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Job Description

Skills: Service Desk Analyst, First Line Support, Desktop Support, 1st Line, Service Desk, IT Support, Deskside, IT Support, IT Engineer, Support, Floorwalker, Remote Support 

Our market leading Bristol City centre based client requires a Deskside Support Engineer to join their team to help support their customers with a range of software and hardware issues. 

Assist customers face to face and remotely with a focus on troubleshooting issue at the user’s desk or manage walk-ins to their onsite support desk. 

Responsbilities & Skills:

  • Provide deskside support and deliver hardware break fix solutions to the Business in a Win7/10 and Mac OS environment.
  • Diagnosing and resolving IT hardware and software problems.
  • Cnfiguring PC’s, installing, upgrading and replacing core hardware and software, within specified SLA’s
  • Good all round knowledge of IT and its use within a business environment for a minimum of 1 year.
  • Key knowledge required – Win7/10, MS Office 2013, O365, iOS, laptop hardware fault diagnosis and repair
  • Desirable experience – Mac OS, SQL, ServiceNow

Interviews are taking place week commencing the 12th of November please submit your CV for immediate consideration. 

This job has now been filled but you may be interested in:


Network Engineer

£325 - £375

Skills: Network Engineer, Cisco, Checkpoint, Firewall, Network Engineering, Cisco Switching, SC, Security Cleared, Security Clearance

Our Managed Services Client requires a Security Cleared Network Engineer for an initial 3 month contract to be based out of their Swindon office. 

Key Responsibilies:

  • Ensure that all customer Network devices and solutions are implemented according to the agreed quality SLAs and KPIs.
  • Ensure build is completed right first time, meets requirements defined during the solution design phase.
  • Define and embed consistent build and operational processes to support on-going support activities, driving improvements.
  • Delivery of 3rd line technical support during core hours and via on-call rota (24x7) for managed and cloud Network devices across multiple client

Experience & Skills: 

  • Extensive exposure to network security and application network technologies.
  • Extensive operations experience (minimum of 5 years’ experience)
  • Experience of deploying, integrating and supporting enterprise scale, complex managed hosting or cloud solutions focussed on quality, speed and customer experience.
  • Ability to build strong relationships with key internal and external stakeholders and influence their decision making.
  • Demonstrable track record in identifying, driving and implementing continuous improvements
  • Demonstrate substantial practical skill in specific technical areas to achieve the role accountabilities at a high level of proficiency with following technologies Cisco ASA – Single/Multi Contexts, Checkpoint Firewalls, Cisco Switching & Routing – Catalyst/Nexus, Dynamic Routing protocols – BGP/OSPF, F5 LTM – Load Balancing, Bluecoat proxies, Arcsight ESM/Collector/Logger, Cisco ISE – TACACS plus others.

Please note due to the nature of the project and time constraints only candidates with current and valid SC Clearance will be considered. 

This is an immediate requirement please submit your CV for immediate consideration.  

Technical Project Manager

£400 - £420

Skills: Project Management, Project Manager, SC, Security Cleared, Contracts, Data Centre, Cloud, Hosting,

We have an exciting opportunity for a Security Cleared Technical Project Manager to join our Global Telecoms client to support them with the onboarding and negotiating of new contracts.

The role is crucial in supporting the key strategic growth areas within Cloud & Hosting and requires an experienced Project Manager to manage key revenue customers within it’s product practice. Working with Customer Programme Manager, the Technical Project Manager is responsible for ensuring that Complex Customer Solutions are delivered to Customers’ expectation.

Essential Knowledge & Experience

  • Strong project management experiences in technology (Data centre IT and Network)
  • Strong communication skills and proven experiences for challenging negotiation - the ability to address and influence others at all levels. 
  • Exceptional verbal and written customer communication skills to nurture and retain strong working relationships.
  • Excellent commercial awareness and stakeholder management experience
  • Working experience of using agile principles and methodology to support the project delivery activities i.e. using electronic Kanban Boards such as Jira.

Due to the nature of this project Security Clearance will be required and our client will transfer this over for the duration of the project.

Please submit your CV for immediate consideration, telephone interviews are scheduled to take place week commencing the 26th of November.