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Job Description

Skills: Service Desk Analyst, First Line Support, Desktop Support, 1st Line, Service Desk, IT Support, Deskside, IT Support, IT Engineer, Support, Floorwalker, Remote Support 

Our market leading Bristol City centre based client requires a First Line Support Analyst to join their team to help support their customers with a range of software and hardware issues. 

Assist customers face to face and remotely with a focus on troubleshooting issue at the user’s desk or manage walk-ins to their onsite support desk. 

Responsbilities & Skills:

  • Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment.
  • Diagnosing and resolving IT hardware and software problems.
  • Cnfiguring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s
  • Good all round knowledge of IT and its use within a business environment for a minimum of 1 year.
  • Key knowledge required – Win7/10, MS Office 2013, O365, iOS, laptop hardware fault diagnosis and repair
  • Desirable experience – Mac OS, SQL, ServiceNow

Interviews are taking place week commencing Monday the 17th of June please submit your CV for immediate consideration.