First Line Support Analyst

Skills: 2nd Line Support, Second Line Support, IT Support, IT Technican, ITIL, Service Management, Technical Analyst, 

An IT managed service provider requires a 2nd Line Support Engineer for a long term contract to be based out of their Guildford office location. 

This role will sit within the Technical Delivery team in an area that supports the day to day operation of the IT Services for the organisation. 

2nd Line Support Responsibilities: 

• Ensure assigned call requests and incidents are resolved in a timely manner to meet defined service level targets
• Problem Determination & Root Cause Analysis; Troubleshooting Integration Errors and Workplace related customer issues
• Accountability for locally held stock of Desktop/Laptop,/Tablet hardware and other peripherals e.g. printer, display screens, docking stations etc. that are used to fulfil requests, ensuring Asset Procurement and Stock Control processes are followed
• Adherence to agreed SLA’s in relation to Production availability and incident Management

Required Education, Skills and Qualifications

• Minimum 3 years’ experience in a technical support environment with a very strong all round technical competence
• ITIL Foundation Certificate in IT Service Management
• Excellent knowledge of: Desktop PC's and operating systems (Windows XP/Windows7/Windows8), networking and firewalls
• Experience with: Anti-virus software management and rollout, backup technology, server installation, terminal server, IT security, data replication technologies
• Experience in server set up, configuration and support - in particular small business server 2003/8 and server 2003/8, Exchange 2003/7/10
• Ideally Microsoft qualified.

Interviews will take place on the 21st and the 22nd of November, please submit your CV for immediate consideration. 

1^st Line Service Desk Support

Location: Fareham

Pay: £100 - £110 per day

Days:  Working on a; 4 days on 4 days off shift rota basis FT. Monday – Friday (plus 1 weekend per month) The first one-two weeks will be 9-5 (five days per week).

Hours:  9-5 in the first two weeks, then 8:00 – 17:30 and 10:00 - 19:30 4 on 4 off rota

Contract Duration: ASAP - 3 months contract (potential to go permanent)

1^st Line Service Desk Support, IT Service Desk, Technical Support, 1^st Line Query handling

An exciting opportunity has arisen to start working for a multinational beauty brand, as a 1^st Line Service Desk support.

The successful candidate will have 1^st Line Support experience and IT understanding, dealing with iPad password re-sets, stock/pricing information, and system updates alongside excellent ability to communicate clearly.

Essential Requirements:-

• Experience of working in an I/T 1^st Line Support role
• Excellent clear and concise communication skills alongside a helpful manner
• Flexibility to work weekends at least once a month
• Good problem-solving skills

If this role is of interest and fits your skillset well, please apply with your CV today.

Shortlisted candidates will be contacted ASAP.

Skills: Infrastructure Architect, Architect, Infrastructure, Architecture, Roadmaps, Data Centre, Designing, Planning, Virtual Hosting, Cloud Hosting

Our Stansted based client has a unique and exciting opportunity for an Infrastructure Architect to join them on a 2-year fixed term basis. You will work as park of a central team of architects who are responsible for defining and designing the IT capabilities that will underpin the organisations long term aims.

There is a mixture of onsite data centres and offside provided and public cloud environments that provided physical and virtual hosting capabilities.

You will be responsible for designing the capabilities required, delivering roadmaps and change plans, and will participate in project governance ensuring that deliveries in line with and delivering the roadmap.

Essential technical skills:

• Infrastructure subject matter expert
• Architectural modelling, design and road mapping
• Demonstrable success in delivering roadmaps and designs in a similarly sized organisations: multiple data centres, 30,000 indirect employees, national footprint with global satellite sites, hundreds of servers
• Minimum of 5 years’ experience of Infrastructure Architect

Desirable technical skills:

• Network subject matter expert
• Experience of airport development projects
• TOGAF or equivalent qualified

General business skills:

• A degree level qualification and/or equivalent experience in a relevant field
• Excellent written and verbal communication skills.
• Extensive experience interacting with senior level executives.
• Proven ability to complete projects and achieve results in an ambiguous work environment
• Proven ability to establish and articulate a vision, set goals, develop and execute strategies, and track and measure results
• Proven ability to work within a matrixed team to achieve expectations
• Proven strong negotiating and consensus building abilities
• Ability to work well and deliver under pressure
• Excellent people and stakeholder management skills
• Experience of working within PRINCE2, and RIBA or equivalent structured projects

Our client are looking to conduct interviews over the coming weeks, please submit your CV for immediate consideration

Skills: First Line Support, 1st Line Support, Service Desk Analyst, Helpdesk Analyst, Technical Support 

Our market leading client requires a Service Desk Analyst for a 4-month project to be based out of their Marlow office.

This role is to help ease a backlog of outstanding incidents and requests,

Responsibilities & Experience: 

• Address outstanding incidents and requests on bulk

• Answer all incoming calls to the Service Desk in a professional, confident and timely manner
• Provide first line support for any information technology issues and problems
• Provide assistance by phone, email and/or using a ticket management system
• Escalate problems as required to Tier 2 and Tier 3 support teams

Interviews are taking place this week, please submit your CV for immediate consideration

Cloud (VMware) Engineer

Location: Camberley

Pay: £45’000 - £55’000 per annum

Contract: Permanent

Senior Technical Engineer, Cloud VMware, threat detection, Customer service provider, Network Security

Do you want to be part of a highly rewarding and trustworthy team, working and growing with the biggest names in the Transport sector?

A fantastic permanent opportunity has arisen to work within a leading provider of Technology services in the Camberley area. The successful individual will be a hardworking, dynamic, and dedicated Senior Focal Engineer, Cloud VMware Specialist, highly skilled in delivering exceptional customer service.

Key Duties:

• Act as a technical lead within their nominated customer account for both internal and external requirements.
• Act as an internal technician escalation point
• Mentor/coach internal resources
• Train internal engineering staff and customers’ incidents and report where necessary on nominated accounts
• Add value by highlighting trends, security threats or technical bulletins, which may impacts customers
• Be responsible and accountable for all documentation and technical information relating to customer networks
• Adhere to internal and external processes with regard to task allocation, completion, reporting and change. This includes updating all parties and associated documentation
• Assist with proof of Concept scenarios, Type Approval activities and pre/post-change lab testing in both customer facing and lab spaces
• To help in creation of TA, POC, RFC, WI, and SoW documentation
• Perform comprehensive peer review of engineering technical documentation
• Assist and/or lead in the pre-staging of equipment installed on customer sites as part of projects or installs
• Attend, as required, customer facing meetings; support reviews, project roadmap, monthly service reviews and weekly incident reviews
• Take the lead in value-add projects and innovations
• Produce and Peer Review Low Level Designs
• Be involved in the creation and peer review of HLD
• To lead TA and POC activities

Essential Requirements

• VCP – vmwARE Certified Professional 6 – Data Centre Virtualization
• VCP – VMWare Certified Professional 6.1 – Network Virtualization

Skills

• Technically leading from the front
• Excellent work ethic and a strong sense of pride and ownership
• Remaining hands-on with relevant technology
• Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
• Knowledge sharing
• Strives for continuous improvement, delivers and supports new processes and directions
• Excellent customer facing and presentation skills
• Demonstration of a positive and supportive attitude

Experience

• Excellent verbal and written communications
• Leadership qualities
• Presentation skills
• Technical skills
• Problem solving skills
• Commercial/business awareness
• Ability to work independently or as an integral part of a team

Employee Benefits….

• 33 days holiday, including public holidays, plus the option to buy or sell five days each year
• Company pension scheme
• A range of family friendly policies including childcare vouchers
• An employee-funded car leasing scheme
• Occupational health support
• Fantastic rewards scheme

Please apply today if you are suitable and interested.

Skills: Security Clearance, SC Cleared, Security Cleared, First Line Support, 1st Line Support, Service Desk Analyst, Helpdesk Analyst, Technical Support 

Our market leading client requires a Security Cleared Service Desk Analyst for a 4-month project to be based out of their Marlow location.

This role is to help ease a backlog of outstanding incidents and requests, please note due to the nature of this project you will need to be SC Cleared or be eligible to undergo the clearance process. 

Responsibilities & Experience: 

• Address outstanding incidents and requests on bulk
• Answer all incoming calls to the Service Desk in a professional, confident and timely manner
• Provide first line support for any information technology issues and problems
• Provide assistance by phone, email and/or using a ticket management system
• Escalate problems as required to Tier 2 and Tier 3 support teams

Interviews are taking place this week, please submit your CV for immediate consideration

Skills: SC Cleared, Security Cleared, Security Clearance, SC, Service Desk Manager, Service Desk, Support, Technical Support, Service Analyst, 

Our market leading client requires a Security Cleared Service Desk Manager for an initial 4 month contract to be based out of their Marlow head office. In performing this role you will be responsible for managing the resolution of a backlog of service requests and incidents. 

Please note due to the nature of this project you will be required to have a valid Security Clearance. 

Responsibilies: 

• Assigning incoming calls and emails accordingly, including assigning tickets to yourself.
• To manage the multi-discipline service desk function, ensuring quick transparent communication to customers across the organisation, including remote workers and regional offices
• Taking a lead and champion role in the use and ongoing development of propriety system management tool
• Progress any assigned technical support calls through to resolution within agreed contracted service levels, requesting assistance, and escalation if required
• Assign and update all assigned support tickets promptly and in full, escalating where required.
• Monitoring all assigned Technical Support tickets for completeness.
• Liaising across 1st to 3rd support teams and working through escalation process for more problematic Support tickets.

Our client are conducting interviews this week so please submit your CV for immediate consideration. 

Systems Administrator – MS Dynamics 365 / Microsoft CRM

A leading technology service provider requires an experienced Dynamics 265 specialist for a project onsite with of their clients in the Emergency Services sector. Location is East Sussex, and is expected to last 9 months initially.

We are looking for an MS Dynamics 365 administrator to support the MS Dynamics 365 platform, and will provide subject matter expertise for enhancements and ongoing project work.

Responsibilities:

• Act as an escalation point for all Microsoft CRM / Dynamics 365 incidents.
• Carry out administration tasks to support the platform, such as database maintenance, systems maintenance, customisation & development.
• Be proactive around monitoring alarms raised by the platform, and investigate as appropriate.
• Provide subject matter expertise in customer meetings.
• Support the customer with general BAU tasks.
• Assist with projects and bid work, around Dynamics 365 requirements.

Requirements:

• Proven experience in an administration capacity around Dynamics 365 CRM.
• CRM customisation skills.
• Knowledge of SQL reporting.
• Excellent communication skills; ability to work with users at all levels and in a customer facing role.  
• Excellent analytical and problem-solving skills.

This is an excellent opportunity to work with a leaving provider of technology services to leading names in transport and public safety. There may be the opportunity to move into a permanent position for the right candidate, should this be of interest.  

Please apply with CV for further details.

CRM Technical Systems Administrator

9 Month Contract

Location Lewes

Daily Rate Neg

My client a major player in the service industry, they are currently looking for a Technical Systems Administrator on a 9 month contract. You will be responsible for supporting the Microsoft Dynamics 365 platform, providing technical expertise for future enhancements and project delivery as part of the wider service offering.

Key Skills

• Systems maintenance for the Dynamics 365 platform
• Database maintenance
• Application customisation and development
• Assessing patching requirements based on MS recommendations
• Acting as Design resource for future systems enhancements for the Dynamics platform
• Providing support to the project management team to enable successful delivery of the project
• Undertaking project tasks for work-packages under the administrators remit
• Liaising with 3rd parties on behalf of the customer
• Providing customer liaison and stakeholder management as and where required.
  Liaising with managers and business owners across the busines
• Generating Request for Change documentation in support of planned work on the Dynamics platform
• Initial impact assessment of Change Requests – prior to peer review
  Ownership and personal responsibility to help ensure the successful completion of a contract
• Highlighting and managing risks & issues pertaining to the platform