Job Description

Main Duties and Responsibilities

  • Provide 1st line and 2nd line onsite and remote technical support services to our clients contract customers, in line with personal skill sets
  • Resolve issues in a competent manner, whilst communicating professionally with the customer and members of the Service Desk, Infrastructure and Professional Services teams
  • Prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements
  • To be responsible for completing specific technical projects as designated by the Service Management Team e.g. Service Transitions, Projects and deployments
  • Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs

Essential Experience & Attributes

  • Be able to demonstrate IT related problem-solving skills
  • IT infrastructure support working across a range of up to date technologies including desktop/laptop/printer hardware, Office 365, Exchange 2013, Windows 10, Active Directory, Apple OSX and iOS, deployment technologies SCCM/WSUS/MDT
  • Professional Profile Pre-requisites include minimum of two years’ experience in a similar technical role
  • Full clean driving licence

Essential Security Checks

  • Baseline Personnel Security Standard (BPSS) pre-employment checks
  • Security Check (SC)