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Emma Richards

020 8334 7522

Job Description

Cloud (NetApp) Engineer

Location: Camberley

Focal Engineer, Cloud, NetApp, NCIE, threat detection, Customer service provider, Technical Lead, Network Security Engineer, Cloud NetApp, Technical Team Leader

A fantastic permanent opportunity has arisen to work within a leading provider of Technology services in the Camberley area. The successful individual will be a hardworking, dynamic, and dedicated Technical Lead, qualified NetApp / NCIE Specialist, highly skilled in delivering exceptional customer service.

Key Responsibilities:

  • You will be a Technical Lead within your nominated customer account
  • Internal escalation point – mentoring and coaching internal resources, and training internal engineering staff and customers on products and solutions
  • Maintain awareness of all customers incident and report where necessary on nominated accounts
  • To add value by highlighting trends, security threats, or technical bulletins which may affect customers
  • To be responsible and accountable for all documentation and technical information relating to customer networks
  • To adhere to internal and external processes with regards to task allocation, completion, reporting and change. This includes updating all parties and associated documentation.
  • To assist with Proof of Concept scenarios, Type Approval activities and pre/post-change lab testing in both customer facing meetings; support reviews, project roadmap, monthly service reviews and weekly incident reviews
  • To take the lead in value-add projects and innovations
  • Produce and peer review low level designs
  • Ensure time sheets are accurate and submitted weekly against the correct booking codes approved via the Resourcing Team

Successfully considered applicants must demonstrate the following:-

  • NetApp Certifications
  • NCIE Specialist
  • Multi-vendor certification (desirable)
  • Design experience (desirable)
  • Leadership qualities, experience of technically leading from the front
  • Excellent verbal and written communication skills – Exceptional customer service skills
  • Commercial / business awareness
  • Excellent technical problem-solving skills
  • Excellent work ethic and a strong sense of pride and ownership
  • Remaining hands-on with relevant technology
  • Excellent positive rapport building – Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
  • Knowledge sharing
  • Strives for continuous improvement, delivers and supports new processes and directions
  • Excellent customer facing and presentation skills
  • Positive and supportive attitude

If this is already sounding fantastic, wait for the employee benefits….

  • 33 days holiday, including public holidays, plus the option to buy or sell five days each year
  • Company pension scheme
  •  A range of family friendly policies including childcare vouchers
  • An employee-funded car leasing scheme
  • Occupational health support
  • Fantastic rewards scheme

If you are still reading and consider yourself matching to the above, then what are you waiting for?