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Job Description

Skills: First Line Support, 1st Line Support, IT Support, IT Technician, Local Support Engineer, Hardware Fix, Software Fix 

Our industry leading client requires a talented First Line Support Analyst for a long term contract engagement to be based out of their Dudley offices. 

Key Responsibilities:

  • Take calls from customers and log their tickets
  • Assigning tickets that can’t be resolved to 2nd Line Support
  • Remotely connecting to customers for training and support
  • Work to agreed SLA’s such as ticket quality and customer satisfaction

Things you need:

  • Experience with 1st Line Support
  • Strong experience of working with bespoke software and hardware
  • Understanding of Windows 
  • Experience of using remote access tools

Initially please submit your CV for immediate consideration. 

This job has now been filled but you may be interested in:


Bid Writer

Excellent Benefits

Our client; a UK Leader in Technology are seeking to expand their Bid Writing Team based in Warwick reporting to the Head of bidding- Transport.

This is a permanent opportunity which would suit a Bid professional who would like to expand their existing career and develop.

Role Responsibilities:

  • High-quality content and responses for Bid and Proposal submissions for the Transport business.
  • Contribute to developing win strategy and interpreting strategy into written responses, aligning responses with overall value proposition.
  • Craft responses uniquely for the opportunity and work with Subject Matter Experts to ‘smooth’ technical writing without changing technical propositions.
  • Participate in workshops and method development events to information gather.
  • Develop high-quality re-usable content for use in future Bids and Proposals to be stored within Bid library)

Experience/ Qualifications required:

  • Experience in the production of high-quality content and responses for Bids, Proposals and product documentation.
  • Experience in gathering information, working closely with Subject Matter Experts and bid management teams to deliver winning responses.


  • A degree in English/Computer Science/Engineering or equivalent experience and qualifications is desirable but not essential
  • Strong Microsoft Office skills.
  • Excellent writing and editing skills
  • Demonstrable experience of winning as part of high performing and efficient Bid team

If this is of interest, please apply today for immedate consideration