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Peter Hilditch

0208 334 7529

Job Description

Network Engineer-£36,000

My client a major player in the professional service sector. Due to expansion they are currently recruiting for a talented CCNA qualified Engineer to join their team.

About the role.

The successful candidate will be responsible to provide remote technical support for customers. You will be the link between 1st Line NOC and the specialist engineering groups and become a key member of their team dedicated to providing a high level of customer service and commitment to their customer base.


  • Provide timely responses any incidents which could include investigation, troubleshooting, diagnostics or data analysis
  • Recognise, identify and prioritise incidents in accordance to requirements, policies and operational impact
  • Technical ownership of all incidents and clear and concise ensuring to maintain customer satisfaction
  • Work alongside the Service Desk and other teams
  • Review performance repots and identify trends and changed to help us continuously improve and grow
  • Maintaining and updating documentation and technical databases

Key Skills

  • Experience of working a shift-based NOC role
  • Strong technical diagnostic ability
  • Excellent Problem-solving skills
  • Engagement with Vendor TAC
  • Two years Networking experience
  • Ability to build trust and a collaborative relationship with all stakeholders and colleagues
  • Excellent customer service skills


  • CCNA or JNCIA level Networking Qualification


  • 33 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  • A range of family friendly policies including childcare vouchers
  • An employee-funded car leasing scheme
  • Occupational health support
  • Telent Rewards Scheme
  • Training budget
  • Career Progression


  • CCNA or JNCIA level Netwirtking Qualification


  • 33 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  • A range of family friendly policies including childcare vouchers
  • An employee-funded car leasing scheme
  • Occupational health support
  • Telent Rewards Scheme
  • Training budget
  • Career Progressio

This job has now been filled but you may be interested in:


3rd Line NOC Engineer - Juniper, Cisco

£45000 - £45000

3rd Line NOC Engineer - Juniper, Cisco

Location: Basingstoke

Salary: £45’000 per annum

Days: Monday – Friday / standard day working hours

Contract Duration: Permanent

A market leading network and communications service provider requires a customer focused NOC Engineer to provide operational support to specific customer networks. This would suit an ambitious Engineer looking to work in a more customer focused role, and who would benefit from excellent career opportunities on offer.

This position will provide dedicated or semi-dedicated operational support to a specific Managed Service customer’s network. You would be responsible for assuring proactive alarm management, network analysis, routine maintenance, health checks, and crisis management, as well as being an escalation point for the Service Desk, Customer, and Service Managers.

The position includes some queue, workload and team supervision responsibilities, and the role is expected to be a technical focal point and SME within the team for the customer’s network; validating escalations into 3rd level Technical Support, 3rd Party Vendor, and Local Exchange Carriers. Duties also include training other members of the NOC group and associated assurance teams.

Essential Duties:

  • Resolution and diagnosis of network and system faults at a 3rd line support level through proactive alarm management and technically escalated Service Desk faults. Monitor and action the trouble ticket queues on a daily basis in a timely and professional manner. Take ownership of complex investigations.
  • Provide operational assistance to all areas of Service Operations, mentor and train members of the NOC and Service Desk.
  • Monitoring the network performance, highlighting any deficiencies through the appropriate channels via network health checks and statistical analysis.
  • Monitoring the network performance, Identification of activities that present risk to the live network. Action and resolve using the correct processes and procedures.
  • Management of technically escalated issues that may require hands-on management of 3rd party vendor activities and customer liaison.
  • Drive resolution of customer issues from end to end


  • The position NOC Technician III requires an advanced understanding of IP networking specifically Cisco and Juniper, demonstrated via certification and operational experience.
  • A minimum of 6 years’ experience working on Data/IP networks within an operational environment; completing 1st/2nd level diagnostics across multiple technologies and Vendors.
  • Demonstrative experience in Incident Management and Service Operations environments
  • Willing to go through a Security Clearance
  • Good supervisory and people skills.
  • Ability to train and mentor lesser experienced members of the team.
  • Excellent communication skills with ability to converse technical information in a manner appropriate to multiple audiences.
  • Organisational skills with ability to work within defined service level agreements and effectively multi-task.
  • Advanced 3rd line technical competency level that spans all IP related technologies.
  •  Proactive attitude with an ability to take ownership of issues.
  • Train Service Desk staff on technical, functional and procedural items.
  • Excellent customer focus


  • A-level or above, CCNP and/or JNCIS
  • Telecommunications or other related industry field of study.

Should have an advanced knowledge of one of more of the following:

• Cisco CLI & CPE hardware

• Juniper CLI

• IPVPN & MPLS networks

• Switching and Routing Protocols

• Failover Protocols, HSRP,GLBP,VRRP

• LAN managment

• DSL/secure DSL

• Ethernet Services

• ISDN services

• Statacom and Lucent ATM

• APM (Application and performance monitoring)

• Any other task as defined by line management.


If interested in this position, please apply today to be considered for the shortlist.

Principal Security Engineer

£500 car allowance

Principal Security Engineer- £85,000

My client is a major player in the professional services sector, they deliver and support solutions and services which enable organisations to create, improve and operate the IT and communication networks. Due to expansion they are recruiting for a Principal Security Engineer top join their team.

About the role

The role of the Principal Engineer is to be the most senior technical resource to resolve highly complex technical design or service issues that cannot be resolved through the normal operations and maintenance procedures and provide leadership for root cause analysis. 

The succesful candidate will also support the Sales and Presales teams to provide the technical expertise required to close sales opportunities. This will typically involve technical presentations, solution demonstrations, solution design/configuration, proposal and bid response documentation.



  • Experience working with customers on all aspects of security including policies
  • Hands-on experience with firewalls, NAT, SIEM and understanding of IDS and IPS principles
  • Ideally can demonstrate a networking background to CCNP level

Key Deliverables

  • To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service.
  • To train internal staff on product and network. To devise and deliver training programs and support documentation for Operations.
  • Provide Technical assistance to the sales teams in whatever format is
  • Assist customer and vendor teams with the validation of new products, software and services to ensure trouble free network introduction.
  • To provide expert consultative support during major software upgrades
  • Provide input to the customer to ensure operational needs are taken into account and to assist defining monitoring and troubleshooting requirements.
  • To take a lead in efforts to respond to performance related issues.
  • To assist in the design of Proof of Concept scenarios,
  • To attend, as required, customer facing meetings


  • 25 days holiday
  • Pension scheme
  • Car Allowance
  • Healthcare


Excellent Benefits

Our client; a UK wide leader of Health Services operating in 150 centres, are seeking to expand their Service Desk Team at their Kent site providing 1st/2nd Line Technical support to their customers.

This fantastic permanent opportunity would suit an IT Support Professional who is passionate about delivering the highest quality IT Support through the delivery of excellent customer service and would like to continue their career within this environment.

Main Duties and Responsibilities:

  • To work as part of a centralised ICT Service Desk, acting as the first point of contact for all ICT support queries whether it be via phone, email or face to face.
  • To provide the highest level of 1st and 2nd line user support, both technical and non-technical, to new and existing Clinical and Administrative members of staff across the Group, this may include areas of system training using remote tools, in person or a group.
  • To assist in maintaining and developing the positive reputation of the team and of ICT and where possible create and sustain proactive links with ward staff, hospital management and other departments across the group.
  • Undertake any reasonable request within own competencies and understanding.
  • Ensure the security of data and adhere to policies & procedures.
  • Provide any additional support to any team member as required.

Knowledge/ Experience required:

  • Minimum 3 years work experience in ICT industry
  • Minimum 2 years’ experience in a comparable network environment
  • Working knowledge of Windows 7, 8, 8.1 & 10
  • Basic understanding of WAN and LAN technologies
  • Use of Active Directory and Microsoft Exchange
  • Installation and configuration of Microsoft Office production applications
  • Configuration of Microsoft Outlook from an end user prospective
  • Installation of both local and network printers
  • Good broad working knowledge of computer and network connectivity technologies at the hardware level.
  • Experience of configuring and supporting mobile phones

If this of interest, please apply today with your up to date CV for immediate consideration!