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Job Description

Skills: Deskside, Technical Support, Deskside Support, Service Desk, IT Support, First Line Support, 1st Line Support 

Our Canary Wharf based client requires an Deskside Support Engineer  for an initial 3-month contract to assist customers with face to face, deskside and remote support.

Responsibilities 

  • Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment, diagnosing and resolving IT hardware and software problems, configuring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s
  • To provide local assistance in the delivery of IT solutions and be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
  • Travel to satellite offices when required to provide deskside support
  • Become involved in the implementation of best practice across Business areas, by providing informal training and advice on the effective use of the firm’s hardware and software.
  • Assist IT colleagues within Local Support by sharing information, knowledge transfer and experience sharing
  • Complete Local Support admin duties

Key Skills & Experience 

  • Good all-round knowledge of IT and its use within a business environment for a minimum of 1 year.
  • Key knowledge required – Win7/10, MS Office 2013, O365, iOS, laptop hardware fault diagnosis and repair
  • Desirable experience – Mac OS, SQL, ServiceNow
  • Will have worked within a Customer Services environment with strong customer service skills and been involved in relationship management.
  • Must have a flexible approach to working hours

Interviews are taking place early next week with a view of the right candidate starting as soon as possible.

Please submit your CV for immediate consideration.


This job has now been filled but you may be interested in:

 

IT Operations Executive

£25000 - £35000

IT Operations Executive

£25,000 - £35,000

London

Permenant

We are growing, and are an efficient and highly professional IT recruitment business of over 20 years. We comprise 35 colleagues over two offices.

We have invested heavily in our own IT systems. To maximise our future performance and levels of service we wish to make even greater use of these, so now seek a knowledgable and highly driven IT enthusiast to join us.

Key areas of focus will be:

• Maximising the effectiveness and functionality of our CRM system (Adapt)

• Taking full responsibility for its efficient use by our users

• Training new and existing users to use it efficiently and to the business’ minimum standards

• Achieving appropriate integration of our various systems, phone, email, job boards, internal company display screens, website and various social media platforms

• Organising various timely reports and MI

• Communicating with our suppliers and partners including our outsourced IT support partner and telephone service provider

In addition to possessing the above skills, we seek a colleague who is also, outgoing, proactive, communicative, punctual and highly enthusiastic about all things technology.

If this sounds like a good fit please apply with an up to date copy of your CV for immediate consideration.