IT Technical Support Specialist

Job Description

Skills: IT Support, Infrastructure Support, Technical Support, Service Desk, Helpdesk

Our market leading client requires an IT Support Specialist for an initial 3-month contract based out in Gent in Belgium.

Responsibilities & Experience:

• To provide 2^nd and 3^rd line IT Infrastructure technical support services to locations across the UK, Ireland, Belgium, France, Netherlands, Germany, Italy, and Spain.
• Locations include 400 outlets across 7 European countries, offices in 3 European countries, 4 European warehouse facilities, a Customer Contact Centre, and all field based employees.
• Provide ITIL based Incident
• Request and Problem management
• Incident / request / problem ownership,
• Monitoring, and tracking;
• Regular communication with the Customer to advise of the progress of tickets
• incident investigation and diagnosis.
• Provide a mix of support for business as usual operations
• Project deployments
• Preventative maintenance including but not limited to Windows Server, Hyper-V, Dell Compellent, and Exchange.

This is in an initial 3 month contract and the rate of pay is between €250 & €350 per day. 

For immediate consideration please submit your CV – please note telephone interviews will take place week commencing the 15^th of October.