Deskside Support Engineer

Job Description

Skills: Deskside, Technical Support, Deskside Support, Service Desk, IT Support, First Line Support, 1st Line Support 

Our Canary Wharf based client requires an Deskside Support Engineer for an initial 3-month contract to assist customers with face to face, deskside and remote support.

Please note this is a contract role and the max day rate is at £140 per day. 

Responsibilities 

• Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment, diagnosing and resolving IT hardware and software problems, configuring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s
• To provide local assistance in the delivery of IT solutions and be involved, often as part of a project team, for IT implementations, installations and upgrades. This function may also include client site support for core products.
• Travel to satellite offices when required to provide deskside support
• Become involved in the implementation of best practice across Business areas, by providing informal training and advice on the effective use of the firm’s hardware and software.
• Assist IT colleagues within Local Support by sharing information, knowledge transfer and experience sharing
• Complete Local Support admin duties

Key Skills & Experience 

• Good all-round knowledge of IT and its use within a business environment for a minimum of 1 year.
• Key knowledge required – Win7/10, MS Office 2013, O365, iOS, laptop hardware fault diagnosis and repair
• Desirable experience – Mac OS, SQL, ServiceNow
• Will have worked within a Customer Services environment with strong customer service skills and been involved in relationship management.
• Must have a flexible approach to working hours

Interviews are taking place early next week with a view of the right candidate starting as soon as possible.

Please submit your CV for immediate consideration.