Skills: First Line Support, 1st Line Support, IT Support, IT Technician, Local Support Engineer, Hardware Fix, Software Fix
Our industry leading client requires a talented First Line Support Analyst for a long term contract engagement to be based out of their Dudley offices.
- Take calls from customers and log their tickets
- Assigning tickets that can’t be resolved to 2nd Line Support
- Remotely connecting to customers for training and support
- Work to agreed SLA’s such as ticket quality and customer satisfaction
Things you need:
- Experience with 1st Line Support
- Strong experience of working with bespoke software and hardware
- Understanding of Windows
- Experience of using remote access tools
Initially please submit your CV for immediate consideration.