demonstrative experience in Incident Management and Service Operations environments
  • Advanced 2nd line technical competency level that spans all IP related technologies
  • Organisational skills with ability to work within defined service level agreements and effectively multi-task
  • Proactive attitude with an ability to take ownership of issues
  • Train Service Desk staff on technical, functional and procedural items
  • Excellent customer focus
  • Happy to undergo SC Cleareance 

 

This is a fantastic opportunity for an experienced Network Engineer Professional to go foward in their career and join a Global Network Organisation!

 

If this is of interest, please apply today for immediate consideration



This job has now been filled but you may be interested in:

 

UX Designer

Our Berkshire based client is looking for a strong UI/UX designer for a long-term contract engagement. The purpose of your role is to design and evolve the look and feel of complex applications within the organisation.

Responsibilties 

  • Defining the visual design
  • Creation of visual and component designs and prototypes
  • Support project estimation.
  • Support the delivery of online systems and services.
  • Capture, review and implement change based on quantitative and qualitative measurements.
  • Work closely with all aspects of the business to truly understand needs.
  • Help to define and monitor both industry design trends and principals and help to evolve these within the organisations.

Ideally you will have worked with:

  • High traffic customer facing websites.
  • Experience on complex apps and website would be an advantage.
  • A visual design portfolio.
  • Experience working in an agile development environment.
  • Understanding of accessibility standards.
  • An understanding of development practices and technologies such as HTML, CSS, JavaScript and their impact on the digital experience.
  • A clear understanding of where visual design fits within an organisation and what value it can bring.
  • Experience working with UX, BAs, product owners and project managers, to capture, review and agree business requirements.
  • Stakeholder management skills.

For immediate consideration please submit your CV

NOC Engineer - CCNA

£34000 - £37000

NOC Engineer – CCNA

Location: Camberley

Salary:  Up to £37,000 Benefits

Contract: Permanent

A fantastic permanent opportunity has arisen to work within a leading provider of Technology services in the Camberley area. The successful individual will be a hardworking, dynamic, and dedicated NOC Engineer, highly skilled in delivering exceptional customer service.

You will be responsible for providing remote technical support for customers, being the intermediate engineering step between 1st Line NOC and the engineering groups.

Key Responsibilities:

• Provide timely responses any incidents which could include investigation, troubleshooting, diagnostics or data analysis

• Recognise, identify and prioritise incidents in accordance to requirements, policies and operational impact

• Technical ownership of all incidents and clear and concise ensuring to maintain customer satisfaction

• Work alongside the Service Desk and other teams

• Review performance repots and identify trends and changed to help us continuously improve and grow

• Maintaining and updating documentation and technical databases

• Keeping customer and third parties informed with any updates, issues or outages

Essential Requirements:

• Experience of working a shift-based NOC role

• Strong technical diagnostic ability

• Excellent Problem-solving skills

• Engagement with Vendor TAC

• Two years Networking experience

• Strong sense of Ownership

• Hands on with technology

• Ability to build trust and a collaborative relationship with all stakeholders and colleagues

• Excellent customer service skills

Qualifications:

CCNA or JNCIA level Networking Qualification

Employee benefits….

ü  33 days holiday, including public holidays, plus the option to buy or sell five days each year

ü  Company pension scheme

ü  A range of family friendly policies including childcare vouchers

ü  An employee-funded car leasing scheme

ü  Occupational health support

ü  Fantastic rewards scheme

Why should this be your next opportunity?

You’ll go further: This company understand the importance of career development and will give you all the support you need to realise your potential. You’ll receive formal training, e-learning and mentoring from top professionals. And they offer opportunities to transfer to other sectors – or even different technology areas.

You’ll make a difference: You could be working outdoors, battling the elements, or in one of their many offices helping them develop the network infrastructures of tomorrow.

You’ll be treated as an individual: They’re not a vast corporation, which means every individual counts. With them, you’ll be valued and supported, involved and empowered from day one.

You’ll be well rewarded: They offer salary progression that reflects market rates and personal performance - a flexible working environment and excellent training.

If interested, apply today.

                                                                                                                  

IT Helpdesk Support (1st Line)

£22000 - £25000

IT Helpdesk Support - 1st Line 

Location: Sevenoaks, Kent

Pay: £22’000 - £25’000 per annum

Days: FT Monday – Friday – 40 hours per week (8am - 17:30)

Contract Duration: Permanent Role


Active Directory. 1st Line, 2nd Line, Service Desk Analyst, Helpdesk Support

 

A brilliant permanent opportunity has arisen working for a fantastic company within the healthcare sector based in Kent, with occasional requirement to travel to other sites. You will be working alongside a fantastic team, as part of a centralised Service Desk, acting as the first point of contact for all IT support queries whether it be via phone, email or face to face.

The role will include logging and managing support requests on our internal Service Desk system, problem diagnosis, work allocation and resolution while working to Service Level Agreements. It requires an excellent understanding of, and commitment to good customer service, along with a solid understanding of I.T.

Duties & Responsibilities:

  • Queries could include or be related to but not limited to:

Network Accounts; System Accounts; Firewalls; Routers/Switches; MS Exchange; Servers; VPN; Telephone System; Active Directory; Group policy; Mobile Phones; Tablets; Printers; Scanners; Photocopiers; Faxes; Projectors; PC’s / Laptops; Monitors & Peripherals; Landline Phones; Microsoft Office Products; Sage X3; Adobe Professional/Reader; Java; SharePoint; Anti-Virus; Popular Internet browsers; In house custom Software; Ticketing System; Encryption software

  • To resolve as many queries on first contact as possible within the remit of the team and within knowledge. To escalate within the team if you are unable to deal directly and to ensure knowledge is gained going forward
  • To log all queries on the Service Desk management software ensuring ‘tickets’ are fully noted, categorised and assigned and managed within SLA’s
  • To prioritise and escalate tickets accordingly
  • To identify problems from repeat incidents and escalate internally
  • To be able to provide meaningful instruction to users at their technical level of understanding and be able to advise users on best practice (E.g. File management and storage issues)
  • To provide general support including support Microsoft Office products
  • To administrate company mobiles phones and provide guidance
  • Administration of user accounts using Active Directory
  • Support printer and photocopiers and liaise with the leasing company to manage fault resolution and facilitate meter readings.
  • To provide the highest level of 1st & 2nd Line user support, both technical and non-technical, to new and existing Clinical and Administrative members of staff across the Group, this may include areas of system training using remote tools, in person or a group.
  • To assist in maintaining and developing the positive reputation of the team and of IT as a whole, and where possible create and sustain proactive links with ward staff, hospital management and other departments across the group.
  •  Undertake any reasonable request within own competencies and understanding.
  •  Ensure data security, & also adhere to policies & procedures at all times.
  • Provide any additional support to any team member as required.
  • Uphold procedures and guidelines set out by the Business Systems & Service Delivery Team.
  • Follow Health Care Policy and Procedures and maintain level of service, which meets the standard for the Health Care Group.

Essential Requirements:

  • Great experience of 1st Line Support or Customer service with technical ability
  • Strong overall team ethic with ability to use own initiative to complete tasks
  • An excellent understanding of, and commitment to good customer service
  • A hardworking and committed individual
  • A helpful, polite, enthusiastic, and positive manner

 

Apply Today!