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Job Description

Our leading client requires an IT Administrator for an initial 3-month contract role based onsite in Canary Wharf.

Key Responsibilities

  • Assisting senior Engineer with queue management at the IT walk up service.
  • Meet and greet users.
  • Ensure all tickets are logged (ensuring that we obtain the correct and as much detail as possible for each ticket)
  • Processing all Leavers Laptops
  • Performing build room checks
  • Ticket Logging, handing out IT Consumables
  • IT Consumables stock checks and management (including reporting)
  • Data Locker checking and quality checks
  • Performing routine know fixes (under the supervision of an engineer)
  • Supervising users at the Virtual PC to obtain help from the Service Desk.
  • Performing ticket quality checks (ensuring that engineers update their tickets, chasing age tickets etc.)
  • Assisting Trainee Engineers with call monitoring.
  • To be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
  • Act as IT liaison and become involved in the implementation of best practice across Local Support. Help colleagues within Operations by sharing information, knowledge and experience.
  • Complete Local Support duties (e.g. team controlling, issue of IT consumables, asset and warranty management) following agreed processes in a timely fashion ensuring data provided is complete and accurate.

Key Skills & Experience

  • Guidance and advice from Senior Engineer and Team Leader and when appropriate Local Support Manager and others across IT Services as required.
  • Must be able to seek assistance when required, plan own workload effectively and be capable of escalating team/technical issues in a professional manner to either Team Leader or Senior Technical Engineers.
  • Must be capable of working on their own initiative within the procedures and guidelines.
  • The ability to communicate with all levels of staff, management and up to Partner level.  The main contacts will be within the Business and liaison with other UK IT colleagues.

Technical Requirements

  • Experience of call logging & reporting in an ITSM tool preferably Service Now.
  • Good knowledge of IT operating systems
  • Good organisational skills
  • Good customer service skills
  • Good Microsoft Office skills

Please submit your CV for immediate consideration