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Job Description

Our leading client requires an IT Administrator for an initial 3-month contract role based onsite in Canary Wharf.

Key Responsibilities

  • Assisting senior Engineer with queue management at the IT walk up service.
  • Meet and greet users.
  • Ensure all tickets are logged (ensuring that we obtain the correct and as much detail as possible for each ticket)
  • Processing all Leavers Laptops
  • Performing build room checks
  • Ticket Logging, handing out IT Consumables
  • IT Consumables stock checks and management (including reporting)
  • Data Locker checking and quality checks
  • Performing routine know fixes (under the supervision of an engineer)
  • Supervising users at the Virtual PC to obtain help from the Service Desk.
  • Performing ticket quality checks (ensuring that engineers update their tickets, chasing age tickets etc.)
  • Assisting Trainee Engineers with call monitoring.
  • To be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
  • Act as IT liaison and become involved in the implementation of best practice across Local Support. Help colleagues within Operations by sharing information, knowledge and experience.
  • Complete Local Support duties (e.g. team controlling, issue of IT consumables, asset and warranty management) following agreed processes in a timely fashion ensuring data provided is complete and accurate.

Key Skills & Experience

  • Guidance and advice from Senior Engineer and Team Leader and when appropriate Local Support Manager and others across IT Services as required.
  • Must be able to seek assistance when required, plan own workload effectively and be capable of escalating team/technical issues in a professional manner to either Team Leader or Senior Technical Engineers.
  • Must be capable of working on their own initiative within the procedures and guidelines.
  • The ability to communicate with all levels of staff, management and up to Partner level.  The main contacts will be within the Business and liaison with other UK IT colleagues.

Technical Requirements

  • Experience of call logging & reporting in an ITSM tool preferably Service Now.
  • Good knowledge of IT operating systems
  • Good organisational skills
  • Good customer service skills
  • Good Microsoft Office skills

Please submit your CV for immediate consideration


This job has now been filled but you may be interested in:

 

Deskside Support Engineer

£120 - £150

Skills: Deskside, Technical Support, Deskside Support, Service Desk, IT Support, First Line Support, 1st Line Support 

Our Canary Wharf based client requires an Deskside Support Engineer  for an initial 3-month contract to assist customers with face to face, deskside and remote support.

Responsibilities 

  • Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment, diagnosing and resolving IT hardware and software problems, configuring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s
  • To provide local assistance in the delivery of IT solutions and be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
  • Travel to satellite offices when required to provide deskside support
  • Become involved in the implementation of best practice across Business areas, by providing informal training and advice on the effective use of the firm’s hardware and software.
  • Assist IT colleagues within Local Support by sharing information, knowledge transfer and experience sharing
  • Complete Local Support admin duties

Key Skills & Experience 

  • Good all-round knowledge of IT and its use within a business environment for a minimum of 1 year.
  • Key knowledge required – Win7/10, MS Office 2013, O365, iOS, laptop hardware fault diagnosis and repair
  • Desirable experience – Mac OS, SQL, ServiceNow
  • Will have worked within a Customer Services environment with strong customer service skills and been involved in relationship management.
  • Must have a flexible approach to working hours

Interviews are taking place early next week with a view of the right candidate starting as soon as possible.

Please submit your CV for immediate consideration.

IT Operations Executive

£25000 - £35000

IT Operations Executive

£25,000 - £35,000

London

Permenant

We are growing, and are an efficient and highly professional IT recruitment business of over 20 years. We comprise 35 colleagues over two offices.

We have invested heavily in our own IT systems. To maximise our future performance and levels of service we wish to make even greater use of these, so now seek a knowledgable and highly driven IT enthusiast to join us.

Key areas of focus will be:

• Maximising the effectiveness and functionality of our CRM system (Adapt)

• Taking full responsibility for its efficient use by our users

• Training new and existing users to use it efficiently and to the business’ minimum standards

• Achieving appropriate integration of our various systems, phone, email, job boards, internal company display screens, website and various social media platforms

• Organising various timely reports and MI

• Communicating with our suppliers and partners including our outsourced IT support partner and telephone service provider

In addition to possessing the above skills, we seek a colleague who is also, outgoing, proactive, communicative, punctual and highly enthusiastic about all things technology.

If this sounds like a good fit please apply with an up to date copy of your CV for immediate consideration.

It Administrator

£80 - £90

IT Administrator

Location: Canary Wharf (Canada Square)

Pay:  £80 - £90 per day

Days: FT Monday - Friday

Contract Duration: 3 months

IT Administrator, IT Administration, Technical Stock Take, Stock check, Technical Administrator

An excellent opportunity has arisen for an experienced IT Administrator to work for a fantastic company based in Canada Square, London.

The successful candidate will have excellent IT Administration experience alongside fantastic customer service skills, being responsible for the following day to day tasks:

Leavers:

  • Process leaver PCs (stage 2 - no interaction with users at the VisIT Bar)
  • Facilitate equipment collections;
  • Process mobile phones;
  • Deal with leavers queries (ie escalations from HR and IDE).

Consumables:

  • Deal with consumable queries
  • conduct consumable counts
  • order consumables
  • re-stock consumable items

Stock Checks:

  • Conduct regular loan laptop stock checks
  • Conduct regular hardware parts stock checks

Quality checks:

  • Conduct regular checks of the equipment in the build room (ie loan laptop shelves, work in progress shelf)
  • Check and clear datalockers
  • Perform EOF build room checks

Meetings:

  • Organise and run huddle meetings
  • Be responsible for the Values day IT presentations.
  • Admin side of projects
  • Communicate with end users;
  • Chase users;
  • Collect information;
  • Write reports.

VisIT Bar management:

  • Be the "face of the VisIT Bar"
  • Manage all walk-in users (meet and greet, provide with a guidance)
  • Provide with consumables
  • Collect returned devices
  • Provide with loan laptops when necessary
  • Collect and wipe loan laptops
  • Provide with consumables
  • Collect returned devices
  • Provide with loan laptops when necessary
  • Collect and wipe loan laptops

If this is the right opportunity for you, apply today.

Systems Consultant

£45000 - £60000

IDPP is currently recruiting for Systems Consultant to join a leading technology and network managed service provider on a full-time basis. From Public Safety to Defense, Transport to Service Provider – when it matters most, they deliver. Every time you pick up the phone, surf the Internet, travel on a motorway, catch a train, bus or tube, or even dial 999; chances are that our client has enabled the technology to make this happen.

Role Profile:

Within the role of Systems Consultant, you will be required to work closely with a number of departments such as Account Management, Business Development, Procurement, and Bid Management to provide technical solutions. The role demands the development and maintenance of strong working relationships with both suppliers and customers.

Main Responsibilities:

  • Consulting - Delivery of consultancy advice to customers in accordance with the agreed scope of work and timescales. Presentation of consultancy deliverables in the form of reports and slides
  • Solution Development - Development of generic solutions to industry needs and requirements, including the identification and integration of innovative products and services from new/existing technology partners
  • Pre-Sales - Creation and costing of solutions in response to customer requirements. Description of solution details and compliances within the required proposal format. Presentation of the solution to customers
  • Implementation - Handover and support to the implementation team for those contracts resulting from the above stages
  • Support - Handover and support to the service support team for those contracts resulting from the above stages

Requirements:

  • Excellent track record of successful delivery of complex projects within the Emergency Services sector
  • Experience of working in the ICT industry
  • Broad technical knowledge of Infrastructure, Application and Cloud products/solutions including technologies such as Microsoft Azure, AWS, Data Centres, Office 365 and CRM
  • Experience of applying security principles to solutions in line with best practice
  • Ability to create and drive digital strategy
  • Working Knowledge of Health and Safety and Environmental legislation
  • Understanding all the needs of the customer properly and being able to provide them with appropriate and precise solutions
  • Excellent financial and commercial awareness
  • Proven experience of managing complexity and change


Floorwalker - Windows 10 migration

£200 - £200

Floorwalker – Windows 10 migration. West London.

An experienced Floorwalker / Desktop Engineer is required by an IT Services company, for a short-term customer project around Windows 10 deployment. Tasks will focus around floorwalking and user support throughout the migration, as well as some standard desktop support work required by the end client.

To be considered we are looking for:

  • Experience upgrading Windows 7 to Windows 10
  • Experience in post-deployment floorwalking
  • General all-round desktop support skills
  • Excellent customer facing skills – ability to work closely with users in a professional manner
     

Please apply with CV for consideration; shortlisting will take place this week.