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Job Description

Cloud (NetApp) Engineer

Location: Camberley

Focal Engineer, Cloud, NetApp, NCIE, threat detection, Customer service provider, Technical Lead, Network Security Engineer, Cloud NetApp, Technical Team Leader

A fantastic permanent opportunity has arisen to work within a leading provider of Technology services in the Camberley area. The successful individual will be a hardworking, dynamic, and dedicated Technical Lead, qualified NetApp / NCIE Specialist, highly skilled in delivering exceptional customer service.

Key Responsibilities:

  • You will be a Technical Lead within your nominated customer account
  • Internal escalation point – mentoring and coaching internal resources, and training internal engineering staff and customers on products and solutions
  • Maintain awareness of all customers incident and report where necessary on nominated accounts
  • To add value by highlighting trends, security threats, or technical bulletins which may affect customers
  • To be responsible and accountable for all documentation and technical information relating to customer networks
  • To adhere to internal and external processes with regards to task allocation, completion, reporting and change. This includes updating all parties and associated documentation.
  • To assist with Proof of Concept scenarios, Type Approval activities and pre/post-change lab testing in both customer facing meetings; support reviews, project roadmap, monthly service reviews and weekly incident reviews
  • To take the lead in value-add projects and innovations
  • Produce and peer review low level designs
  • Ensure time sheets are accurate and submitted weekly against the correct booking codes approved via the Resourcing Team

Successfully considered applicants must demonstrate the following:-

  • NetApp Certifications
  • NCIE Specialist
  • Multi-vendor certification (desirable)
  • Design experience (desirable)
  • Leadership qualities, experience of technically leading from the front
  • Excellent verbal and written communication skills – Exceptional customer service skills
  • Commercial / business awareness
  • Excellent technical problem-solving skills
  • Excellent work ethic and a strong sense of pride and ownership
  • Remaining hands-on with relevant technology
  • Excellent positive rapport building – Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
  • Knowledge sharing
  • Strives for continuous improvement, delivers and supports new processes and directions
  • Excellent customer facing and presentation skills
  • Positive and supportive attitude

If this is already sounding fantastic, wait for the employee benefits….

  • 33 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  •  A range of family friendly policies including childcare vouchers
  • An employee-funded car leasing scheme
  • Occupational health support
  • Fantastic rewards scheme

If you are still reading and consider yourself matching to the above, then what are you waiting for?


This job has now been filled but you may be interested in:

 

Service Desk Analyst

£150 - £170

Skills: Service Desk Analyst, Deskside, Service Desk, First Line Support, 1st Line Support, IT Support, IT Technician, Local Support Engineer, Hardware Fix, Software Fix 

Our industry leading client requires a talented Service Desk Analyst for a long term contract engagement to be based out of their Guildford offices. 

Key Responsibilities:

  • Take calls from customers and log their tickets
  • Assigning tickets that can’t be resolved to 2nd Line Support
  • Remotely connecting to customers for training and support
  • Work to agreed SLA’s such as ticket quality and customer satisfaction

Things you need:

  • Experience with 1st Line Support
  • Strong experience of working with bespoke software and hardware
  • Understanding of Windows 
  • Experience of using remote access tools

Initially please submit your CV for immediate consideration. 

Second Line Support

£170 - £200

Skills: 2nd Line Support, Second Line Support, IT Support, IT Technican, ITIL, Service Management, Technical Analyst, 

An IT managed service provider requires a 2nd Line Support Engineer for a long term contract to be based out of their Guildford office location. 

This role would ideally suit someone with between 12-18 months experience in a 2nd Line Support role who is looking to further their experience. 

2nd Line Support Responsibilities: 

  • Ensure assigned call requests and incidents are resolved in a timely manner to meet defined service level targets
  • Problem Determination & Root Cause Analysis; Troubleshooting Integration Errors and Workplace related customer issues
  • Accountability for locally held stock of Desktop/Laptop,/Tablet hardware and other peripherals e.g. printer, display screens, docking stations etc. that are used to fulfil requests, ensuring Asset Procurement and Stock Control processes are followed
  • Adherence to agreed SLA’s in relation to Production availability and incident Management

Required Education, Skills and Qualifications

  • Minimum 12 to 18 months experience in a technical support environment with a very strong all round technical competence
  • ITIL Foundation Certificate in IT Service Management
  • Excellent knowledge of: Desktop PC's and operating systems (Windows XP/Windows7/Windows8), networking and firewalls
  • Experience with: Anti-virus software management and rollout, backup technology, server installation, terminal server, IT security, data replication technologies
  • Experience in server set up, configuration and support - in particular small business server 2003/8 and server 2003/8, Exchange 2003/7/10
  • Ideally Microsoft qualified.

Interviews will take place this week, please submit your CV for immediate consideration.