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Job Description

Skills: IT Support, IT Support Analyst, First Line Support, 1st Line Support, Desktop Support, Deskside Support, Deskside Engineer, Service Desk Analyst 

Our industry leading client requires a IT Support Analyst for a long term contract engagement to be based out of their Guildford office in Surrey. 

Due to their continued growth and success they are looking to add to their exisiting team, you will be responsible for assiting users with a range of IT Support issues both in person and remotely. This is a perfect role for someone with 12-18 month experience in IT Support as it will give you the platform to take your career onto the next level. 

Key Skills:

  • Provide prompt and professional 1st Line Support to the user base according to SLAs
  • To log incident calls using the CRM support desk system
  • Ensure all support calls are effectively managed with minimum disruption to the client
  • Support issues are responded to and resolved to plan and/or within agreed timescales
  • Provide regular feedback to customers regarding the progress of support call status
  • Review, react and resolve to issues reported via real time monitoring alerts

Interviews are taking place onsite from Monday the 18th of February, so please submit your CV for immediate consideration.