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Job Description

Skills: Genesys, 3rd Line Engineer, Genesys Engineer, Genesys HA SIP deployments, Genesys eServices, Genesys platform SDK, Gplus

Our IT Services Solution Client is looking for a 3rd Line Gensesys Engineer to work on design and complex faults on a core Genesys platform.

You would work on a customer site and look at routing strategies and working with end users, supporting and maintaining the highly resilient cloud based core of the platform.

Required Skills/Experience

  • Previous experience utilising Genesys (mandatory) and related Contact Centre technologies such as voice recording, work force planning and quality assurance demonstrating a working knowledge of their architecture, technical components and how they support a customer's business environment
  • Demonstrable experience of designing tooling to allow best in class proactive service management
  • Very strong interpersonal and stakeholder sills
  • Strong track record of resilient and real time systems engineering for critical services
  • Demonstrable track record of managing complex, multi-vendor platforms
  • Expert level skills are essential in 2 or more of the following areas
  • Genesys deployment in a Windows environment with SQL Server DBA skills
  • Genesys HA SIP deployments (including business continuity)
  • Genesys eServices (email and Chat)
  • Genesys platform SDK and Gplus
  • Genesys Historic Reporting
  • Genesys Real Time reporting
  • Web Server and Load balancer deployments
  • Genesys platform management tools and AD integration including trusts and federations

This is a 6 month initial contract with interviews taking place from Monday the 24th of June onwards, please submit your CV for immediate consideration. 

This job has now been filled but you may be interested in:


IMS Technical Lead - Virtualisation Experience Essential

£450 - £450

IMS Technical Lead - Virtualization experience essential


3-6 months

£450 per day

An excellent new position has arisen for an IMS Technical Lead who has strong virtualisation knowledge & experience, to join a dedicated team at an exciting point in a leading telecommunication providers development.


The successful person will have the following experience and skills:

• Extensive Testing life cycle Experience

• Working experience on Agile delivery

• Virtualisation knowledge - VNF, VmWare

• Experience working with Cloud provider/solution (public, private, agile)

• Extensive knowledge of IMS core signalling and service flows

• Working experience on IMS components and elements 

• Knowledge on automation/ integration tools like Jenkins, cucumber, and python scripting

• Knowledge of major cloud service providers, like AWS, Azure etc.

• Basic understanding of Infrastructure as Code (Programmable Infrastructure), and how you can achieve that by using tools like Puppet, Chef, Ansible etc.

• Knowledge of software containerization platforms like Docker and container orchestration tools like Kubernetes and Docker Swarm


If interested, please apply with CV if you meet the above criteria.

Technical Lead - IMS/RAN Performance

£450 - £450

Technical Lead - IMS/RAN Performance


3-6 months

An excellent new position has arisen for a Technical Lead - IMS/RAN (Radio Access Network) Performance  to join a dedicated team at an exciting point in a leading telecommunication providers development.

Essentially, we are looking for an experienced IMS/RAN Performance and configuration management, who has delivered VoLTE use cases for network improvement, in order to improve both user and network centric performance.

The successful person will have the following skills and experience:

• Experience with IMS/RAN Performance and Configuration management

• Delivered VoLTE, RAB e2e use cases for network improvement (quality, retainability, accessibility and call setup time)

• Experience in working in project delivery or leading technical role in improving both user and network centric performance

• Experience in either design, test or implementation of improvement on IMS or RAN components for tier I/II telco

• Knowledge of protocols, e2e call flows and network scenarios involving 4G RAN and VoLTE

• Knowledge on operating Performance tools for:

• Trend Analysis

• Performance dashboard

• Massive Data Analysis

• Network Optimization change planning

• Network Configuration change

• Cdata Collection/CDRs

• Deep dive analysis

• Experience working on performance project with tier I/II telco on identifying performance issues, solution for problems with possible quick wins to implement, publish detailed Report (RCA, Valuable Insights, Corrective Actions, Signature mapping ), Use case agreement, developing scope for performance projects around HW SW Config, parameter settings, Node KPIs, Logs, Traces  etc.(as per requirements list)

• Worked on Drive test projects on Active Logs and Reports, Integration of Probes and data post processing

• Coordinate between the Drive test teams and the network functions on drive cdr’s and perform cdr analysis (MoS, DCR, CST, Failures) and validate the output to classify the problem domain (RAN, Transport, Voice Core, Packet Core)

If interested, please apply with CV for consideration.

Infrastructure Engineer

£40000 - £42000

My client is a leading technology company delivering ICT, mission-critical communication networks, operational systems and services. They are looking for an experienced infrastructure engineer to work with one of their Lewes based clients.

About the Role

Within the role of Infrastructure Engineer you will be responsible for both the design, development and implementation of short- and long-term solutions to IT needs through new and existing applications, systems architecture, network systems, infrastructure and the management of the IT infrastructure.

The ideal candidate for this role will have experience managing complex infrastructure environments, as well as experience of general technical project delivery. You should have fantastic engagement skills, with the ability to effectively communicate with clients and colleagues.

Key Skills

  • Experience designing, building and supporting Virtual Servers, networks, system integration
  • IT supporting systems and Infrastructure
  • Experience working to tight Service Levels
  • High quality documentation and design skills
  • Experience in a predominiantly Windows environment
  • Microsoft Office 365, deployment and management experience
  • Microsoft Sharepoint, design, deployement and management experience
  • Microsoft Exchange management experience
  • SQL Server
  • Virtualisation technologies, preferably VMware
  • Great stakeholder management skills
  • Excellent communication and interpersonal skills


  • 33 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  • A range of family friendly policies including childcare vouchers
  • Occupational health support