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Job Description

Desktop Support Engineer (2nd Line)

Location: Glasgow

Salary: £130 per day

Days: FT Monday – Friday 

Contract Duration: 3 months

Desktop Support, Windows 7/8/10, Active Directory, Customer Facing, IT Services.

A leading IT Managed Services business requires a Desktop Support Engineer based in Glasgow. The Engineer will deliver various IT support services at the customer site, focused around resolving IT problems, configuring PC’s, installing, upgrading and replacing core hardware and software. Other responsibilities will include: assisting project teams for IT implementations, installations and upgrades; and asset & warranty management;

To be considered, candidates will have:

  • Proven experience in a 2nd line Desktop Support capacity.
  • Experience providing support both by phone and deskside.
  • Experience of call logging & reporting in an ITSM tool preferably Service Now.
  • Working knowledge of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office
  • Knowledge of Microsoft Technology including AD, SCCM.
  • Good understanding of computer systems, mobile devices (iPhone) and other products
  • Excellent customer service skills.
  • Ability to troubleshoot technical problems with enthusiasm.
  • A flexible approach and good team working skills.

This is an excellent opportunity to join a successful service provider, working alongside one of their largest Global accounts.

Please apply with CV for immediate consideration.

This job has now been filled but you may be interested in:


Network Engineer

£250 - £350

Job Overview:

Supports and provides input into the design, architecture, implementation, security and support of large multi-site, multi-vendor MPLS network communication environments. 


Major Accountabilities:

•Manage and implement network projects. 

•Develop detailed requirements for upgrading existing corporate and company’s networks, as well as re-architecting network segments in order to facilitate new requirements, technologies and growth. 

•Resolve network communications and operations problems impacting customer or backbone access and performance globally. 

•Participate in telecommunications-related initiatives. 

•Research and develop innovative solutions around unified network solutions. 

•Supports assigned regional projects, which include responsibility for planning; time and cost control; resource utilization and implementation. 



•Bachelors degree in Computer Science, Math, or Engineering or equivalent combination of education and experience.

 Knowledge / Experience: 

•1 to 3 years of overall IT experience in the following areas: 

•Networking, including LAN/WAN, Firewalls, wireless and Security technologies. 

•Experience with TCP/IP protocol communications. 

•Thorough knowledge of Cisco’s product portfolio. 

•Thorough knowledge of Project Management methodology and best practices.  


Skills/ Abilities: 

•Strong verbal and written communications skills. 

•Self starter with demonstrated listening skills and the ability to work effectively as a team member. 

•Ability to employ network diagnostics, BGP, SNMP, VPN, SSH, MPLS technologies. 

•General supervision, work may be reviewed after action is taken.  

Work Conditions: 

•Supports a 7 by 24 Global Network. 

•May require occasional travel.