Job Description

Our Watford based client requires an IT Support Engineer for an initial 3-month contract to assist customers with face to face, deskside and remote support.

Responsibilities 

  • Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment, diagnosing and resolving IT hardware and software problems, configuring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s
  • To provide local assistance in the delivery of IT solutions and be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
  • Travel to satellite offices when required to provide deskside support
  • Become involved in the implementation of best practice across Business areas, by providing informal training and advice on the effective use of the firm’s hardware and software.
  • Assist IT colleagues within Local Support by sharing information, knowledge transfer and experience sharing
  • Complete Local Support admin duties

Key Skills & Experience 

  • Good all-round knowledge of IT and its use within a business environment for a minimum of 1 year.
  • Key knowledge required – Win7/10, MS Office 2013, O365, iOS, laptop hardware fault diagnosis and repair
  • Desirable experience – Mac OS, SQL, ServiceNow
  • Will have worked within a Customer Services environment with strong customer service skills and been involved in relationship management.
  • Must have a flexible approach to working hours

Interviews are taking place early next week with a view of the right candidate starting as soon as possible. Please submit your CV for immediate consideration.