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Job Description

My client is looking for an experienced 1st / 2nd Line IT Support Analyst so sit within their IT department based in Farnborough.

About the Role

The ideal candidate will be experienced in providing IT support, remotely, by e-mail and face-to-face. They will be customer focussed, with a confident, polite phone manner, maintaining a good rapport with all staff.The IT Support Analyst will be part of a rotating shift pattern, covering 06:30-19:30 Monday-Friday and including an out of hours on-call system.

Skills

  • Experience supporting users with infrastructure, hardware and software.
  • Advanced IT skills.
  • AD, Windows 10, Office 2013/2016/365, hardware, configuring PCs.
  • Network experience (including fibres) would be preferred by not essential.
  • Audio/Visual experience would be beneficial but not essential.  

Benefits

  • On-call allowance
  • Discretionary bonus
  • Up to 5% contributory pension scheme
  • Life insurace x 4
  • 24 days holiday 8 bank holidays