Job Description

Skills: First Line Support, 1st Line Support, Service Desk, Service Support, Service Desk, Technical Support Engineer, IT Support, Technical Support, Service Desk, First Line, 1st Line, Deskside Engineer, Deskside, IT Analyst, IT Support Analyst  

Our IT Services client requires a Technical Support Engineer for an initial 3 month contract to be based on their end client site in Slough.

Responsibilities & Experience

  • Answer all incoming calls to the Service Desk in a professional, confident and timely manner
  • Provide first line support for any information technology issues and problems
  • Provide assistance by phone, email and/or using a ticket management system
  • Record all issues within an ITSM system
  • Track issues to resolution
  • Update the internal knowledgebase with issue resolution details
  • Monitor, troubleshoot and escalate alerts
  • Escalate problems as required to Tier 2 and Tier 3 support teams
  • Act as a liaison between customers and technical escalation teams / 3rd parties
  • Proven track record with customer service skills
  • Exceptional communication skills, both verbal and written
  • Possess the ability to work under pressure in a fast moving environment

Interviews are taking place this week please submit your CV for immediate consideration.