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Job Description

Skills: Technical Support, IT Support, Deskside Support, Service Desk, First Line, Second Line,

Our market leading client requires a Technical Support Engineer for an initial 3-month contract to be based out of their Canary Wharf office.

You will provide desk side support and be responsible for resolving IT problems, configuring PC’s, installing, upgrading and replacing core hardware and software.

Technical Requirements

  • Experience of call logging & reporting in an ITSM tool preferably Service Now.
  • Proven knowledge of IT operating systems
  • Organisational skills
  • Strong customer service skills
  • Microsoft Office skills
  • Experience of supporting customers by telephone / remotely
  • 2 years of IT support experience
  • Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office
  • Knowledge of Microsoft Tech including AD, SCCM.
  • Good understanding of computer systems, mobile devices (iPhone) and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Experience of VMware and Lenovo hardware
  • Familiarity with remote desktop applications and help desk software (e.g. Service Now)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • PC Builds & Printer Setup 

This is a contract role paying between £140 to £160 per day and will initially run for 3 months. 

Interviews are taking place this week, please send your CV for immediate consideration.

 

 


This job has now been filled but you may be interested in:

 

IT Operations Executive

£25000 - £35000

IT Operations Executive

£25,000 - £35,000

London

Permenant

We are growing, and are an efficient and highly professional IT recruitment business of over 20 years. We comprise 35 colleagues over two offices.

We have invested heavily in our own IT systems. To maximise our future performance and levels of service we wish to make even greater use of these, so now seek a knowledgable and highly driven IT enthusiast to join us.

Key areas of focus will be:

• Maximising the effectiveness and functionality of our CRM system (Adapt)

• Taking full responsibility for its efficient use by our users

• Training new and existing users to use it efficiently and to the business’ minimum standards

• Achieving appropriate integration of our various systems, phone, email, job boards, internal company display screens, website and various social media platforms

• Organising various timely reports and MI

• Communicating with our suppliers and partners including our outsourced IT support partner and telephone service provider

In addition to possessing the above skills, we seek a colleague who is also, outgoing, proactive, communicative, punctual and highly enthusiastic about all things technology.

If this sounds like a good fit please apply with an up to date copy of your CV for immediate consideration.